HP All-in-one printers disappearing when there are changes in the network status

Discussion in 'Windows Vista Networking' started by mlai, Jun 13, 2007.

  1. mlai

    John H Guest

    I mentioned that I was having problems with my 6310 and that I would post
    again if my problem was resolved. I am glad I didn't post too soon! I also
    am unable to accurately express my frustration with HP and with MS. It was a
    huge mistake to purchase Vista instead of XP for my new computer. The fact
    that I had a perfectly good HP PSC 750 which HP wouldn't support in Vista
    should have been a clue for me, but nooooooo - I had to go out and purchase a
    new HP printer which doesn't work with Vista.

    HP support were very polite and suggested numerous things, most of which
    didn't work. The only thing that seemed to work was to turn off the "CUE"
    service as I mentioned in my previous post. That resulted in a working
    (networked) printer, but left me with regular error messages which were
    bothersome, but the printer worked. Now, today, although my printer shows
    "ready" as a network device nothing prints. I have been working on it for
    about two hours, including rebooting the computer, which curiously didn't
    clear the print cue. I have just tried shutting off the Windows Print
    Spooler service and turning it back on and then rebooting. For some reason,
    I now have a working printer. Temporarily.

    The joke is that this 2+ hour effort was merely to print address labels for
    Xmas cards. This kind of time savings I don't need.

    Sadly, the only folks reading this will have likely already purchased an HP
    printer. If not, don't! If you can return yours, like I should have done, I
    recommend you do so. Both HP and MS have known about this problem for at
    least 6 months. I don't accept that they can't fix it, they are likely just
    too embroiled in a pissing match over who should be responsible.
     
    John H, Dec 12, 2007
    #41
    1. Advertisements

  2. mlai

    matro Guest

    I have the same issue described on this thread, with my networked HP
    Photosmart 3210. OS is Vista Home Premium with all of both MS and HP updates
    as well as the HP CIT223969 "Critical update to prevent unexpected printer
    uninstall".

    the HP support suggested me to disable both UAC and the Antivirus, you may
    imagine how my reply was. I think HP produces high quality hardware, but
    software should really improve: actually, I got the svchost.exe_HPSLPSVC
    crash each time my notebook resumes or the assigned IP changes.

    not to mention the scanner part of the HP 3210 is not present on Windows
    Vista Scanner applet.

    matro
     
    matro, Jan 1, 2008
    #42
    1. Advertisements

  3. I am having to reinstall my HP 6210 all-in-one any time I unplug it from the
    USB port. It seems to be HP-specific judging from other posts in this forum
    = all the printer issues seems to be with HP, esp the all-in-one units.

     
    RaisingAlexis, Jan 8, 2008
    #43
  4. To sum up. I am screwed. Thanks HP. Thanks Windows.
    I am shorting both stocks tommorrow.
    Let me know when I can quit reinstalling my brand new HP Printer driver on
    my brand new Vista driven ACER laptop when I want to print something. Idiots.
    And I was yelling at my wife for screwing it up.
    --
    AO


     
    alligatoroperator, Feb 5, 2008
    #44
  5. mlai

    huwyngr Guest

    Perhaps when you install a Critical Update file on the HP website intended to
    stop this happening?

    You don't mention what HP printer it is -- that file is there for the 7410 AIO
     
    huwyngr, Feb 5, 2008
    #45
  6. Perhaps. I will check for the so called critical updates. I appreciate the
    lead. By they way, I did short the stocks as promised and made a butt load of
    money to get my money back on this software, the computer and the printer.
    --
    AO
     
    alligatoroperator, Feb 6, 2008
    #46
  7. mlai

    O-Melvin Guest

    I have the same problem. Also have HP C5180 and Vista Home Basic, but direct
    USB connection. The driver/software continually disappears or is not
    recognized as Vista compatible and I am forced to download the same printer
    driver again and again. Has anyone solved this problem since the posting of
    Surago's message last June?
     
    O-Melvin, Feb 16, 2008
    #47
  8. mlai

    Bssgrl Guest

    I have tried everything possible to get my HP PSC 500 to work with Vista, I
    had no problems with XP. The driver is there, but it presents an error when I
    go to print. I have contacted HP and they tell me because my machine, which
    is in perfect working condition, is 5 yrs old it will not work with Vista. I
    find this totally unacceptable and would like to find a solution to this
    other than spending more money unneccessarily to get a 2nd printer that I
    don't want or have room for
    Any real suggestions out there?
     
    Bssgrl, Feb 16, 2008
    #48
  9. mlai

    huwyngr Guest

    You just said that -- don't multipost or if you get answers they are
    likely to be all over the place and duplicated.
     
    huwyngr, Feb 17, 2008
    #49
  10. mlai

    Jocko7 Guest

    I've been fighting this problem ever since Vista arrived. (A black day). HP
    tech spent many hours in live support, and finally sent me an uninstall link
    and a reinstall link, which amazingly got the HP6180C working. BUT, the next
    time I plugged in the laptop, I watched the drivers disappear from the
    control panel, and Vista announced that it had found new software. THe
    reinstall was only partial, so nothing worked, but when I unplugged the
    printer from the laptop, and replugged it , the "found" message reappeared,
    and all the drivers were installed, and the printer worked. Happens every
    time. Not a complete answer, but maybe it works.
     
    Jocko7, Apr 21, 2008
    #50
  11. mlai

    huwyngr Guest

    Did you install the:

    Critical update to prevent unexpected printer uninstall

    on the Driver etc download page for your printer?

    Try:

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc
    =en&product=1153494&lang=en

    You might get the other updates at the same time?

    Good luck
     
    huwyngr, Apr 21, 2008
    #51
  12. mlai

    DJT Guest

    I have a similar problem.
    Nearly every time I turn on my HP PSC 1610 the printer disappears form
    printers list in control panel.
    Vista attempts to load drivers and often hangs half way thru and I
    have to remove the USB cable and replace for the driver installation
    to complete.

    I have not found a solution so if you do please post answer

    DJT
     
    DJT, Apr 22, 2008
    #52
  13. mlai

    Dr. George Guest

    I have an HP Photosmart C6180 that has re-installed 11 times now. It happens
    when my system automatically goes to sleep. The drivers re-install
    automatically; but the installation changes the configuration on my PC such
    that I must re-specify the proper scanner, etc. for my PC. HP has an update
    file that prevents disappearance of network printing software. I cannot get
    it to install. During the installation process, I get a message that says
    there is no supported software on my PC for that update. I don't understand
    it all!
     
    Dr. George, Aug 8, 2008
    #53
  14. mlai

    huwyngr Guest

    I can't reach the HP Website at the moment -- we've just had a storm
    and I think the cable got wet <g>

    However go to

    http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

    and enter your model name Photosmart etc and then on the next page
    enter VISTA (I presume) and look down the list of drivers and fixes for
    one that is worded to stop repeated installations.

    Ah -- got there:

    Critical update to prevent unexpected printer uninstall

    Download that and install it. I suggest you SAVE the file when you
    download it in a location you can get to and then right mouse click on
    it and select Run as Administrator to install it.

    Hope that fixes it

    You might want to download and install:

    Critical update for memory card file transfers on networked products
    with Microsoft Vista

    HP Printing Diagnostic Utility

    Please let us know how you get on.
     
    huwyngr, Aug 8, 2008
    #54
  15. mlai

    thegeek Guest

    @DJT , try configuring the port of the all-in-one and in the place wher
    you refer to the IP address of the all-in-one, try referring to the hos
    name instead
     
    thegeek, Dec 5, 2008
    #55
  16. mlai

    Guest

    Re: HP All-in-one printers disappearing when there are changes in thenetwork status

    On Wednesday, 13 June 2007 02:33:13 UTC+1, mlai wrote:
    > Hi,
    > Just wondering if anybody has seen this problem. HP claims that they
    > have not seen this problem (despite I have reported it before...)
    >
    > I have a Photosmart C6180 installed on my network. Under XP, everything
    > seems to work fine. However, on my Vista x64 machines, the printer and fax
    > seems to disappear when there are changes in the network status (for
    > example, resuming from suspend, and disabling and r-enabling the network
    > interfaces, even when the interfaces being changed does not connect to the
    > printer). I would get a Vista error saying that the HP Network Printer
    > Services has stopped responding and then after this happens, I have a very
    > good chance that the C6180 printer and fax will disappear from my list of
    > printers on the machine.
    >
    > When this happens, the only way is to run the HP software (which I
    > downloaded from the web for Vista x64) and add a new printer from there.
    >
    > Has anyone seen this before? Is there a fix?
    >
    > Many thanks.
    >
    > PS. Called local HP and their tech support gave me the stupid response of
    > "We don't know. Maybe don't suspend your computer?". I have a laptop
    > running the software, idiot......


    I'm having exactly the same problem with my HP Phogtosmart C6180. It has disappeared from my Win 7 Pro(64-bit) system - Not for the first time - but keep having the error message during installation: Installer cannot access HKEY_LOCAL_MACHINE/SYSTEM. At this point I can Retry or Cancel. Unfortunately Retry doesn't achieve anything and the only option I'm left with is to Cancel, which terminates the installation.AAARRRGGGHHH!!!
     
    , Apr 24, 2014
    #56
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.