How Can We Remove the Search Enhancement Pack Popup?

Discussion in 'Windows Live Mail' started by Jim, Jun 13, 2009.

  1. Jim

    Jim Guest

    My father-in-law downloaded Windows Live Mail for his Dell XP Home box this
    week. Most of the installation was uneventful. However, when the screen
    popped up with 3 options (I think it was a toolbar, search options to mesh
    with IE, and something else, he had a brown-out and his computer shut down.
    After the computer came back up, Windows Live Mail installed okay. But now,
    every time he reboots his computer, he gets a Microsoft (Windows Explorer)
    page that loads with Search Enhancement Pack as it's only file. He can
    close that page and then use his computer normally, but the popup returns on
    every boot. One search for this problem said that Choice Guard helps set
    those 3 Live installation options. The brown-out apparently corrupted the
    Comment (supposedly) from MS employee: Choice Guard is a piece of code that
    is responsible for setting the users homepage and search default if they
    chose those options during setup. Typically, this is a simple task of
    writing a value into a registry key.

    However, several of our competitors install a "service" that is always
    running on your machine that prevents the registry key from being changed,
    even if that is what the user decided to do. So Choice Guard looks for the
    presence of those apps that might be preventing the user's choice from being
    carried out and works around their block to set the search default.

    It only does this one time. If the user attempts to change it again, either
    manually or programmatically, they are free to do so.
    In searching for a solution, I found lots of other people have this problem
    with recurring Search Enhancement Pack popups. Some occurred during Windows
    Live Mail installations, but most resulted from Windows Live Messenger
    installations. I tried the following solutions that were suggested by some
    of the MVPs.

    We brought up Task Manager, highlighted the seaport.exe entry, and then
    stopped that process. We looked for Search Enhancement Pack or Seaport in
    Add/Remove programs - none found, so could not uninstall. Then went to
    Administrative Tools, Services, double-clicked the Seaport process,
    "stopped" that service and then changed the startup type to "Manual". We
    then used Windows Explorer to find the Search Enhancement Pack in the
    Program Files and deleted that folder. After that, we rebooted, and the
    Microsoft screen came back up. It was empty, but still loaded, so I
    restored the Search Enhancement Pack from the Recycle Bin.

    I saw other "solutions" that recommended using the registry key for Choice
    Guard to uninstall that program, so ran regedit, and browsed to
    HKEY_LOCAL_MACHINE, Software, Microsoft, Search Enhancement Pack, Choice
    Guard, and copied the key under "product id" to the clipboard. Closed the
    registry and typed this command in the run box "Msiexec /x
    {8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}" without the quotes. When the enter
    key was pressed, the uninstaller apparently worked. However, the popup
    screen returned on the next boot.

    Some people had apparent success with these actions. Others have not.
    Another group of folks got temporary relief, then had a recurrence of the
    Search Enhancement Pack popup after a subsequent Windows Update. Other
    people uninstalled all of the Windows Live Applications, but still got the
    Search Enhancement Pack popup on every boot. Anybody have suggestions?

    Jim, Jun 13, 2009
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  2. Jim

    ...winston Guest

    Iirc, Windows Live Essentials does not create a new System Restore point thus a prior pre-brownout Windows created restore point
    may still be available.

    Other options beside using Windows System Restore...
    - Was a backup image e.g Acronis True Image or Ghost created that is available for a full restoration prior to the brown out.
    ...winston, Jun 13, 2009
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  3. Jim

    Ron Sommer Guest

    Another post had this:
    Go to add/remove programs and remove the MSN toolbar.
    Ron Sommer, Jun 13, 2009
  4. Jim

    Jim Guest

    Winston, thanks for your post. Since he has the XP Home version, I don't
    think restore points are available.
    Jim, Jun 15, 2009
  5. Jim

    Jim Guest

    Thanks Ron. I saw that suggestion a time or two, and asked him to do so.
    But just after my original post, I lost MY Internet Connection because of
    some type of 3rd-party software interference. Did a full reinstall, so have
    been unable to follow up for a few days. Sorry for the slow response. If
    removing the toolbar works, I'll post back.

    Jim, Jun 15, 2009
  6. Jim

    ...winston Guest

    ...winston, Jun 15, 2009
  7. Jim

    Jim Guest

    Thanks, Winston. I'll check out options on his system tonight.
    Jim, Jun 15, 2009
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