Has anyone ever managed to get an answer from Microsoft support?

Discussion in 'Windows Update' started by Psiborg001, Apr 2, 2009.

  1. Psiborg001

    Psiborg001 Guest

    I've been having problems with KB967715, and went through the troubleshooting
    stuff. When none of that worked, I sent a problem report off to Microsoft.
    The automatic reply said I would get an answer in 1 business day.

    Has anyone gotten any answers from Microsoft support concerning Windows
    Update issues?
     
    Psiborg001, Apr 2, 2009
    #1
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  2. Yes, folks have had answers from MS concerning Windows Update issues.
    Your answer on how to install this update is here:
    http://support.microsoft.com/kb/967715

    Expand > Frequently Asked Questions
    Read: Known issues with this security update

    * Update 967715 is reoffered multiple times


    Follow the instructions.


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Apr 2, 2009
    #2
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  3. Psiborg001

    Psiborg001 Guest

    Yup. I saw that page, and followed the steps it offered. There was no change.
    The automatic update continued to try to reinstall the update. The Windows
    Update log, online, showed that I had successfully installed the update about
    a dozen times. But it still tried to reinstall...

    I was specifically referring to the problem report to MS, and the email
    reply that I got. Checking my email, I found that I had another reply to the
    effect that I would have to wait <another> 24 hours before someone will
    contact me to assist with troubleshooting.

     
    Psiborg001, Apr 2, 2009
    #3

  4. If you used the procedure that Mow was referring to WindowsUpdate.log
    would be irrelevant. The only relevant log then would be the install log.


    In the meantime why not do some diagnosis yourself?

    Here are some comments about this that I made to a previous poster

    http://www.microsoft.com/communitie...23e71c-3162-42e5-9f3b-74fb152ccd41&sloc=en-us

    (Alt-7 search for
    kb967715 aldwinckle pendingfilerenameoperations
    )


    Good luck

    Robert Aldwinckle
    ---


     
    Robert Aldwinckle, Apr 2, 2009
    #4
  5. You rebooted into Safe Mode (with Networking) and it still wouldn't install,
    even if you download the installer and install it manually in Safe Mode?
     
    PA Bear [MS MVP], Apr 2, 2009
    #5
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