HP Printer won't print, except for test page

Discussion in 'Windows Vista Mail' started by Mike, Jan 19, 2009.

  1. Mike

    Mike Guest

    I have an HP Photosmart 7550 that was working fine. Now for some reason, it
    prints nothing, except for the test pages. Those print immediately. I've
    tried to print email, Internet, Word documents, etc. No luck.

    I can see it go to the que and it says the job is printing, but then
    suddenly it goes blank. The printer isn't receiving anything.
     
    Mike, Jan 19, 2009
    #1
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  2. Mike

    t-4-2 Guest

    Just a wild guess. Maybe your computer does not recognize the printer ? Try
    uninstall/ re-install the printer.
    t-4-2
     
    t-4-2, Jan 19, 2009
    #2
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  3. Mike

    DL Guest

    How is this Q related to the Mail group?
    Contact HP support
     
    DL, Jan 20, 2009
    #3
  4. Mike

    Mike Guest

    This is the same printer I've had since I got the computer 18 months ago.
    It's been working up until now. I haven't uninstalled/reinstalled yet,
    thinking it might be something else.

    Because of Vista, HP requires a driver for the 5550 printer for the 7550.
    That's what I did when I got the computer. I've changed nothing, at least
    that I know of.
     
    Mike, Jan 20, 2009
    #4
  5. Mike

    Spikey Guest

    There is a driver on the HP site for vista for the 7550 not the 7550i
    though. Its worth while uninstalling, restart and reinstalling the driver
    software. Occasionally I've noticed a driver not funtioning after windows
    updates.
     
    Spikey, Jan 20, 2009
    #5
  6. Mike

    Mike Guest

    Mike, Jan 20, 2009
    #6
  7. Mike

    Spikey Guest

    Spikey, Jan 20, 2009
    #7
  8. Mike

    Mike Guest

    I don't understand your question regarding the que. I just emailed HP, so
    we'll se what happens with them.

    Regarding the que, I can see the file has been sent to the printer. It says
    it's printing, then suddenly disappears. and nothing happens.

    thanks
     
    Mike, Jan 20, 2009
    #8
  9. Mike

    Spikey Guest

    Sorry my bad, hadnt gone a page further in. Its still offering compatible
    drivers only.

    They haven't got vista drivers for my big A3 machine either luckily its
    still attached to an XP desktop.

    :eek:(
     
    Spikey, Jan 20, 2009
    #9
  10. Mike

    Mike Guest

    Just got a reply from HP that said it might be a USB cable problem, which
    occurs on occasion. I'll fiddle with it in the morning, I need to get up at
    4:45 to walk the dog.

    thanks
     
    Mike, Jan 20, 2009
    #10
  11. Mike

    Dave Guest

    He is asking why you posted your question in the Windows Mail group, and not
    in the proper group, like
    microsoft.public.windows.vista.hardware_devices
    or
    microsoft.public.windows.vista.print_fax_scan
    where you may find quicker/better help.
     
    Dave, Jan 20, 2009
    #11
  12. Mike

    Mike Guest

    Actually, I thought I had clicked that heading. I'll try it there. HP's
    ideas have so far failed.

    thanks
     
    Mike, Jan 21, 2009
    #12
  13. Mike

    justin666 Guest

    Have you made any progress on this as I also got the same printer
     
    justin666, Feb 18, 2009
    #13
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