HP printer - Duplex printing bug head to toe HP Office Jet 7310

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Alistair Doran [1009382], Aug 20, 2007.

  1. Despite installing several HP drivers updates HP still have not fix their
    bug when printing in duplex. Every time I try to print a document in "side
    to side" format it prints it in head to toe format and even with trying many
    different configurations there still seems to be no way around it apart from
    manual.

    This bug/issue has been around for over 18 months now really is about time
    someone in either HP or Microsoft to sorted it out.

    Having search the internet it seems that many people on many different HP
    models are having the same issue. In fact one guy has stated that if HP
    don't sort it out ASAP he is taking his printer back and buying a cannon
    which does work okay.

    Can someone please help! On going HP get responsibility and stop blaming
    Microsoft. On my work printer (laser) I was originally using an XP driver
    which was working fine, I then upgraded to the official Vista drivers and
    hit the same problem!!

    Alistair Doran
     
    Alistair Doran [1009382], Aug 20, 2007
    #1
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  2. Alistair Doran [1009382]

    helpherb Guest

    I agree 100%. Alan Morris at Microsoft has been doing HP's work for them; he
    sent me a fix that solved the problem and maybe he will check in here and
    help out with your printer(s). It's a bit of a nuisance to install but it
    does work (actually, my Officejet 7310 will not print in manual duplex mode
    after the fix, only the auto mode, but I can work around this by selecting
    individual pages to print if needed and I almost always want auto duplexing).

    At any rate, I believe HP is well aware of the problem and their response is
    nonexistent. It's exactly the same as if they sold all of these printers
    without a duplexor while claiming that a duplexor is included and that would
    never be tolerated. But it's tolerated in the software because customers
    have been trained that software bugs are to be expected. This will likely
    continue until someone finally files a class-action suit that costs enough
    millions to get HP's attention. Until that happens, I will just vote with my
    next printer purchase and with inputs to anyone who asks: HP sucks.

    Herb
     
    helpherb, Aug 20, 2007
    #2
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  3. The files I have are from the HP driver developer. He has also been getting
    the same run around from HP Support that the YOU, the customer gets. I
    suppose I could just tell HP that I will no longer help them out here but I
    do actually care about YOU having a good experience printing.

    I'd much rather you not know that I exist because when you install a printer
    (local or connection), it just installs and you can print and you don't
    think about it, the same way you don't think that the file you saved to
    disk actually was written properly to the hard drive.

    There are great MVPs in this community who can help out in a majority of the
    situations. Particularly directing you to vendor drivers and most common
    vendor installation issues.

    I'd like to inform everyone I am not a support person. I test the core
    spooler for the latest OS. I don't test vendor drivers because they
    generally fail (for me but we have fun tests and verification tools here) at
    some point.

    I will forward this to HP. It will be forwarded to someone else at HP. I
    don't think HP will track you down but I removed last names

    anyway, I have the HP text file that does fix the duplex issue.

    ALL: if you have not contacted HP please do so at some point so HP Support
    understands the impact of this defect.

    remove the online

    alanmo
    microsoft.com
    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Aug 20, 2007
    #3
  4. Alistair Doran [1009382]

    helpherb Guest

    Alan--I rate the parts of my Vista experience that Microsoft controls at
    100%. I rate your efforts higher than that, because you have gone beyond
    your job responsibilities to help users. HP gets a big fat 0% because their
    own tech support doesn't even know about the issue, and they don't even
    acknowlege the issue on their driver download site (they could at least note
    that there is a problem and that they are working on it). I gladly share my
    ire with all who will listen. Thanks very much for your help, Herb

     
    helpherb, Aug 20, 2007
    #4
  5. Alistair Doran [1009382]

    rgb401 Guest

    Have gone 'round and 'round with HP "*Total Care*" on this issue, with
    them continually insisting that I have stated that the machine dosen't
    print on both sides.....they don't read! The latest response from them
    is that the 7310 duplex head to toe problem "a known issue with Vista"
    and (again) they lay the fix on Microsoft's door, suggesting that I
    await Vista's SP-1 for resolvement. Other statements from them
    indicated that their crack advanced tech group was hard at work on the
    fix...that was last September
    (07). Like others, it performed properly in XP....so it goes. I though
    sending e-mails to them four times a month would stir 'em into
    action...but...alas...
    it has not worked.
    I did sign up for auto 7310 "updates"...that url is:
    'Subscriber's choice'
    (http://h71036.www7.hp.com/hho/cache/3618-0-0-225-121.aspx)

    rgb401
     
    rgb401, Feb 24, 2008
    #5
  6. Keep sending the weekly mails to HP. I'm not sure they listen to their own
    developers though.

    I know some group at HP is working on a new signed / certified driver that
    contains the duplex orientation fix as well as any other fixes.

    In the meantime, one of the HP driver developers who work on the Microsoft
    Campus gave me the driver file for this issue

    send me mail directly

    alanmo
    microsoft.com

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Feb 25, 2008
    #6
  7. Alistair Doran [1009382]

    Nosey Guest

    Hi Allan,

    I am writing to you because I have seen a few posts from you on the above
    issue.

    I have been onsite at a customer with the duplex issue.
    In short here is a breakdown of the issue:

    After the initial installation of a print queue with a HP CLJ 9500 PCL 5c
    driver there has been no reported issues. But after a while the duplex
    printing suddenly stopped working.
    When printing duplex via Office2000 the duplex function is somehow disrupted
    affecting all programs in windows. Only recover is re-install of print queue.

    I cannot get my head around this, as re-installing the print queue at the
    end-users PC does not solve this...
    I hope you might be able to help me.

    Server OS: Windows Server 2003 SP2
    Client OS: Windows XP SP2 with Microsoft Office 2000 SP3

    Thanks,

    David Gelfer-Jørgensen
    Support Manager
    SafeCom a/s
    Tempovej 16
    DK-2750 Ballerup
    Denmark
    Support: +45 4436 0740
     
    Nosey, Apr 2, 2008
    #7
  8. Sorry HP only gave me the GPD files for inkjet devices.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Apr 3, 2008
    #8
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