Help!!! Slowness in Office and I'm pretty sure it's server related

Discussion in 'Windows Server' started by Nancy R, Oct 6, 2005.

  1. Nancy R

    Nancy R Guest


    Previously posted in MS Office newsgroups but no luck.

    We have a strange problem with the office installations on the majority of
    our client PCs. Here is the scenario:

    -15 XP SP1 PCs with Office 2000 installed via admin install from Server1.
    -15 users with roaming profiles on a W2K3 domain.
    -Moved all data and information to Server2
    -Changed all group policy settings, printers and login script drive mappings
    to point to Server2
    -Verified systems OK (left running for several days with no problems or
    missing data) and then decommissioned Server1

    Here is our problem, the minute we took down Server1 all of our users
    started complaining of extreme slowness when opening files in Excel. We
    brougt Server1 backup and the slowness went away. A second try to confirm it
    wasn't just a coincedence produced the same results.

    Here is what we have done so far:

    -verified users have all drives mapping to Server2 and no left over drives
    from Server1 existed
    -verified that there are no disconnected or unavailable network drives
    -cleaned out Recent Files lists (both "My Recent Documents" and the "Recent"
    folder in each user's profile) - this improved things slightly
    -verified that the "Default File Location" and Startup folders in Excel are
    not pointing to Server1
    -verified that NO settings in any GPO we use are pointing to Server1 (I
    couldn't find any) and triple-checked this with RSoP
    -verified that all shortcuts they do use are mapped correctly (with drive
    letters as opposed to UNC paths)
    -verified that printers are mapping to Server2 and not Server1
    -verified that the documents do not contain links to anything on the old

    Now there are a couple of things to note as well:

    1) We are not running and Norton Antivirus products.
    2) We have 4 systems that are not affected. The key differences are that
    they are running Office 2003 and that it was installed via an admin install
    from Server2.

    I am at a loss as to what could be causing the slowness but we really need
    to pull Server1 offline. Any help would be greatly appreciated!!!

    Nancy R, Oct 6, 2005
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  2. Nancy R

    Pickle Guest

    Have you tried doing a repair of one Office 2000 via an admin install on your
    server2? Maybe some files needed by Office still reside on your server1. Make
    sure you install Office and put all the files on the local hard drive.
    Pickle, Oct 6, 2005
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  3. Nancy R

    Ian Guest

    Are you running Wins? or are your workstations configured to use wins (a
    workstation that cannot find a wins server creates a fair amount of

    Have you transferred all FSMO roles in active directory to the new server.

    I know the suggestions don't seem relevant but they aren't noted in your
    post and they would create performance issues.

    Ian, Oct 6, 2005
  4. Nancy R

    Nancy R Guest

    Hi Ian,

    The server is not a DC so FSMO roles don't apply.

    Our workstations are configured to use WINS.

    We have put this on hold for the moment as we need to are creating a new
    build for our client workstations. We have decided to leave the server up
    and running for a few more weeks until we are done rolling the new builds
    out, then we'll decommission it at that point.

    Thanks to both you and Pickle for the replies.

    Nancy R, Oct 19, 2005
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