Having trouble running Windows update after WGA? Possible fix

Discussion in 'Windows Update' started by dmack, Mar 5, 2006.

  1. dmack

    dmack Guest

    I recently installed the WGA update (March 2006) and subsequently had
    problems running Windows Update properly. Specifically, everytime I would
    click "Express" or "Custom", Internet Explorer would crash with an error. The
    WGA validation website would also crash when I would click "Validate".

    I have managed to fix the problem somehow, though I'm not sure exactly which
    intervention was therapeutic. Nevertheless, here is what I did:

    1) Temporarily turn off firewalls and antivirus

    2) Download and run WGA diagnostic utility (version 2):
    http://download.microsoft.com/download/3/a/f/3afe96b2-558e-4fdd-9d9e-d5ac4b6cbad4/WGADiag2.exe

    3) Under IE tab, make sure "Allow scripting of Internet Explorer Webbrowser
    control" is ALLOWED. My setting was previously DISABLED. If it says disabled,
    then you must go into Internet Explorer > Tools > Internet Options > Security
    My settings are as follows:

    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    4) Once you have selected the proper settings, try to reload the Windows
    Update page.

    Hope this helps somebody. YMMV. Cheers!
     
    dmack, Mar 5, 2006
    #1
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  2. dmack

    Motchan Guest

    Hurrah!!

    Success at last, no thanks to Microsoft Support Staff although they did send
    me a link to a few sites I had to scour about to find this post. The funny
    thing is that I could validate my copy of Windows as geunine and manually
    download updates using Firefox from the download centre but not using
    Explorer and the Windows Update site.
    I think they got the make up of the Validation Tool very wrong this time
    round if it doesn't work with Internet Explorers default security settings on
    its own update website!

    Thanks for this post though.
     
    Motchan, Mar 6, 2006
    #2
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