Help! No DVD drive detected after iPod connection

Discussion in 'Windows Vista Hardware' started by Deuce, Nov 19, 2007.

  1. Deuce

    Deuce Guest

    I have a 6 month old HP Pavilion dv2310 notebook running Vista Home
    Premium. My problem started when I hooked up my iPod for the first
    time. After syncing with iTunes I noticed that my CD/DVD drive would
    no longer work. Sure enough, the iPod had taken the E: drive
    designation which had been used by my CD/DVD. So, I used disc
    management to assign another drive letter to the iPod and rebooted
    expecting drive letter E to be reassigned to my CD/DVD drive. It was
    not. So I went to the HP website for support and found an article on
    troubleshooting drive detection problems. I followed their
    instructions to check that the drive is listed under DVD/CD-Rom drives
    in Device Manager. It was listed there and when I checked it showed
    that the driver was up to date. I followed the instructions to delete
    and then reinstall the driver. I did that and got an error message
    that the driver was not successfully installed. When I clicked on the
    error message I received the following message "This device cannot
    start (code 10)."
    The CD/DVD drive still shows in Device Manager and the driver still
    shows as current even though I was told it was not successfully
    I don't believe the CD/DVD drive is bad as it's indicator light
    flashes and I can feel it spinning when I insert a CD. It has burned
    and played DVDs without any problems.
    Before I pursue this with HP, I wanted to check if anyone had similar
    experience and had found any solution. Thanks.
    Deuce, Nov 19, 2007
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  2. Deuce

    Carlos Guest

    Carlos, Nov 19, 2007
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  3. Deuce

    Mike Guest

    Mike, Nov 19, 2007
  4. BTW, Deuce, I feel certain that ONLY those using iTunes/Quicktime for
    Windows are having this problem. (the iPod DOES use iTunes).

    NOTE, however, doing this will BREAK iTunes CD/DVD burning, and you
    will begin receiving an error message each time you start iTunes,
    unless you reinstall it. Of course, doing that will then keep Windows
    from seeing the drive once more. Obviously, their CD/DVD burning
    module is simply not entirely compatible with Vista, since this only
    happens when I install iTunes/Quicktime.

    Apparently, Apple has not yet realized this (you've heard of the Apple
    Reality Distortion Field, haven't you? They truly believe they are
    writing well-working Windows sofware with iTunes/Quicktime for

    Donald McDaniel
    Donald L McDaniel, Nov 19, 2007
  5. Deuce

    Deuce Guest

    Thank you for the additional information Donald. If the fix does work
    and when I get up the guts to mess with the registry, I suppose I can
    live with error messages when running iTunes since I don't use their
    CD/DVD burning functions. At least now I have a better idea of who to
    blame! :)
    Deuce, Nov 19, 2007
  6. Deuce

    Deuce Guest

    Thank you very much for the reply posts. This fix worked for me and
    I'm grateful.
    Deuce, Nov 20, 2007
  7. Deuce

    aimersoft Guest

    aimersoft, Dec 28, 2007
  8. Deuce

    maysefooters Guest

    maysefooters, Jan 20, 2008
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