HP Photosmart 385 and OfficeJet 5610 printing install problem

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Zabetprof, May 26, 2007.

  1. Zabetprof

    Zabetprof Guest

    I have both of the aforementioned printers. According to HPs website, the
    385 drivers are supposed to be included in Windows. However, during the
    device installation, I get the following error:

    Windows found driver software for your device but encountered an error while
    attempting to install it:
    Unable to find a core driver package that is required by the printern driver
    package.

    I get the same problem with the OJ 5610 although that driver was provided by
    HP. The 5610 scanner was installed correctly.

    How the heck do I find out what is missing so I can fix it?
    Thanks.
     
    Zabetprof, May 26, 2007
    #1
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  2. Alan Morris [MSFT], May 29, 2007
    #2
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  3. Zabetprof

    Zabetprof Guest

    No it is not in the list. Nothing is in the list except the HP DesignJet
    series of printers.

     
    Zabetprof, May 31, 2007
    #3
  4. Look for posts in the Vista hardware newsgroup for infcache.1. There is a
    solution there that I cannot recommend (but it seems to work).


    This issue is caused by some installer applications working around an XP
    problem that was "fixed" in Vista

    http://support.microsoft.com/kb/830552/en-us
    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.

     
    Alan Morris [MSFT], May 31, 2007
    #4
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