HELP - webwasher??

Discussion in 'Internet Explorer' started by silverfever, May 14, 2010.

  1. silverfever

    silverfever Guest

    I have no clue whats going on.

    Yesterday, when I went onto my bank website, using IE (8 I think?) I have
    windows vista - I was searching for general info, after I had logged in. But
    a "Webwasher - Notification" page stopped me from looking at the webpage. So
    I logged out of my online bank, and searched for the info again on the bank
    search bar and the same thing happened. Notification reads:

    Notification

    Request Blocked by Proactive Scanning

    Your request to URL "http://www.xxxxxxxx" has been blocked by Webwasher
    Proactive Scanning. The request indicates that a potentially unwanted program
    may be installed on your computer - please contact your administrator.
    Name: McAfeeGW: Unwanted.MyWebSearch.gen!92
    URL: "http:/www.xxxxxx" (I deleted url in this message for privacy)

    McAfee isnt even installed on this laptop, or any virus protection for that
    matter (so I know there is a risk for virus/spyware etc) I just want to
    remove whatever it is.

    I did a full scan using windows defender, which failed to find anything...
    I have used the online banking many times without issue, until yesterday
    I may have installed ActiveX recently for facebook games - if thats the
    cause :/
    Thanks :)
     
    silverfever, May 14, 2010
    #1
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  2. silverfever

    Tom Willett Guest

    Webwasher is a program itself that someone has installed on that computer.

    :I have no clue whats going on.
    :
    : Yesterday, when I went onto my bank website, using IE (8 I think?) I have
    : windows vista - I was searching for general info, after I had logged in.
    But
    : a "Webwasher - Notification" page stopped me from looking at the webpage.
    So
    : I logged out of my online bank, and searched for the info again on the
    bank
    : search bar and the same thing happened. Notification reads:
    :
    : Notification
    :
    : Request Blocked by Proactive Scanning
    :
    : Your request to URL "http://www.xxxxxxxx" has been blocked by Webwasher
    : Proactive Scanning. The request indicates that a potentially unwanted
    program
    : may be installed on your computer - please contact your administrator.
    : Name: McAfeeGW: Unwanted.MyWebSearch.gen!92
    : URL: "http:/www.xxxxxx" (I deleted url in this message for privacy)
    :
    : McAfee isnt even installed on this laptop, or any virus protection for
    that
    : matter (so I know there is a risk for virus/spyware etc) I just want to
    : remove whatever it is.
    :
    : I did a full scan using windows defender, which failed to find anything...
    : I have used the online banking many times without issue, until yesterday
    : I may have installed ActiveX recently for facebook games - if thats the
    : cause :/
    : Thanks :)
    :
    :
     
    Tom Willett, May 14, 2010
    #2
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  3. PA Bear [MS MVP], May 14, 2010
    #3
  4. Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
    Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your IE version
    when posting in an IE-specific forum or newsgroup. Please do so in your next
    reply.

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Judging from your follow-up post, you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
     
    PA Bear [MS MVP], May 14, 2010
    #4
  5. silverfever

    silverfever Guest

    I said I had IE 8 and Windows Vista - If I still had problems, I would have
    posted all the technical info.
    It seems the Malwarebytes scan has removed a LOT of adware from
    mywebsearch...I was trying to find mywebsearch in the system to remove it,
    but havent found it yet.

    Im sure there was a security application that came with the laptop but I had
    searched and couldnt find what one - must have been McAfee judging by the
    webwasher notification.
    My husband deleted a bunch of stuff from this laptop, to make space. Its
    falling apart, it has been taken apart and put back together by us lol until
    it finally breaks we will get a new one. So its not the life of the laptop I
    was trying to save, it was the present usage I wanted.

    I posted in this discussion group as I thought it was something to do with
    IE so apologies if the outcome was malware which meant I posted in the wrong
    topic.

    Thank you so much for all the info though, I will go through your links and
    save them for future attacks - as I am sure there will be some :/ or when we
    get a new laptop when hopefully we will have an unexpired security
    application.

    :eek:)
     
    silverfever, May 15, 2010
    #5
  6. silverfever

    silverfever Guest

    BTW Robear sounds like its Irish for Robert (the Irish translation is spelt
    Roibeard though and I think the d is pronounced softly) :)
     
    silverfever, May 15, 2010
    #6
  7. Repost: What anti-virus application or security suite is installed and is
    your subscription current?
     
    PA Bear [MS MVP], May 15, 2010
    #7
  8. silverfever

    Twayne Guest

    In
    I started by trying to read the responses so far but they're a little obtuse
    sometimes so decided to just answer as though they weren't there, so forgive
    me if I'm repeating things.

    The message is saying that McAfeeGW (a new version of plain McAfee) is
    running on the bank's computer, not yours. It's also saying that in your
    digital transaction, it is seeing something it doesn't like; specifically it
    is saying that you have malware on your machine that might infect their
    computers, steal your banking information, or worse. So rather than take a
    chance on allowing that, they are forbidding your entry. It is NOT an
    unusual policy; they need to be pretty strict about things.

    Now: You say you have no anti-virus protection. THEN STOP ACCESSING PLACES
    LIKE YOUR OWN BANKS!!!! Unless of course, you don't mind giving away all
    your personal information, bank balances, and passwords. Since they think
    you are infected, you aren't going to get access to their servers.
    GET ANTIVIRUS SOFTWARE! Soon! It is folly to go on the internet without
    it. Chances are excellent you're infected with multiple malwares and are
    passing them on to other sites you visit and/or by e-mail.
    Also get three or four spyware detectors to detect other malware that
    antivirus programs can't or aren't good at detecting. Instead of a virus you
    may be infected with more than one trojan, worm and other types of malware.
    Windows Defender is OK, but it ONLY defends Microsoft products. It
    doesn't really do very much for a computer overall, especially if it's all
    you use. Adaware, Spybot Search & Destroy, AntiMalwareBytes and whatever
    else you like; no single program can as yet do the complete job of
    protecting you. Each has their own individual strengths and weaknesses, so
    multiple programs should be used. Be sure every program is updated,
    including AV, before you use it for scans, and do the deepest scans they
    allow if there is a choice.
    If those programs find something and can't remove it for you, aske here
    for further advice. Be sure to include the exact error messages or
    informational messages, if any, when you respond.
    Another big item you didn't mention was a firewall. If you aren't running
    a firewall, do so ASAP as well as getting an Anti-Virus Protection program
    installed. There are excellent free and pay-for versions of both available
    online that will work great for you. Being as unprotected as you are, I
    find it mildly amusing that you can even get on the internet at all.
    Feel free to post back with any questions you may have; we all have to
    start someplace and there are folk here to help you along the way.

    HTH,

    Twayne`
     
    Twayne, May 16, 2010
    #8
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