Discussion in 'Windows MSN Messenger' started by help me Amy i need msn it is my live ..!, Jul 6, 2006.

  1. I can never sig in with ouy thees trobleshoot box.
    i try to shoring it out but it nevre does anything .
    i dont understand won't is going on
    the anwer in is your hand
    please help me i need it more than ever
    Thank you
    help me Amy i need msn it is my live ..!, Jul 6, 2006
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  2. Greetings Amy,

    Since you can't immediately login, remember that you can try logging into the Web Messenger,
    at least until you can restore your normal Messenger functionality:

    However, here are some suggestions you should check/try if you haven't already.

    1. If you haven't done so already, upgrade to the latest version of MSN Messenger:
    2. The date on your computer needs to be set properly -- double click the clock verify that
    the time and date are set.
    3. If your password information is not saved, verify that you are typing it in with the
    correct case (uppercase or lowercase).
    4. Change your password @ to
    something smaller (under 10-12 characters), then try signing in again.
    5. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
    that Messenger doesn't have the correct rights to access the Internet, especially since you
    upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
    if this is the case.
    6. If you disabled your firewall in the past, it still may be blocking Messenger -- try
    restarting it and see if that helps the situation. You also might try uninstalling an
    installed firewall, to verify that it isn't causing a problem (even if it is disabled).
    7. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
    Internet Options, then click the Delete Files button, and when that's complete click the
    Delete Cookies button.
    8. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
    Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
    for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
    3.0' is checked, then click OK.
    9. Click Start, then Run, and enter the following:
    regsvr32 softpub.dll
    then click OK
    and do the same for the following:
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 MSXML3.dll
    Jonathan Kay [MVP], Jul 6, 2006
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