Having difficulty installing IE 8 on Vista Home Premium 64-bit

Discussion in 'Internet Explorer' started by Jim R, Apr 6, 2009.

  1. Jim R

    Jim R Guest

    My PC came pre-installed with both the 32-bit and the 64-bit version of
    Internet Explorer 7 installed. I am running Vista Home Premium 64-bit.

    My default browser (the IE icon on my desktop) is pointing to the 32-bit
    version of IE 7.

    When I tried to upgrade last night to IE 8, only the 64-bit version was
    upgraded. The 32-bit version stayed at IE 7. So when I double click the
    default IE icon, the browser hangs since this is the old version.

    I take it that for IE8, you only need one version, so my question is how do
    I uninstall the 32-bit version of IE and when do I do it, before or after the
    upgrade to IE 8.
    Jim R, Apr 6, 2009
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  2. Installing the 64-bit version should have also installed the 32-bit version,

    1. What anti-virus application or security suite is installed, is your
    subscription current, and is it supported in IE8? What anti-spyware
    applications (other than Defender)? What third-party firewall (if any)?
    Were any of these applications running in the background when you installed

    2. Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?

    HOW TO solve IE8 installation problems

    No-charge support for Internet Explorer 8 installation, set-up and usage
    (only) is available via the phone based on your locale through 31 December
    2009. Customers must be running Windows XP or Windows Vista in a non-domain
    environment. US & CA Residents: 866-234-6020. Other:
    PA Bear [MS MVP], Apr 6, 2009
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  3. Jim R

    Jim R Guest

    I do have Norton Internet Security 2009 installed on my PC.
    Jim R, Apr 7, 2009
  4. Did you disable all components of NIS 2009 (including the firewall & any
    Norton Add-ons) and then enable the Windows Firewall before installing IE8?

    Is your version of NIS 2009 supported in IE8? (I know that Symantec
    released a free "version 3" upgrade for Norton 360 so that it's now
    compatible with IE8 but I don't know if there's a similar upgrade for NIS,
    PA Bear [MS MVP], Apr 7, 2009
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