HP Photosmart 385 and OfficeJet 5610 printing install problem

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Zabetprof, May 26, 2007.

  1. Zabetprof

    Zabetprof Guest

    I have both of the aforementioned printers. According to HPs website, the
    385 drivers are supposed to be included in Windows. However, during the
    device installation, I get the following error:

    Windows found driver software for your device but encountered an error while
    attempting to install it:
    Unable to find a core driver package that is required by the printern driver

    I get the same problem with the OJ 5610 although that driver was provided by
    HP. The 5610 scanner was installed correctly.

    How the heck do I find out what is missing so I can fix it?
    Zabetprof, May 26, 2007
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  2. Alan Morris [MSFT], May 29, 2007
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  3. Zabetprof

    Zabetprof Guest

    No it is not in the list. Nothing is in the list except the HP DesignJet
    series of printers.

    Zabetprof, May 31, 2007
  4. Look for posts in the Vista hardware newsgroup for infcache.1. There is a
    solution there that I cannot recommend (but it seems to work).

    This issue is caused by some installer applications working around an XP
    problem that was "fixed" in Vista

    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Alan Morris [MSFT], May 31, 2007
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