How much is to much? Why should my clients have to pay again?

Discussion in 'Windows Update' started by estover, Aug 8, 2005.

  1. estover

    estover Guest

    I really think MS has gone a little too far with this. Eight of my clients
    have had a problem with this new fangled validation tool. The first 3 have a
    bill totaling just over 600 dollars. The other 5 are on the calender for
    Monday, and if is the same amount of time as the other 3 there bills will
    total over 1,000.00 dollars. How many others are there spending the same
    amount or more? And from what I understand there is already a "hack",
    "workaround", or "fix" out there in the wild that is going to cause MS to
    redo the tool, to protect there investment. Well I want to know why MS
    thinks it is OK to screw the little guys out of money just to protect MS? I
    have one client that is going to look for a new tech because she doesn't
    think I know what I am doing. She could not get updates, and blamed it on
    me. Microsoft, hear me: MOST PEOPLE DO NOT READ THE NEWS ABOUT PC AND
    SOFTWARE!!!!!! When something goes wrong it is MY fault, not yours, MINE.
    You can keep playing around with this validation crap and help me to move
    people to Linux. I am in charge of keeping my clients up and running and
    feeling safe. Please start thinking like I have to and you will win in the
    end.
     
    estover, Aug 8, 2005
    #1
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  2. What are you talking about?

    I assume you mean you have had customers complaining they could not get the
    updates and wanted to know why.
    I don't know how you billed each one $200 (what did you do to fix the
    problem - I guess they were out of warranty?)

    None of my clients have had any issues.. large or small - with the
    validation tool. I'll admit seeing the problems discussed on these
    newsgroups - but not an overwhelming number discussed by any means - I
    definitely saw more discussion about SP2 than the "new validation
    procedures".

    How about presenting your solutions here instead of randomly (and
    incoherently without multiple readings) ranting about the money you are
    making (customers you are losing possibly) because they believe you are
    inept? You obviously have had problems you fixed for your customers - you
    could present these and who knows - maybe your solution is unique and may
    point to the crux of the problem more than "Please start thinking like I
    have to and you will win in the end." *grin*

    For or against the choice Microsoft made - I don't really care - I just know
    that complaining is only productive when presented with viable and
    non-emotional solutions and facts. I have no idea what you did to fix the
    problem, what errors your customers saw - why they saw them and if it
    was/wasn't anything you did/didn't do for your customers... You've only
    presented a number of customers that had some problem you blame the
    microsoft validation tool for and you charged them to fix it and at least
    one (of the number) blames you for their problem. Can you present more
    details? Because - certainly - you cannot be afraid that will lose you more
    customers since you believe they won't read this ever anyway..
     
    Shenan Stanley, Aug 8, 2005
    #2
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  3. Q. " I have one client that is going to look for a new tech because she doesn't
    think I know what I am doing."

    A. The Windows Genuine Advantage (WGA) validation check process
    does not complete when you try to validate your copy of Windows XP
    or Windows 2000 Professional
    http://support.microsoft.com/default.aspx?scid=kb;en-us;905226

    --
    Carey Frisch
    Microsoft MVP
    Windows XP - Shell/User
    Microsoft Newsgroups

    -------------------------------------------------------------------------------------------

    :

    | I really think MS has gone a little too far with this. Eight of my clients
    | have had a problem with this new fangled validation tool. The first 3 have a
    | bill totaling just over 600 dollars. The other 5 are on the calender for
    | Monday, and if is the same amount of time as the other 3 there bills will
    | total over 1,000.00 dollars. How many others are there spending the same
    | amount or more? And from what I understand there is already a "hack",
    | "workaround", or "fix" out there in the wild that is going to cause MS to
    | redo the tool, to protect there investment. Well I want to know why MS
    | thinks it is OK to screw the little guys out of money just to protect MS? I
    | have one client that is going to look for a new tech because she doesn't
    | think I know what I am doing. She could not get updates, and blamed it on
    | me. Microsoft, hear me: MOST PEOPLE DO NOT READ THE NEWS ABOUT PC AND
    | SOFTWARE!!!!!! When something goes wrong it is MY fault, not yours, MINE.
    | You can keep playing around with this validation crap and help me to move
    | people to Linux. I am in charge of keeping my clients up and running and
    | feeling safe. Please start thinking like I have to and you will win in the
    | end.
     
    Carey Frisch [MVP], Aug 8, 2005
    #3
  4. BTW - this is one of the usual symptom/fixes:


    The Windows Genuine Advantage (WGA) validation check process
    does not complete when you try to validate your copy of Windows XP
    http://support.microsoft.com/kb/905226
     
    Shenan Stanley, Aug 8, 2005
    #4
  5. estover

    Druss Guest

    hello i just tryed updating my version off windows xp (OEM) and it will not
    validate
    say's there is an inter net conection problem. i have tryed what you guys
    said in your previos posteds

    can u help

    and yes it is a proper version
     
    Druss, Aug 8, 2005
    #5
  6. estover

    estover Guest

    You putz, who are you to question why I charged my customers for repairs.
    You have no clue as to the contract I have with them how, many PCs were
    affected, time of day work needed to be done. So unless you are going to
    offer a fix for someones problem, keep your pie hole shut. I cam on here to
    vent, not to ask you how to fix a problem. If you were to read my post you
    will see I did not one time ask for a fix to the problem. Am I sure didnt
    ask your opinion. As for your comment: "You've only
    presented a number of customers that had some problem you blame the
    microsoft validation tool for and you charged them to fix it "

    (I'm typing this real slow, so please read it s l o w l y so that you
    get it. Ummmmm the problem was the tool. If they didnt have to install it,
    there would have been a problem. Please tell me how this was not a problem
    with the tool.
    (Now I have asked a question, you may answer now.) Ahhh yes, I forgot your
    an MS guy. Nothing is ever wrong with an MS product. Silly me.

    I wonder how one goes about getting "MVP" after there name.........
     
    estover, Aug 22, 2005
    #6
  7. I presented a reaction to your rant without resorting to name calling or
    anything quite so roughhewn.

    As for your first question - who am I? I am your customer.

    As for your comment - yes - I have an idea why you charged your customers -
    you said it was because of Microsoft.

    As for "keeping my pie-hole shut" - did you expect no comment when you post
    your drivel on internationally distributed newsgroups?

    As for your venting - I did the same in kind.. If you expected those around
    the world to deal with your venting (in a place frequented by those with
    problems and those who help them - not Microsoft employees so much or
    necessarily) - then it is quite simple to expect you deal with mine in the
    same manner you expected yours to be dealt with.

    As for asking for a fix to the problem - never said you did.. Doesn't
    prevent one from offering one up or asking for more detail - after all -
    that is what these newsgroups are for.

    "Am I sure didnt ask your opinion." <- I would hope you are sure what you
    did - but welcome to the public newsgroup arena anyway.

    Roughhewn - again.

    Was the validation tool the problem? As I said before - I do not know - I
    only presented the thousands of cases I have seen where it was not. You
    merely presented the eight (8) you claim were.

    As for MS never being wrong.. Microsoft as a company - problems. Microsoft
    products in general - problem.. As for me being a Microsoft guy - nope. I
    am someone who uses and supports the product as one of many things I do and
    of the many products I support. If Microsoft dropped out of the picture
    tomorrow I would be no better or worse off.. Does not matter to me. You
    say the product caused your problems - I present that it may have, it may
    not have - but I have not personally seen it cause this problem yet and in
    more cases than you presented it happening in.

    As for the last question - Google or use the Microsoft search engine - I'm
    sure you can find it.
     
    Shenan Stanley, Aug 22, 2005
    #7
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