HP Photosmart 4200 won't scan...

Discussion in 'Windows Vista Hardware' started by AmandaT, Jan 22, 2008.

  1. AmandaT

    AmandaT Guest

    I have an HP Photosmart 4200 printer that will print, but will not scan.
    When I press the 'scan' button, the LCD screen gives an error message
    stating that the USB is not connected. Given that the printer prints
    things just fine, this makes no sense to me. I received my computer as
    a gift this past Christmas with Vista Home already installed, and do not
    know if I have the 64-bit or 32-bit version.

    Any help with figuring this out is much appreciated!!!
     
    AmandaT, Jan 22, 2008
    #1
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  2. AmandaT

    David B. Guest

    Have you installed the latest drivers for the unit from HP? Have you
    contacted HP technical support?
     
    David B., Jan 22, 2008
    #2
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  3. AmandaT

    dgmacmi Guest


    You most likely have a 32-bit version. To verity Start, right click on
    Computer and select Prosperities. System information is at the bottom of the
    Properties window.

    Don
     
    dgmacmi, Jan 22, 2008
    #3
  4. AmandaT

    PvdG42 Guest


    First, follow dgnacmi<>'s instruction to determine if your Vista is 32 or 64
    bit:
    "To verify, Start, right click on
    Computer and select Prosperities. System information is at the bottom of the
    Properties window."

    Unless the PC you got was custom built, you almost certainly have 32 bit
    Vista.
    Depending on the drivers supplied, it's natural to have a functional printer
    and nonfunctional scanner, as the printer and the scanner are seen as two
    separate hardware devices by your software. Even though the devices are in
    the same physical housing, they require separate drivers. The question you
    need to get HP tech support to answer is: "Do you have Vista drivers for the
    scanner function of the HP Photosmart 4200 printer, and where can I get
    them?".

    Checking HP, I find the PhotoSmart 4200 *series*, with models 4205, 4240,
    4250, 4270, 4273,4280 and 4283. Figure out which you have, then download the
    "complete" drivers, not the "basic drivers.
     
    PvdG42, Jan 22, 2008
    #4
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