Help, lost my Vista product key!!!!

Discussion in 'Windows Vista General Discussion' started by bgosper, May 7, 2007.

  1. bgosper

    bgosper Guest

    I BOUGHT A DELL pc. It came with a free upgrade to Vista when it came out. I
    received the upgrade pack from Dell but there was no product key or it got
    thrown out--it came shrink wrapped on a piece of cardboard!! I have done the
    install but now am stuck because it wants the product key to continue. I
    can't reverse it so the PC is basically useless. What do I do?? Dell says I
    am screwed basically. Can I get it back? If not how do I get another one? Do
    I have to buy a new full edition??
    bgosper, May 7, 2007
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  2. bgosper

    Julian Guest


    Have you tried asking M$?

    They must have a record of your current license and will
    have a record of the legitimate Vista upgrades.
    It might be worth giving them a bell.
    Julian, May 7, 2007
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  3. The Product Key is not on the CD in any form.
    The only record to on the wrapper you threw out.
    If Dell can not help, you may need to purchase another if you want

    A very slight chance:
    But I doubt it since it is OEM.
    Jupiter Jones [MVP], May 7, 2007
  4. bgosper

    Rich Elgin Guest

    Go to this link and download and
    run this Belarc Advisor.
    It will give you a list of all your hardware and software installed on your
    In the software section it will display your Vista product ID and Key.

    Rich Elgin, May 7, 2007
  5. bgosper

    Peter Foldes Guest


    M$ has nothing to do with OEM=Dell which is what the OP has.
    Peter Foldes, May 7, 2007
  6. bgosper

    Peter Foldes Guest


    If the Key was never inputted it will not be there. Jupiter's advice stands
    Peter Foldes, May 7, 2007
  7. If you did not get the XP restore disk, there should be access to the XP restore via a hidden
    partition on the hard drive. Check your owners manual on how to access it.
    As others will tell you, you have to learn to keep track of the Product code that comes with the
    disk. A hard lesson, but now you will know better.
    Richard in AZ, May 7, 2007
  8. bgosper

    Julian Guest


    M$ has nothing to do with OEM=Dell which is what the OP has.

    Fair enough. It was just a thaught.
    Julian, May 7, 2007
  9. Is the product key not on a label on the side of the computer (bottom if
    it's a laptop)?
    Frank Saunders, MS-MVP OE/WM, May 7, 2007
  10. You would need the key, or have to buy a new copy. Mine came in a plastic
    jewel case similar to a DVD case with it attached.

    I'd be looking through the garbage trying to save a good $100 on a
    replacement copy.
    Dustin Harper, May 7, 2007
  11. bgosper

    XS11E Guest

    Hmmmm, could the OEM key work for the Vista upgrade? I'm sure the
    sticker on the case is for XP but the OP should at least give it a try,
    if that doesn't work he'll have to try a restore using the Dell restore
    CD or whatever they gave him to restore.
    XS11E, May 7, 2007
  12. bgosper

    grege Guest

    What about booting to safe mode and try restore?
    grege, May 7, 2007
  13. bgosper

    Chad Harris Guest


    What you never want to do in life is put your tail between your legs while
    being screwed and you paid for something. I understand someone can drive a
    Ferrari off a cliff and it's not their fault, but this isn't analagous.
    You bought a box from them and you have proof of the DVD. They owe you a PK
    that works you haven't used. They didn't get the PK to you. I've seen it
    happen before. LOL A couple weeks ago they shipped a top of the line XPS my
    friend ordered to the wrong address. Believe me they took care of him. He
    got a replacement and fast.

    Whoever told you "you're screwed" from Dell is worthless in relating to
    customers. Don't take that crap. You paid for it. Had it been MSFT you
    would call and read the part number and they'd gen you a new PK. Just call
    back and if they won't replace the PK after you read the Part number off the
    Dell DVD--they have 'em too.

    Get all your shipping info down: Service Tag/Shipping # because you may be
    asked and get any number off the Vista DVD Dell shipped you (Part # etc.)
    Include all these in any communication; phone or email or the digital form
    I'm linking you below.

    1) Call back>get a supervisor>and if they don't fix this within minutes
    don't call them again. You're not talking to Round Rock when you call

    2) Next time call Dell Media Relations and tell them you want someone from
    Roundrock to fix this. You paid for a frigging PC with your hard earned
    money. They made a lot of it.

    3) Additionally, you can use these links:

    *The 1 business day response time will be within Dell business hours 8-5 pm
    CST, Monday - Friday (excluding holidays).

    Unresolved Customer Service Issues Dell

    4) Shoot them an email at this alias:

    5) Contact Lionel Mechanica at Dell Directly
    Lionel Menchaca, Digital Media Manager

    Good luck and let me know what happens,

    Chad Harris, May 7, 2007
  14. bgosper

    Chad Harris Guest

    The PK isn't on the DVD that's true whether it's OEM as in this case or
    whether it were MSFT retail. But the Part Numbers are. And in this case he
    didn't just buy a retail DVD; he paid considerable money to Dell for a PC.
    He needs to hammer Dell; it's not the first or the last time Dell has either
    misdirected a shipment (I saw that last week on a top of the line XPS) or
    left something out of a shipment. They can make it right. If the story is
    true, he shouldn't have to "purchase" anything. Dell should be apologizing
    for what they left out of the shipment.

    Chad Harris, May 7, 2007
  15. bgosper

    Chad Harris Guest


    Dell has elected to show some responsibility with Vista and PC Sales.
    Unlike the other OEM Named partners who succumb to MSFT's pushes not to ship
    a DVD, Dell ships a DVD:

    He has the way to make this good.

    What MSFT's OEM VP Scott DiValerio (Accountant not Software Engineer
    Doesn't Want to See)

    Chad Harris, May 7, 2007
  16. bgosper

    Chad Harris Guest

    Richard in AZ--

    There's the possibility he never received it. At any rate he bought a Dell
    PC. They should make his PK good however it gets done. Dell's also not in
    a position right now to be using customers because they have dropped market
    posistion and are doing major structural reorganization in sales emphasis to
    try to catch up to HP.

    I know I sure as hell would get a PK that worked from them. He has the ways.

    Chad Harris, May 7, 2007
  17. bgosper

    Chad Harris Guest

    Hi Grege--

    How can he use F8 options for restore of an OS whose PK he needs to install
    (the upgrade) in the first place?

    Chad Harris, May 7, 2007
  18. "Dell should be apologizing for what they left out of the shipment."
    Only if your ASSUMPTION is correct.

    It seems more likely the key was thrown out with the shrink-wrap.
    "or it got thrown out--it came shrink wrapped on a piece of
    But I wont make an assumption as you like to do.
    Perhaps you missed this line in the OPs post.

    Jupiter Jones [MVP]
    Jupiter Jones [MVP], May 7, 2007
  19. I think the OP misspoke. The upgrade DVD didn't come from Dell,
    it came from ModusLink.

    Gary VanderMolen
    Gary VanderMolen, May 7, 2007
  20. bgosper

    john Guest

    are you sure you threw it out?
    you didn't say if this was a laptop or a desktop, but regardless, the last
    couple of Dells I purchased both had the Product Key on a sticker on the PC
    itself - in my case, laptops had a sticker on the bottom...
    john, May 7, 2007
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