Has anyone gotten this error message when trying to get msn mail?

Discussion in 'Windows Live Mail' started by Richard Fischer, May 22, 2009.

  1. Unable to send or receive messages for the Msn (rmfterm) account. Windows
    Live Mail can't connect to the Hotmail server. To send and receive messages
    in your Hotmail account, go to http://hotmail.live.com on the Web, or try
    again later.

    Server Error: 5102
    Server Response: Xfs request 'SyncBinary' failed. Response code:
    'InternalServerError', server response: '999 0'
    Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
    Windows Live Mail Error ID: 0x8DE00002
     
    Richard Fischer, May 22, 2009
    #1
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  2. Richard Fischer

    ...winston Guest

    Is your account accessible at http://mail.live.com ?

    If so, does the problem occur by setting up a duplicate hotmail account(live.com, hotmail.com, msn.com) using pop3/smtp.
    ***Note: If testing the pop3 settings ensure you configure the account to leave messages on the server, if not any downloaded
    messages will be available locally, and the message on the server will be placed in the online Deleted items folder.
    ** Optionally, if not set to leave on the server and pop3 functions, the messages can be dragged to the http account's inbox
    folder.
     
    ...winston, May 22, 2009
    #2
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  3. Richard Fischer

    Leonie Guest

    Hi there,

    I also get the error message

    Server error: 5102
    Server response: Xfs request 'SyncBinary' failed. Response code: 'Undefined'
    Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
    Windows Live Mail Error ID: 0x8DE00002

    form Wondows Live Mail since a couple of days now. Weird thing is that only
    one of my hotmail.com accounts (i've got two) does not work, the other one
    does.
    What can I do? I have to admit, I don't really get what to do from your
    instrucions above..
    Thanks for help!
    Leonie
     
    Leonie, Jun 4, 2009
    #3
  4. Leonie,

    I agree with you. The response from Winston did not address the problem
    that we are having. My msn mail is available through internet explorer. I
    like Windows Live Mail on my desktop so that I can manage several e-mail
    accounts on one screen. My msn e-mail account has about 10 folders that I
    added and I think that this may be part of the problem. The hotmail account
    that you can't work with, does it have subfolders/folders within it?
     
    Richard Fischer, Jun 4, 2009
    #4
  5. Richard Fischer

    ...winston Guest

    Test it by accessing the web interface and using the optional pop3 protocol.
    If both work, the problem would appear to be local with the http account or a server problem with that account accessing the http
    server.

    If local, remove the account, recreate and retest.... if suspecting a server issue, wait or contact support.

    Hotmail accounts, setup as http, do not permit subfolders.
     
    ...winston, Jun 4, 2009
    #5
  6. Richard Fischer

    StephenB Guest

    As I understand this problem, which we've been seeing reported in the MSN
    newsgroups lately for users of MSN Explorer, the 5102 error is apparently a
    server side configuration error on the Hotmail servers and nothing can be done
    client side to resolve it. If you continue to get the 5102 error, please contact
    Hotmail support as it indicates a server problem.
    https://windowslivehelp.com/

    There is another error, being reported by MSN Explorer users, that is caused by
    a problem with the sync relationship key. The error message is along the lines
    of "max sync relationship..." and you basically can't download your mail, but
    you can access it via the web or POP.
    The problem can be caused by installing Windows Live Mail multiple times along
    with the Outlook Connector and MSN Explorer, so that you end up using up all
    keys available to you for the account server side. In that case, support needs
    to reset the server side so that new keys are negotiated by the client.
    It can also be caused by corruption at either end and support can assist with
    resolving that, too.

    -steve
     
    StephenB, Jun 5, 2009
    #6
  7. Richard Fischer

    Ildhund Guest

    Steve, Help asks 5102 sufferers to contact *WLMail support* and
    conveniently provides a direct link to the eform (you probably have
    to be logged signed in to get straight there). windowslivehelp will
    shuffle people over there as well, I suspect.
     
    Ildhund, Jun 5, 2009
    #7
  8. Richard Fischer

    StephenB Guest

    The deal with the Help System and support system is that it is tricky to get to
    the e-form. You need to start at Help, search for anything, then click Get More
    Help and be signed in with your LiveID. You will then be presented with the
    eform.
    For Windows Live Hotmail, the starting point for support is the link I provided
    below. Support personnel monitor and answer in that "forum" and escalate issues
    reported. I believe that they also provide a path to the e-form from there.
    -steve
     
    StephenB, Jun 6, 2009
    #8
  9. Richard Fischer

    Ildhund Guest

    That was the point of my post. If you press F1 and select the FAQ
    referring to error codes 4102 and 5102, the support link there takes
    you straight to the eform.
     
    Ildhund, Jun 6, 2009
    #9
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