how do you get windows xp to update???

Discussion in 'Windows Update' started by Herbert C Lebovitz, Sep 4, 2005.

  1. When I go to IE6, click on tools, click on windows update, I get a
    page whose address is

    http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

    It says

    Checking if your computer has the latest version of Windows updating
    software for use with the website…

    It then says

    The website uses ActiveX controls to determine which version of the
    software your computer is running. If you see an ActiveX warning, make
    sure the control is digitally signed by Microsoft before installing it
    or allowing it to run.

    At that point it stops.
    There is nothing about AcxtiveX warning..
    It used to go through a search and tell me what updates I needed.

    It doesn't do that any more.

    Can anyone help me?????

    Thanks,

    Herb
     
    Herbert C Lebovitz, Sep 4, 2005
    #1
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  2. Suggestion 1:-
    Clearing Temporary Internet files, cookies and history in Internet Explorer
    Tools>Internet Options>General
    You'll see Delete Cookies, Delete files, Delete History
    NB: "Delete all offline content", will delete all files needed to browse the websites
    offline.
    Reboot and try Windows Update again.

    Suggestion 2:-
    The below links assist you in checking your system for parasites:-
    http://aumha.org/a/noads.htm
    http://inetexplorer.mvps.org/tshoot.html
    Please note that some malware may kill the internet connection when it is removed,
    the program on the link below will enable you to regain the internet connection.
    http://www.cexx.org/lspfix.htm

    Spyware Programs links:-
    www.lavasoftusa.com Ad-Aware
    www.security.kolla.de Spybot

    Suggestion 3:-
    Make sure you haven't got anything blocking Windows Update like Nortons, Zonealarm
    etc
    Also make sure you don't have a Web Accelerator working in the background such as
    NetZerio, HiSpeed, Speedband etc.
     
    TaurArian [MVP], Sep 4, 2005
    #2
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  3. If you still have the same problem, can you post back with what antivirus program & security / firewall program (if any) this pc runs?
    If needed, try turning off your AV program before going to Windows Update.
     
    Maurice N ~ MVP, Sep 4, 2005
    #3
  4. Tried No. 1 - nothing changes
    Tried No 2 - nothing changes
    Tried No 3 - disabled Norton AV and Zone Alarm - nothing changes

    Any other ideas.

    Many thanks,

    Herb
     
    Herbert C Lebovitz, Sep 4, 2005
    #4
  5. Use Northon AV and ZoneAlarm.
    Disabled both
    Same results.

    Thanks,

    Herb
     
    Herbert C Lebovitz, Sep 4, 2005
    #5
  6. Hello Herbert,
    Turn on your ZA firewall. And for time being, when visiting W U, keep NAV off.
    You are reaching W U website, something is stuck in the remaining steps for Windows Update.

    If you have vers 6/SP2 of IE6, pay attention to information bar at the top of IE window. And turn on the presence of IE's Status Bar so you can see progress of steps at W U.
    On IE menu bar, select View, and check Status Bar to have it on.

    In Internet Explorer browser > main menu /Tools/Internet Options >

    Security Tab/ click on green icon Trusted Sites/click Sites button.

    Click (to clear) "Require server verification (https:) for all sites in this zone" to **clear** (un-check) the selection.
    (A check mark, if present, on this item needs to be Removed.)

    In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

    type
    http://www.download.windowsupdate.com (click Add)

    http://update.microsoft.com

    http://windowsupdate.microsoft.com

    http://download.windowsupdate.com

    Click OK.


    Make sure you are not *disabling* any scripting capabilities in I.E.

    Recheck ActiveX acceptance. Instead of disable, try using "prompt".
     
    Maurice N ~ MVP, Sep 4, 2005
    #6
  7. Where do I find the scripting abilities???

    Herb
     
    Herbert C Lebovitz, Sep 4, 2005
    #7
  8. In IE browser, Tools, Internet Options, select Security Tab. Click on Trusted Sites.
    Look for Custom Level button. Click it. Review selections.
     
    Maurice N ~ MVP, Sep 4, 2005
    #8
  9. TaurArian [MVP], Sep 5, 2005
    #9
  10. Downloaded and ran manual update.
    It told me no install necessary because Update already there.

    Herb
     
    Herbert C Lebovitz, Sep 5, 2005
    #10
  11. WINUP-Third-Party Products That Conflict with Windows Update
    http://support.microsoft.com/default.aspx?scid=kb;en-us;241234

    http://www3.telus.net/dandemar/updtcl.htm
    Windows Update Checklist


    How to view the Update log in Windows
    Click Start, and then click Run.
    In the Open box, type %windir%\windowsupdate.log, and then click OK.

    Scroll down towards the bottom for the latest entries to locate the error code(s) and
    if appropriate paste the contents of the error messages in this thread. Perhaps
    someone may be able to assist further.

    How to read the Windowsupdate.log file:
    http://support.microsoft.com/?kbid=902093
     
    TaurArian [MVP], Sep 6, 2005
    #11
  12. This is what log says for today's trial:

    2005-09-06 01:00:23 888 60c AU AU Restart
    required....
    2005-09-06 01:00:24 888 a1c AU ###########
    AU: Initializing Automatic Updates ###########
    2005-09-06 01:00:24 888 a1c AU # Approval
    type: Pre-download notify (User preference)
    2005-09-06 01:00:24 888 a1c AU # AU is
    paused, not initializing any handlers
    2005-09-06 01:00:41 888 a1c Service *********
    2005-09-06 01:00:41 888 a1c Service ** END **
    Service: Service exit [Exit code = 0x240001]
    2005-09-06 01:00:41 888 a1c Service *************
    2005-09-06 01:02:10 884 974 Misc ===========
    Logging initialized (build: 5.8.0.2469, tz: -0400) ===========
    2005-09-06 01:02:11 884 974 Misc = Process:
    C:\WINDOWS\System32\svchost.exe
    2005-09-06 01:02:11 884 974 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2005-09-06 01:02:10 884 974 Service *************
    2005-09-06 01:02:11 884 974 Service ** START **
    Service: Service startup
    2005-09-06 01:02:11 884 974 Service *********
    2005-09-06 01:02:11 884 974 Agent * WU client
    version 5.8.0.2469
    2005-09-06 01:02:11 884 974 Agent *
    SusClientId = '028a87c1-b7b4-47a6-8ba6-952b6a1cee77'
    2005-09-06 01:02:11 884 974 Agent * Base
    directory: C:\WINDOWS\SoftwareDistribution
    2005-09-06 01:02:11 884 974 Agent * Access
    type: No proxy
    2005-09-06 01:02:11 884 974 Agent * Network
    state: Connected
    2005-09-06 01:02:57 884 974 Agent ***********
    Agent: Initializing Windows Update Agent ***********
    2005-09-06 01:02:57 884 974 Agent ***********
    Agent: Initializing global settings cache ***********
    2005-09-06 01:02:57 884 974 Agent * WSUS
    server: <NULL>
    2005-09-06 01:02:57 884 974 Agent * WSUS
    status server: <NULL>
    2005-09-06 01:02:57 884 974 Agent * Target
    group: (Unassigned Computers)
    2005-09-06 01:02:57 884 974 Agent * Windows
    Update access disabled: No
    2005-09-06 01:03:05 884 974 DnldMgr Download
    manager restoring 0 downloads
    2005-09-06 01:03:05 884 974 AU ###########
    AU: Initializing Automatic Updates ###########
    2005-09-06 01:03:05 884 974 AU # Approval
    type: Pre-download notify (User preference)

    Have no idea what it is telling me.
    Maybe you can help.
    Thanks,
    Herb
     
    Herbert C Lebovitz, Sep 6, 2005
    #12
  13. Is this system on a company network? If so, do contact your system administrator.

    --
    Maurice N
    MVP Windows - Shell / User
    -----

     
    Maurice N ~ MVP, Sep 7, 2005
    #13
  14. It is not on a company network.
    It is on a home network with one other computer thru a wired router.
    I guess I am administrator.
    What next??
    Herb
     
    Herbert C Lebovitz, Sep 7, 2005
    #14
  15. Temporarily, turn off Automatic Updates.

    Bring up your Internet Explorer browser, and type in or click this address
    https://update.microsoft.com

    If no joy, post back with a snippet out of the update log for this last session.
     
    Maurice N ~ MVP, Sep 8, 2005
    #15

  16. Please switch to a cmd window and enter:

    sc queryex wuauserv


    FWIW mine says

    <example>
    SERVICE_NAME: wuauserv
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 864
    FLAGS :
    </example>


    Notice NOT_PAUSABLE? How can yours be paused?

    Or do they mean wuauclt.exe is paused? E.g. by right-clicking on
    the AU icon in the SysTray when it is actually trying to do some downloading.

    Do you have such an icon in your SysTray?
    What happens if you right-click on it?

    Otherwise, do you have a wuauclt.exe running but hidden?
    To check enter in a cmd window:

    tasklist /fi "Imagename eq wuauclt.exe"


    BTW a related sc command which could also give you some clues is:

    sc qc wuauserv


    Another useful command during downloads (e.g. paused downloads) is:

    bitsadmin /list /allusers /verbose


    HTH

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Sep 8, 2005
    #16
  17. Here it is:

    2005-09-08 09:30:01 880 db4 AU ###########
    AU: Setting new AU options ###########
    2005-09-08 09:30:01 880 db4 AU # Policy
    changed, AU restart required = Yes
    2005-09-08 09:30:01 880 db4 AU # AU
    disabled through User preference
    2005-09-08 09:30:01 880 db4 AU AU Restart
    required....
    2005-09-08 09:30:02 880 9bc AU ###########
    AU: Initializing Automatic Updates ###########
    2005-09-08 09:30:02 880 9bc AU # AU
    disabled through User preference
    2005-09-08 09:30:02 880 9bc AU # AU is
    disabled, not initializing any handlers

    Many thanks again

    Herb
     
    Herbert C Lebovitz, Sep 8, 2005
    #17
  18. Did this help you figure out what's wrong??
    Thanks
    Herb
     
    Herbert C Lebovitz, Sep 13, 2005
    #18
  19. Hello Herbert,

    That snippet gives no clue as to your base problem. I'm going to suggest your turn on Automatic Updates service, as well as check on a few more.
    Make sure these services are not disabled
    ( use MSCONFIG to review or run SERVICES.MSC):

    Background Intelligent Transfer Service(BITS)
    Cryptographic Services
    Remote Procedure Call (RPC)
    System Restore Service

    Also see that Automatic Updates is enabled.
     
    Maurice N ~ MVP, Sep 13, 2005
    #19
  20. Did as you suggested.
    All four are checked.
    However, BITS says not running, whereas all the others say running.
    No change in windows update.
    Thanks,
    Herb
     
    Herbert C Lebovitz, Sep 13, 2005
    #20
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