HELP....my Sony Vaio is stuck in "LOGGING OFF" mode.

Discussion in 'Windows Vista Hardware' started by jamsaz, Dec 27, 2007.

  1. jamsaz

    jamsaz Guest

    My Sony Vaio (Windows Vista Home Premium) is stuck in "Logging off" mode. No
    matter what I do, Windows keeps resuming where it left off, which is
    apparently in Logging Off mode. Any suggestions would be greatly
    appreciated!!!!
     
    jamsaz, Dec 27, 2007
    #1
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  2. jamsaz

    R. C. White Guest

    Hi, Jamsaz.

    How long have you let it continue "logging off"?

    It probably needs to "put away its toys", close all the open applications
    and other files, then log off your account. Then it can move on to
    "Shutting Down".

    Usually logging off takes less than a minute, but sometimes it takes a lot
    longer - mine has taken over 20 minutes sometimes. Recently, I've started
    closing all applications myself, then giving Vista a few minutes before
    clicking Shut Down. Now it usually powers off in less than a minute. ;<)

    Are you the only logged-on user? Is your Sony new? The computer probably
    is not defective, but if it is, you should be able to get it fixed or
    replaced under warranty.

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    (Running Windows Live Mail 2008 in Vista Ultimate x64)
     
    R. C. White, Dec 27, 2007
    #2
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  3. jamsaz

    jamsaz Guest

    there isn't anything running. (and even if there were, there is no way to
    close any apps as the computer will only go into "logging off" mode.
    cntrl-alt-delete will not work). if i let it stay in the mode it is in it
    will stay that way forever. i left it alone and it stayed in "logging off"
    mode for over an hour. the computer is appx. 6 months old.
     
    jamsaz, Dec 28, 2007
    #3
  4. jamsaz

    R. C. White Guest

    Hi, Jamsaz.

    I waited, hoping someone who really knows would jump in, but it looks like
    it's just you and me, kid. :^{

    The easy answer didn't work, so we might have to do this the hard way.

    It's not clear to me exactly where you are at this point. Is your computer
    shut down? When you power on, what happens - step by step, what do you see?
    Does it get to the desktop before starting the shutdown?

    Have you tried starting in Safe Mode? Or Last Known Good configuration? Or
    any of the other options offered when you press F8 before Vista starts to
    load?

    Or is this happening when you are already at the Desktop and try to Shut
    Down? Sometimes this can be a hardware problem: maybe some cable has come
    loose and Vista is waiting forever for confirming feedback from some device
    that it has told to shut down.

    I really can't visualize what you are seeing. And, since I can't see your
    computer, all I know is what you tell me. I have the feeling that I'm
    getting into the middle of the story. How did you get to this situation in
    the first place? Was it operating normally? Then what? Did you push the
    computer's power button to shut down? Or did you click Start | Shut Down?
    Or Start | Log Of? Or what?

    If we can't figure out the problem online, you might need to take it back to
    Sony or the store where you bought it. Is that possible for you?

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    (Running Windows Live Mail 2008 in Vista Ultimate x64)
     
    R. C. White, Dec 28, 2007
    #4
  5. Another possibility is that the computer was moved and reseating some boards
    might help.
     
    Colin Barnhorst, Dec 28, 2007
    #5
  6. jamsaz

    ggagnon Guest

    I got the same problem with my Gateway, using Windows Vista Home Premiu
    too. after 12 hours of "logging off", I finally solved the problem b
    removing the battery, without the power cord attached. I guess thi
    resets everything and I was able to boot again
     
    ggagnon, Jan 21, 2008
    #6
  7. jamsaz

    tapyeno Guest

    Thank you ggagnon!

    My daughter had this prob;em and we followed your advice and it worked fine.
     
    tapyeno, Mar 16, 2008
    #7
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