hkcmd module has encountered a problem

Discussion in 'Windows Small Business Server' started by Tribecka, Apr 4, 2005.

  1. Tribecka

    Tribecka Guest

    I have upgraded two machines from XP home to XP Professional and then added
    them as client computers in my new SBS domain. Now, whenever someone logs on
    to these machines, the following error appears:

    "hkcmd module has encountered a problem and needs to close"

    All Windows update have been applied.

    Any ideas?
     
    Tribecka, Apr 4, 2005
    #1
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  2. Tribecka

    Jerry zhao Guest

    Hi Tribecka,

    Thanks for your posting.

    From the description, I understand that you get the error message on two XP
    clients, "hkcmd module has encountered a problem and needs to close", when
    users log on the clients. If I'm off base, please let me know.

    The file hkcmd.exe is installed by the Intel 810 and 815 chipset graphic
    drivers. If you want the Ctrl+Alt+F12 or similar keypresses to access
    Intel's customized graphics properties, you need it, otherwise not.

    If you are using Graphic drivers released by HP. HP has written a SoftPaq
    that updates the Intel Extreme Graphics 2 driver and resolves the issue.
    Download the SoftPaq and read the instructions carefully before proceeding.

    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_D
    D040826_CW01

    If this is not your case, please contact your Graphic card vendor for the
    last driver, then try uninstalling \ re-installing the graphics drivers and
    see how things go from there.

    NOTE: This response contains a reference to a third party World Wide Web
    site. Microsoft is providing this information as a convenience to you.
    Microsoft does not control these sites and has not tested any software or
    information found on these sites; therefore, Microsoft cannot make any
    representations regarding the quality, safety, or suitability of any
    software or information found there. There are inherent dangers in the use
    of any software found on the Internet, and Microsoft cautions you to make
    sure that you completely understand the risk before retrieving any software
    from the Internet.

    If there is anything else that I can do for you, please feel free to
    contact me, and I will be happy to help!

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

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    Jerry zhao, Apr 4, 2005
    #2
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