Help!! Server restarts unexpectedly

Discussion in 'Windows Small Business Server' started by Jason Murray, Aug 22, 2005.

  1. Jason Murray

    Jason Murray Guest

    Hi Guys,

    Recently patched up our SBS 2003 server and now the server unexpectedly
    restarts prior (1min before) to doing the scheduled backup.
    Backup Software: Backupexec v9.1
    The errors is as follows:
    Event id: 1003
    Source: System Error
    Category: (102)
    Description
    error code 10000008e, parameter1 c0000005, paramter2 8059e2dc, paramter3
    ac4d65b0, paramter4 00000000

    Guys any help or ideas would be greatly appreciated. Due to this we havent
    had a backup for over a week.

    Thanks
    Jason
     
    Jason Murray, Aug 22, 2005
    #1
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  2. Apparently that error generally implicates hardware. See
    http://eventid.net/display.asp?eventid=1003&eventno=1274&source=System&phase=1.
    I'd check hardware in general, driver updates from your tape drive mfr., and
    software updates or patches from Veritas.

    Aside from the obvious need for a current backup, you need to immediately
    back up your Exchange Server. Trust me, your users won't be happy if
    something happens and they lose their most recent week's worth of e-mails
    and appointments.
     
    Dave Nickason [SBS MVP], Aug 22, 2005
    #2
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  3. Jason Murray

    Jason Murray Guest

    Hi Mate,

    Thanks heaps for your help.

    The problem was actually related to the UPS.

    APC released a critical release UPS update due to their software crashing
    our servers. We upgraded the UPS software (as requested) and that was the
    cause for the system error. We found this out by disabling the APC services
    and doing several tests.

    APC take the cake. First they crash out servers due to their software
    malfunction, then they crash our servers again after doing what they tell you.

    Heads are going to roll :)

    Thanks again for all your help.

    Jason
     
    Jason Murray, Aug 22, 2005
    #3
  4. Wow, I'm not sure APC has any idea of the mess they've caused. I've seen a
    boatload of posts about this, but your symptom was a new one on me or I
    would have suggested APC right from the start.

    Anyway, glad that fixed it.
     
    Dave Nickason [SBS MVP], Aug 23, 2005
    #4
  5. Jason Murray

    Jason Murray Guest

    Hi all,

    Just an update,

    I was advised my APC to do a complete uninstall of the current version 6 UPS
    software and reinstall the new version 7. I did this and it didnt solve the
    problem.

    I contacted them again and they provided me with all the necessary registry
    keys to manually delete. This seemed to have work.

    So far so good - i will let you know if it stuffs up again.

    Thanks again for your help. It is very much appreciated.
     
    Jason Murray, Aug 24, 2005
    #5
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