HP All-in-one printers disappearing when there are changes in the network status

Discussion in 'Windows Vista Networking' started by mlai, Jun 13, 2007.

  1. mlai

    John H Guest

    Re: HP All-in-one printers disappearing when there are changes in

    I mentioned that I was having problems with my 6310 and that I would post
    again if my problem was resolved. I am glad I didn't post too soon! I also
    am unable to accurately express my frustration with HP and with MS. It was a
    huge mistake to purchase Vista instead of XP for my new computer. The fact
    that I had a perfectly good HP PSC 750 which HP wouldn't support in Vista
    should have been a clue for me, but nooooooo - I had to go out and purchase a
    new HP printer which doesn't work with Vista.

    HP support were very polite and suggested numerous things, most of which
    didn't work. The only thing that seemed to work was to turn off the "CUE"
    service as I mentioned in my previous post. That resulted in a working
    (networked) printer, but left me with regular error messages which were
    bothersome, but the printer worked. Now, today, although my printer shows
    "ready" as a network device nothing prints. I have been working on it for
    about two hours, including rebooting the computer, which curiously didn't
    clear the print cue. I have just tried shutting off the Windows Print
    Spooler service and turning it back on and then rebooting. For some reason,
    I now have a working printer. Temporarily.

    The joke is that this 2+ hour effort was merely to print address labels for
    Xmas cards. This kind of time savings I don't need.

    Sadly, the only folks reading this will have likely already purchased an HP
    printer. If not, don't! If you can return yours, like I should have done, I
    recommend you do so. Both HP and MS have known about this problem for at
    least 6 months. I don't accept that they can't fix it, they are likely just
    too embroiled in a pissing match over who should be responsible.

    "jgrobert" wrote:

    > I have an HP 6310 on my SOHO network and access it from two computers running
    > Vista 64. One is a laptop and the other a workstation. I have been fighting
    > this for months.
    >
    > I have hounded HP and they number of incidents sent to MS probably goes over
    > 100. I agree that it is very difficult to understand why both of these
    > companies just ignore this. Don't they care?
    >
    > Anyway, any future small items such as scanner or printer that I buy WILL
    > NOT BE HP. This driver issues is not new to HP. I had two HP scanners that
    > I had to discard simply because HP would not update the drivers as the OSes
    > changed. My HP Color Laserjet seams to have good drivers and support.
    >
    > I have had exceptionally good experience with the Epson scanner and photo
    > printer. They are on USB and not Ethernet but they work perfectly all the
    > time and NO driver isses and that includes Vist 64.
    >
    > I am thinking of filing a complaint with the Federal Trade Commission about
    > these HP products not being suitable to etheir intended use. ALL complaints
    > are susposed to be answered.
    >
    > The more who do that the more effect it will have.
    >
    > "John H" wrote:
    >
    > > I have just installed a HP 6310 about a week ago and am encountering the
    > > same problem. I reinstalled the software then disabled HP CUE Device
    > > discovery (I also tried the fix provided by HP
    > > "CIT223969-HPCOM-Baloo32-v4(2).exe" but when I ran it, it said I didn't have
    > > any applicable HP devices - perhaps because I ran it after disabling the HP
    > > CUE...)
    > >
    > > I will see if this suggestion works. I am debating returning the 6310 and
    > > maybe trying something with network capabilities from Canon. I am a little
    > > surprised with both MS and HP that a problem such as this (this thread
    > > started five months ago) doesn't seem to have an official fix!
    > >
    > >
    > >
    > > "binaryboyz" wrote:
    > >
    > > >
    > > > Hi,
    > > > As u said.
    > > > > This is a know problem. The blame is 50% HP 50% MS. Part of it is
    > > > the
    > > > > bugs in the new MS Vista TCP/IP stack; make sure you have the latest
    > > > > drivers for your network adapter. The other part is on the HP
    > > > service
    > > > > crashing when the driver fails and triggering HP CUE Device
    > > > discovery
    > > > > to delete the printer. HP is working on a patch. If somebody
    > > > volunteers
    > > > > a share I can send the updated DLLs.
    > > >
    > > > I would like to see those DLL files so that i can do some research on
    > > > this issue.
    > > >
    > > > Thanks,
    > > >
    > > > Jasdev(binaryboyz)
    > > >
    > > >
    > > > --
    > > > binaryboyz
    > > > ------------------------------------------------------------------------
    > > > binaryboyz's Profile: http://forums.techarena.in/member.php?userid=33381
    > > > View this thread: http://forums.techarena.in/showthread.php?t=764882
    > > >
    > > > http://forums.techarena.in
    > > >
    > > >
     
    John H, Dec 12, 2007
    #41
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  2. mlai

    matro Guest

    Re: HP All-in-one printers disappearing when there are changes in

    I have the same issue described on this thread, with my networked HP
    Photosmart 3210. OS is Vista Home Premium with all of both MS and HP updates
    as well as the HP CIT223969 "Critical update to prevent unexpected printer
    uninstall".

    the HP support suggested me to disable both UAC and the Antivirus, you may
    imagine how my reply was. I think HP produces high quality hardware, but
    software should really improve: actually, I got the svchost.exe_HPSLPSVC
    crash each time my notebook resumes or the assigned IP changes.

    not to mention the scanner part of the HP 3210 is not present on Windows
    Vista Scanner applet.

    matro

    "John H" <> ha scritto nel messaggio
    news:...
    >I mentioned that I was having problems with my 6310 and that I would post
    > again if my problem was resolved. I am glad I didn't post too soon! I
    > also
    > am unable to accurately express my frustration with HP and with MS. It
    > was a
    > huge mistake to purchase Vista instead of XP for my new computer. The
    > fact
    > that I had a perfectly good HP PSC 750 which HP wouldn't support in Vista
    > should have been a clue for me, but nooooooo - I had to go out and
    > purchase a
    > new HP printer which doesn't work with Vista.
    >
    > HP support were very polite and suggested numerous things, most of which
    > didn't work. The only thing that seemed to work was to turn off the "CUE"
    > service as I mentioned in my previous post. That resulted in a working
    > (networked) printer, but left me with regular error messages which were
    > bothersome, but the printer worked. Now, today, although my printer shows
    > "ready" as a network device nothing prints. I have been working on it for
    > about two hours, including rebooting the computer, which curiously didn't
    > clear the print cue. I have just tried shutting off the Windows Print
    > Spooler service and turning it back on and then rebooting. For some
    > reason,
    > I now have a working printer. Temporarily.
    >
    > The joke is that this 2+ hour effort was merely to print address labels
    > for
    > Xmas cards. This kind of time savings I don't need.
    >
    > Sadly, the only folks reading this will have likely already purchased an
    > HP
    > printer. If not, don't! If you can return yours, like I should have
    > done, I
    > recommend you do so. Both HP and MS have known about this problem for at
    > least 6 months. I don't accept that they can't fix it, they are likely
    > just
    > too embroiled in a pissing match over who should be responsible.
     
    matro, Jan 1, 2008
    #42
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  3. Re: HP All-in-one printers disappearing when there are changes in

    I am having to reinstall my HP 6210 all-in-one any time I unplug it from the
    USB port. It seems to be HP-specific judging from other posts in this forum
    = all the printer issues seems to be with HP, esp the all-in-one units.



    "mlai" wrote:

    > This problem is related to a crash of the HPSLPSVC service which caused a
    > DEP violation. HP is aware of it and their solution is for you to turn of
    > DEP. It is like saying "our software has a bug and will not work with
    > anti-virus softwares so you should disable your av software....."
    >
    > Just ridiculous!
    >
    > And they claim that this is a Microsoft problem and we should contact
    > Microsoft......
    >
    > My chat with an online HP tech:
    >
    > Jerome: Hello Marshall.
    > Jerome: Welcome to HP Total care for All-in-one products. My name is Jerome.
    > How may I help you today?
    > Marshall Lai: I am running Vista x64 and x86 in my home and am having
    > problems with my HP c6180 software when resuming from sleep.
    > Marshall Lai: Seems that the HPSLPSVC keeps on causing DEP violations on
    > resume from S3.
    > Jerome: I will help you with this,please elaborate your issue, so that I can
    > assist you better?
    > Marshall Lai: HPSLPSVC causes a DEP violation in Vista (both x64 and x86)
    > when resuming from S3.
    > Marshall Lai: Typical event log:
    > Marshall Lai: Faulting application svchost.exe_HPSLPSVC, version
    > 6.0.6000.16386, time stamp 0x4549b5f5, faulting module hpslpsvc64.dll,
    > version 82.0.173.0, time stamp 0x457ce186, exception code 0xc0000005, fault
    > offset 0x00000000000550ad, process id 0xc60, application start time
    > 0x01c7b196eff7584c.
    > Marshall Lai: And this will cause the printer to disappear from the computer
    > and will have to be added back in via running the installation software
    > Jerome: I understan your concern.
    > Marshall Lai: I have searched on the web and seems that other people running
    > vista and have HP network printers on their network are experiencing the
    > same problem.
    > Jerome: Please give me few minutes so that I can go through the mssage.
    > Jerome: Let us perform few steps to disable DEP.
    > Jerome: Here arae the steps:
    > Jerome: Disable DEP in Vista:
    >
    > 1. Click Start
    > 2. Click All Programs
    > 3. Click Accessories
    > 4. Right Click on Command Prompt
    > 5. Left click on Run as Administrator
    > 6. Click the Allow button if it asks you for permission
    > Jerome: Please perform the above steps and let me know I will provide you
    > further steps.
    > Marshall Lai: I really don't want to disable DEP globally in Vista.
    > Marshall Lai: One has to be crasy to do that. Also, in Vista x64, you cannot
    > disable DEP anyway.
    > Jerome: Marshall,I suggest you to contact Microsoft they will help you with
    > this.
    > Marshall Lai: Microsoft suggested me to contact HP as it is an HP service
    > that causes the DEP violation.
    > Jerome: Marshall if we disable the DEP it will be resolve.
    > Jerome: So I suggest you to disable the DEP by following the above steps.
    > Marshall Lai: It is like saying: The software has a problem with your
    > anti-virus software and you should disable your anti-virus software.
    > Marshall Lai: Will you be having a fix or will this be a requirement to
    > running your softwares?
    >
    >
    > "Surago" <> wrote in message
    > news:...
    > > Further Note...
    > >
    > > One suggestion i have found on the web is to ensure the Printer is not
    > > running with a DHCP assigned IP Address. I have just checked and
    > > confirm that both the printer and the laptop are running with Static
    > > IP Addresses, yet i still have the same problem. :(
    > >
    > > Cheers
    > >
    > > Surago.
    > >

    >
     
    RaisingAlexis, Jan 8, 2008
    #43
  4. Re: HP All-in-one printers disappearing when there are changes in

    To sum up. I am screwed. Thanks HP. Thanks Windows.
    I am shorting both stocks tommorrow.
    Let me know when I can quit reinstalling my brand new HP Printer driver on
    my brand new Vista driven ACER laptop when I want to print something. Idiots.
    And I was yelling at my wife for screwing it up.
    --
    AO


    "Alan Morris [MSFT]" wrote:

    > Is the printer located in the registry?
    >
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
    >
    > Are the printers local devices targeting the network card on the printer or
    > are these connections to a machine sharing the printers.
    >
    > When you install the inbox driver for this device, does it also get removed?
    >
    > When you say HP detects that they are there, do you mean the printers? Do
    > you know what application is detecting the printers? If HP has software
    > that detects printers who knows what they might do if the printer is no
    > longer detected.
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "Kathi Johnston" <> wrote in message
    > news:...
    > >
    > > I have an HP Officejet 7410 AIO (wireless network printer). I am having
    > > the
    > > same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
    > > (Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
    > > losing the printer. It's no where to be found. But you can't reinstall
    > > the
    > > drivers (which I've conveniently left on my desktop as I've needed them so
    > > often), as HP detects that they are there (somewhere). You have to
    > > uninstall
    > > the drivers to get to reinstall the drivers, just to get the printer back.
    > > It's time consuming and annoying. You don't look for the drivers UNLESS
    > > you
    > > are trying to print.
    > >
    > > Any help would be great.
    > >
    > > Thanks,
    > > Kathi

    >
    >
    >
     
    alligatoroperator, Feb 5, 2008
    #44
  5. mlai

    huwyngr Guest

    Re: HP All-in-one printers disappearing when there are changes in

    In article <>,
    Alligatoroperator wrote:

    > Let me know when I can quit reinstalling my brand new HP Printer driver on 
    > my brand new Vista driven ACER laptop when I want to print something. Idiots. 


    Perhaps when you install a Critical Update file on the HP website intended to
    stop this happening?

    You don't mention what HP printer it is -- that file is there for the 7410 AIO
     
    huwyngr, Feb 5, 2008
    #45
  6. Re: HP All-in-one printers disappearing when there are changes in

    Perhaps. I will check for the so called critical updates. I appreciate the
    lead. By they way, I did short the stocks as promised and made a butt load of
    money to get my money back on this software, the computer and the printer.
    --
    AO


    "huwyngr" wrote:

    > In article <>,
    > Alligatoroperator wrote:
    >
    > > Let me know when I can quit reinstalling my brand new HP Printer driver on
    > > my brand new Vista driven ACER laptop when I want to print something. Idiots.

    >
    > Perhaps when you install a Critical Update file on the HP website intended to
    > stop this happening?
    >
    > You don't mention what HP printer it is -- that file is there for the 7410 AIO
    >
    >
     
    alligatoroperator, Feb 6, 2008
    #46
  7. mlai

    O-Melvin Guest

    Re: HP All-in-one printers disappearing when there are changes in

    I have the same problem. Also have HP C5180 and Vista Home Basic, but direct
    USB connection. The driver/software continually disappears or is not
    recognized as Vista compatible and I am forced to download the same printer
    driver again and again. Has anyone solved this problem since the posting of
    Surago's message last June?

    "Surago" wrote:

    > I have this problem also, my setup is as follows....
    >
    > HP C5180 Printer connected to DLink DSL-G604T Wireless modem router
    > via Cat 5 cable. Vista Home Basic Laptop (Dell Inspiron 6400)
    > connected via Wireless.
    >
    > Every couple of days the Printer Driver for the C5180 completely
    > dissappears from the laptop machine and needs to be re-installed.
    > Once the driver/software for the printer is re-installed everything
    > works fine for another couple of days, and then the same thing occurs.
    >
    > I am continuing to troubleshoot this problem (much to the displeasure
    > of my client), but hope to find a solution soon, else something will
    > be thrown out the window. :)
    >
    >
     
    O-Melvin, Feb 16, 2008
    #47
  8. mlai

    Bssgrl Guest

    RE: HP All-in-one printers disappearing when there are changes in the

    I have tried everything possible to get my HP PSC 500 to work with Vista, I
    had no problems with XP. The driver is there, but it presents an error when I
    go to print. I have contacted HP and they tell me because my machine, which
    is in perfect working condition, is 5 yrs old it will not work with Vista. I
    find this totally unacceptable and would like to find a solution to this
    other than spending more money unneccessarily to get a 2nd printer that I
    don't want or have room for
    Any real suggestions out there?

    --
    VISTA IS EVIL


    "mlai" wrote:

    > Hi,
    > Just wondering if anybody has seen this problem. HP claims that they
    > have not seen this problem (despite I have reported it before...)
    >
    > I have a Photosmart C6180 installed on my network. Under XP, everything
    > seems to work fine. However, on my Vista x64 machines, the printer and fax
    > seems to disappear when there are changes in the network status (for
    > example, resuming from suspend, and disabling and r-enabling the network
    > interfaces, even when the interfaces being changed does not connect to the
    > printer). I would get a Vista error saying that the HP Network Printer
    > Services has stopped responding and then after this happens, I have a very
    > good chance that the C6180 printer and fax will disappear from my list of
    > printers on the machine.
    >
    > When this happens, the only way is to run the HP software (which I
    > downloaded from the web for Vista x64) and add a new printer from there.
    >
    > Has anyone seen this before? Is there a fix?
    >
    > Many thanks.
    >
    > PS. Called local HP and their tech support gave me the stupid response of
    > "We don't know. Maybe don't suspend your computer?". I have a laptop
    > running the software, idiot......
    >
    >
    >
     
    Bssgrl, Feb 16, 2008
    #48
  9. mlai

    huwyngr Guest

    Re: HP All-in-one printers disappearing when there are changes in the

    You just said that -- don't multipost or if you get answers they are
    likely to be all over the place and duplicated.
     
    huwyngr, Feb 17, 2008
    #49
  10. mlai

    Jocko7 Guest

    RE: HP All-in-one printers disappearing when there are changes in

    I've been fighting this problem ever since Vista arrived. (A black day). HP
    tech spent many hours in live support, and finally sent me an uninstall link
    and a reinstall link, which amazingly got the HP6180C working. BUT, the next
    time I plugged in the laptop, I watched the drivers disappear from the
    control panel, and Vista announced that it had found new software. THe
    reinstall was only partial, so nothing worked, but when I unplugged the
    printer from the laptop, and replugged it , the "found" message reappeared,
    and all the drivers were installed, and the printer worked. Happens every
    time. Not a complete answer, but maybe it works.

    "Bssgrl" wrote:

    > I have tried everything possible to get my HP PSC 500 to work with Vista, I
    > had no problems with XP. The driver is there, but it presents an error when I
    > go to print. I have contacted HP and they tell me because my machine, which
    > is in perfect working condition, is 5 yrs old it will not work with Vista. I
    > find this totally unacceptable and would like to find a solution to this
    > other than spending more money unneccessarily to get a 2nd printer that I
    > don't want or have room for
    > Any real suggestions out there?
    >
    > --
    > VISTA IS EVIL
    >
    >
    > "mlai" wrote:
    >
    > > Hi,
    > > Just wondering if anybody has seen this problem. HP claims that they
    > > have not seen this problem (despite I have reported it before...)
    > >
    > > I have a Photosmart C6180 installed on my network. Under XP, everything
    > > seems to work fine. However, on my Vista x64 machines, the printer and fax
    > > seems to disappear when there are changes in the network status (for
    > > example, resuming from suspend, and disabling and r-enabling the network
    > > interfaces, even when the interfaces being changed does not connect to the
    > > printer). I would get a Vista error saying that the HP Network Printer
    > > Services has stopped responding and then after this happens, I have a very
    > > good chance that the C6180 printer and fax will disappear from my list of
    > > printers on the machine.
    > >
    > > When this happens, the only way is to run the HP software (which I
    > > downloaded from the web for Vista x64) and add a new printer from there.
    > >
    > > Has anyone seen this before? Is there a fix?
    > >
    > > Many thanks.
    > >
    > > PS. Called local HP and their tech support gave me the stupid response of
    > > "We don't know. Maybe don't suspend your computer?". I have a laptop
    > > running the software, idiot......
    > >
    > >
    > >
     
    Jocko7, Apr 21, 2008
    #50
  11. mlai

    huwyngr Guest

    Re: HP All-in-one printers disappearing when there are changes in

    Did you install the:

    Critical update to prevent unexpected printer uninstall

    on the Driver etc download page for your printer?

    Try:

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc
    =en&product=1153494&lang=en

    You might get the other updates at the same time?

    Good luck
     
    huwyngr, Apr 21, 2008
    #51
  12. mlai

    DJT Guest

    Re: HP All-in-one printers disappearing when there are changes in

    I have a similar problem.
    Nearly every time I turn on my HP PSC 1610 the printer disappears form
    printers list in control panel.
    Vista attempts to load drivers and often hangs half way thru and I
    have to remove the USB cable and replace for the driver installation
    to complete.

    I have not found a solution so if you do please post answer

    DJT

    On Mon, 21 Apr 2008 10:14:00 -0700, Jocko7
    <> wrote:

    >I've been fighting this problem ever since Vista arrived. (A black day). HP
    >tech spent many hours in live support, and finally sent me an uninstall link
    >and a reinstall link, which amazingly got the HP6180C working. BUT, the next
    >time I plugged in the laptop, I watched the drivers disappear from the
    >control panel, and Vista announced that it had found new software. THe
    >reinstall was only partial, so nothing worked, but when I unplugged the
    >printer from the laptop, and replugged it , the "found" message reappeared,
    >and all the drivers were installed, and the printer worked. Happens every
    >time. Not a complete answer, but maybe it works.
    >
    >"Bssgrl" wrote:
    >
    >> I have tried everything possible to get my HP PSC 500 to work with Vista, I
    >> had no problems with XP. The driver is there, but it presents an error when I
    >> go to print. I have contacted HP and they tell me because my machine, which
    >> is in perfect working condition, is 5 yrs old it will not work with Vista. I
    >> find this totally unacceptable and would like to find a solution to this
    >> other than spending more money unneccessarily to get a 2nd printer that I
    >> don't want or have room for
    >> Any real suggestions out there?
    >>
    >> --
    >> VISTA IS EVIL
    >>
    >>
    >> "mlai" wrote:
    >>
    >> > Hi,
    >> > Just wondering if anybody has seen this problem. HP claims that they
    >> > have not seen this problem (despite I have reported it before...)
    >> >
    >> > I have a Photosmart C6180 installed on my network. Under XP, everything
    >> > seems to work fine. However, on my Vista x64 machines, the printer and fax
    >> > seems to disappear when there are changes in the network status (for
    >> > example, resuming from suspend, and disabling and r-enabling the network
    >> > interfaces, even when the interfaces being changed does not connect to the
    >> > printer). I would get a Vista error saying that the HP Network Printer
    >> > Services has stopped responding and then after this happens, I have a very
    >> > good chance that the C6180 printer and fax will disappear from my list of
    >> > printers on the machine.
    >> >
    >> > When this happens, the only way is to run the HP software (which I
    >> > downloaded from the web for Vista x64) and add a new printer from there.
    >> >
    >> > Has anyone seen this before? Is there a fix?
    >> >
    >> > Many thanks.
    >> >
    >> > PS. Called local HP and their tech support gave me the stupid response of
    >> > "We don't know. Maybe don't suspend your computer?". I have a laptop
    >> > running the software, idiot......
    >> >
    >> >
    >> >
     
    DJT, Apr 22, 2008
    #52
  13. mlai

    Dr. George Guest

    Re: HP All-in-one printers disappearing when there are changes in

    I have an HP Photosmart C6180 that has re-installed 11 times now. It happens
    when my system automatically goes to sleep. The drivers re-install
    automatically; but the installation changes the configuration on my PC such
    that I must re-specify the proper scanner, etc. for my PC. HP has an update
    file that prevents disappearance of network printing software. I cannot get
    it to install. During the installation process, I get a message that says
    there is no supported software on my PC for that update. I don't understand
    it all!

    "DJT" wrote:

    > I have a similar problem.
    > Nearly every time I turn on my HP PSC 1610 the printer disappears form
    > printers list in control panel.
    > Vista attempts to load drivers and often hangs half way thru and I
    > have to remove the USB cable and replace for the driver installation
    > to complete.
    >
    > I have not found a solution so if you do please post answer
    >
    > DJT
    >
    > On Mon, 21 Apr 2008 10:14:00 -0700, Jocko7
    > <> wrote:
    >
    > >I've been fighting this problem ever since Vista arrived. (A black day). HP
    > >tech spent many hours in live support, and finally sent me an uninstall link
    > >and a reinstall link, which amazingly got the HP6180C working. BUT, the next
    > >time I plugged in the laptop, I watched the drivers disappear from the
    > >control panel, and Vista announced that it had found new software. THe
    > >reinstall was only partial, so nothing worked, but when I unplugged the
    > >printer from the laptop, and replugged it , the "found" message reappeared,
    > >and all the drivers were installed, and the printer worked. Happens every
    > >time. Not a complete answer, but maybe it works.
    > >
    > >"Bssgrl" wrote:
    > >
    > >> I have tried everything possible to get my HP PSC 500 to work with Vista, I
    > >> had no problems with XP. The driver is there, but it presents an error when I
    > >> go to print. I have contacted HP and they tell me because my machine, which
    > >> is in perfect working condition, is 5 yrs old it will not work with Vista. I
    > >> find this totally unacceptable and would like to find a solution to this
    > >> other than spending more money unneccessarily to get a 2nd printer that I
    > >> don't want or have room for
    > >> Any real suggestions out there?
    > >>
    > >> --
    > >> VISTA IS EVIL
    > >>
    > >>
    > >> "mlai" wrote:
    > >>
    > >> > Hi,
    > >> > Just wondering if anybody has seen this problem. HP claims that they
    > >> > have not seen this problem (despite I have reported it before...)
    > >> >
    > >> > I have a Photosmart C6180 installed on my network. Under XP, everything
    > >> > seems to work fine. However, on my Vista x64 machines, the printer and fax
    > >> > seems to disappear when there are changes in the network status (for
    > >> > example, resuming from suspend, and disabling and r-enabling the network
    > >> > interfaces, even when the interfaces being changed does not connect to the
    > >> > printer). I would get a Vista error saying that the HP Network Printer
    > >> > Services has stopped responding and then after this happens, I have a very
    > >> > good chance that the C6180 printer and fax will disappear from my list of
    > >> > printers on the machine.
    > >> >
    > >> > When this happens, the only way is to run the HP software (which I
    > >> > downloaded from the web for Vista x64) and add a new printer from there.
    > >> >
    > >> > Has anyone seen this before? Is there a fix?
    > >> >
    > >> > Many thanks.
    > >> >
    > >> > PS. Called local HP and their tech support gave me the stupid response of
    > >> > "We don't know. Maybe don't suspend your computer?". I have a laptop
    > >> > running the software, idiot......
    > >> >
    > >> >
    > >> >

    >
     
    Dr. George, Aug 8, 2008
    #53
  14. mlai

    huwyngr Guest

    Re: HP All-in-one printers disappearing when there are changes in

    I can't reach the HP Website at the moment -- we've just had a storm
    and I think the cable got wet <g>

    However go to

    http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

    and enter your model name Photosmart etc and then on the next page
    enter VISTA (I presume) and look down the list of drivers and fixes for
    one that is worded to stop repeated installations.

    Ah -- got there:

    Critical update to prevent unexpected printer uninstall

    Download that and install it. I suggest you SAVE the file when you
    download it in a location you can get to and then right mouse click on
    it and select Run as Administrator to install it.

    Hope that fixes it

    You might want to download and install:

    Critical update for memory card file transfers on networked products
    with Microsoft Vista

    HP Printing Diagnostic Utility

    Please let us know how you get on.
     
    huwyngr, Aug 8, 2008
    #54
  15. mlai

    thegeek Guest

    thegeek, Dec 5, 2008
    #55
  16. mlai

    Guest

    Re: HP All-in-one printers disappearing when there are changes in thenetwork status

    On Wednesday, 13 June 2007 02:33:13 UTC+1, mlai wrote:
    > Hi,
    > Just wondering if anybody has seen this problem. HP claims that they
    > have not seen this problem (despite I have reported it before...)
    >
    > I have a Photosmart C6180 installed on my network. Under XP, everything
    > seems to work fine. However, on my Vista x64 machines, the printer and fax
    > seems to disappear when there are changes in the network status (for
    > example, resuming from suspend, and disabling and r-enabling the network
    > interfaces, even when the interfaces being changed does not connect to the
    > printer). I would get a Vista error saying that the HP Network Printer
    > Services has stopped responding and then after this happens, I have a very
    > good chance that the C6180 printer and fax will disappear from my list of
    > printers on the machine.
    >
    > When this happens, the only way is to run the HP software (which I
    > downloaded from the web for Vista x64) and add a new printer from there.
    >
    > Has anyone seen this before? Is there a fix?
    >
    > Many thanks.
    >
    > PS. Called local HP and their tech support gave me the stupid response of
    > "We don't know. Maybe don't suspend your computer?". I have a laptop
    > running the software, idiot......


    I'm having exactly the same problem with my HP Phogtosmart C6180. It has disappeared from my Win 7 Pro(64-bit) system - Not for the first time - but keep having the error message during installation: Installer cannot access HKEY_LOCAL_MACHINE/SYSTEM. At this point I can Retry or Cancel. Unfortunately Retry doesn't achieve anything and the only option I'm left with is to Cancel, which terminates the installation.AAARRRGGGHHH!!!
     
    , Apr 24, 2014
    #56
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