Home Premium Upgrade to Ultimate Using Family Offer Plan License

Discussion in 'Windows Vista Installation' started by DocB1973, Jun 1, 2008.

  1. DocB1973

    DocB1973 Guest

    In 2007 I purchased the Vista Ultimate upgrade retail package along with two
    additional license through the family offer plan. I am not currently using
    the additional licenses. Last month I purchased a Dell notebook PC with
    Vista Home Premium. I attempted to upgrade Vista Home Premium to Vista
    Ultimate by using the retail DVD and one of the license from the family offer
    plan. Everything works up to the point where I am to choose between an
    upgrade or a clean install. The upgrade is grayed out and a message appears
    that says the upgrade is disabled. I really want to upgrade versus a clean
    install because of the many software packages I would have to reinstall.

    Is it possible to do what I am attempting to do? Appreciate any help as all
    your online information tells me this can be done.

    Thanks - Doc
     
    DocB1973, Jun 1, 2008
    #1
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  2. If your new Dell computer has SP1 installed, you'll need to
    uninstall SP1 first.

    --
    Carey Frisch
    Microsoft MVP
    Windows Desktop Experience -
    Windows Vista Enthusiast

    ---------------------------------------------------------------

    In 2007 I purchased the Vista Ultimate upgrade retail package along with two
    additional license through the family offer plan. I am not currently using
    the additional licenses. Last month I purchased a Dell notebook PC with
    Vista Home Premium. I attempted to upgrade Vista Home Premium to Vista
    Ultimate by using the retail DVD and one of the license from the family offer
    plan. Everything works up to the point where I am to choose between an
    upgrade or a clean install. The upgrade is grayed out and a message appears
    that says the upgrade is disabled. I really want to upgrade versus a clean
    install because of the many software packages I would have to reinstall.

    Is it possible to do what I am attempting to do? Appreciate any help as all
    your online information tells me this can be done.

    Thanks - Doc
     
    Carey Frisch [MVP], Jun 1, 2008
    #2
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  3. The additional licenses that came with the family upgrade offer were to
    upgrade an existing system to Windows Vista Home Premium. Unless the
    licenses say they're specifically for Vista Ultimate, you won't be able to
    use those licenses to upgrade.
     
    Richard G. Harper, Jun 1, 2008
    #3
  4. DocB1973

    DocB1973 Guest

    Richard - the licenses were for upgrades to Vista Ultimate

     
    DocB1973, Jun 1, 2008
    #4
  5. DocB1973

    Rick Rogers Guest

    Hi,

    The family license offer that was in place last year was for two additional
    Home Premium licenses when an Ultimate license was purchased. They are not
    additional licenses for Ultimate. If you are not currently using the one
    Ultimate license, then of course you can use it to upgrade the Dell system.

    However, I suspect that Carey has hit on the root of your problem. Upgrade
    would be disabled if you are trying to go from any version of Vista with SP1
    installed to any version without it. You would have to uninstall the SP
    first, and that may not be possible with your preinstalled machine.



     
    Rick Rogers, Jun 1, 2008
    #5
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