HELP has never worked on Vista. It crashes everytime.

Discussion in 'Windows Vista General Discussion' started by bryanlee, Dec 30, 2007.

  1. bryanlee

    bryanlee Guest

    Anyone else have this problem. New computer and when I try to use the online
    (email)help, it askes for my OS number, but won't accept it.

    I can't believe I paid fot this peice of crap OS.
    bryanlee, Dec 30, 2007
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  2. What do you mean OS number? Product Key or Product ID? Which email client
    are you using Office Outlook or Windows Mail? Somehow I suspect its
    Microsoft Office and you might be running a trial version that has expired.
    Just assuming though, try giving us some more details because right now its
    just a guessing game.
    Andre Da Costa[ActiveWin], Dec 30, 2007
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  3. bryanlee

    bryanlee Guest

    Product key. The site is not accepting my product key.

    I am using MS Office 2002. Another problem I have is that my email accounts
    will not remember the passwords.

    Windows Live Messenger does not work either; crashes every time I log on. I
    have been working by email with MS Support for WEEKS and nothing works. How
    is it that MS software is not working with MS software.

    Sorry but 2002 software is not that old and any decent company would not
    make everyone buy newer software to work with their new OS.

    Thanks for your reply.
    bryanlee, Dec 30, 2007
  4. Which site is not accepting your Office XP product key? Why would a site ask
    for your Office product key? The product key is used when installing the

    Have you tried installing the latest version of Windows Live Messenger? Try
    uninstalling the product and reinstall it, but this time, right click it and
    click 'Run as Administrator'.

    Outlook 2002 works well with Vista, except remembering email passwords.
    Don't look for that to be fixed, either.

    You'll just have to keep Outlook opened for as long as you can if you don't
    want to enter the password every time.
    Does Outlook work on Vista?

    Naturally, Outlook 2007, the newest version of Outlook, works well on Vista.
    (It also works great on Windows XP.) Outlook 2003 works well on Vista as
    well. Both of
    these versions are officially supported on Vista, so if any issues arise
    Microsoft will offer public hotfixes or include the fix in future Service

    Outlook 2002: It runs, but email account passwords are not saved. After you
    enter the password
    during the first email check, Outlook will remember it until you close down
    Outlook. This is
    because Outlook used the protected storage interfaces to store passwords and
    these are no
    longer supported in Vista. Unless Microsoft decides to create a publicly
    available hotfix to
    address this, you won't be able to save passwords. Outlook 2002 is outside
    of mainstream
    support so this is unlikely to happen as it's not a critical security hole.

    You can use a Windows script program such as AutoIt to enter the password
    for you.

    Note that when you enter the password, the Send and Receive that brought up
    the password dialog
    may fail but future send and receives will work. Leave Outlook open 24/7 to
    avoid entering it
    Andre Da Costa[ActiveWin], Dec 30, 2007
  5. bryanlee

    bryanlee Guest


    The problem is my Vista OS (Operating System).
    I have done all the neat things for Live Messneger including uninstall,
    re-install. Remover this, bla, bla bla. Even the experts seem confused,
    though if you search the internet you will see the that the Live Messenger
    problem is one had by many.
    bryanlee, Dec 30, 2007
  6. and you did the Run as Administrator part?
    Andre Da Costa[ActiveWin], Dec 30, 2007
  7. bryanlee

    bryanlee Guest

    bryanlee, Dec 30, 2007
  8. bryanlee

    uvbogden Guest

    uvbogden, Dec 30, 2007
  9. bryanlee

    bryanlee Guest

    But the patch didn't work.
    Here is the last HELP crash:

    Log Name: Application
    Source: Application Error
    Date: 12/30/2007 12:59:21 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: BryansLaptop
    Faulting application helppane.exe, version 6.0.6000.16386, time stamp
    0x4549b63f, faulting module nzdd.dll, version, time stamp
    0x39c29347, exception code 0xc0000005, fault offset 0x000b48f8, process id
    0x278c, application start time 0x01c84ac22c692be0.
    Event Xml:
    <Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2007-12-30T08:59:21.000Z" />
    <Security />
    bryanlee, Dec 30, 2007
  10. bryanlee

    BillD Guest

    the fault is caused by nzdd.dll RealDownload RealNetworks, Inc
    Uninstall that horrible player Real Player.
    BillD, Dec 30, 2007
  11. Boot from your Windows Vista DVD, select the System Repair Option > on the
    setup screen, select 'Repair Computer > Select your installation of Windows
    Andre Da Costa[ActiveWin], Dec 30, 2007
  12. bryanlee

    bryanlee Guest

    Okay, rebuting this morning it look like HELP is working!
    Thanks uvbogen!
    I wonder why my auto-update didn't take care of that?

    As far as using the Vista CD... My new computer did not come with CD's. I
    did back up onto CD's before I stared installing. For further trouble I try

    Now hopefully, the tech guys can discover how to fix my Messenger.
    bryanlee, Dec 30, 2007
  13. bryanlee

    bryanlee Guest

    Tries to uninstall "Real Basic Player" but says I do not have autority. I am
    the admin, so I don't know what the problem is. I did already deleate 2 other
    REAL products. Perhaps it has already been removed by those.
    bryanlee, Dec 30, 2007
  14. bryanlee

    uvbogden Guest

    Install/Uninstall Problems
    Most install/uninstall problems are due to remnants of older versions and
    install/uninstall debris blocking normal install processes. Until you
    completely clean your system of any older versions, broken install or
    incomplete uninstall debris, you won't be able to install a new version or
    program. Vista uninstaller does a very poor job of removing all parts of a
    program. Sometimes a proprietary removal tool can help, but even these will
    leave blocking files and registry entries on your system.

    You can do a manual uninstall with the help of Windows Installer CleanUp
    Utility, but the best way to get rid of all remnants of an older program,
    failed download and install, or failed uninstall is using Smarty Uninstaller.
    This program will scan your system and list all the programs on your
    computer, including "broken" parts of programs. It will then run the
    program's uninstaller (if present), and then rescan to list any pieces left
    on your system. Clicking Cleanup will then remove all traces of your program
    and installation of the new or update program can then proceed normally. You
    can access Smarty Uninstaller, a number of proprietary removal tools and
    instructions for doing a manual uninstall at the tutorial link below.

    Take Ownership/Permissions
    Even running as Administrator may leave you without permissions to modify
    some files or folders, even ones that you have just downloaded and installed.
    To access or modify (copy, delete, rename) files or folders you can take
    Ownership of (in your Username) and grant yourself Full Control permissions
    of the files or folders in question described in the following tutorial.

    To avoid having to do this individually for hundreds of files, Take
    Ownership of large branch folders like Program Files folder, Users folder, or
    Windows folder, and grant yourself Full Control of the folder, all
    subfolders, and all files contained in the folder. In the case of Program
    Files, you would have full access to all your programs. In the case of Users
    folder, you would have full access to your Music, Pictures, Videos,
    Documents, etc. In the case of Windows folder you would have full access to
    your OS, including Windows Installer. These folders are all major branches of
    your C:\ drive that can be accessed by clicking on Computer->C:\. My C drive
    is listed as OS(C:).

    Windows Explorer Run As Administrator
    Another way to gain access to modify files and folders includes going to the
    Start button, typing in Windows Explorer, right-clicking on this and
    selecting Run As Administrator. You should then have "elevated privileges"
    to do whatever you wish to files in Windows Explorer.

    Unlocker Program
    There is also a program called Unlocker that you can use to gain access to
    modify files and folders.
    uvbogden, Dec 30, 2007
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