HP printers require resintall of drivers from printserver in Vista

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Elementalism, Feb 27, 2008.

  1. Elementalism

    Elementalism Guest

    I have 3 users who share 3 different HP printers. We are running into an
    issue where the driver requires a reinstallation from our print server out of
    the blue. When this happens all 3 printers go offline(Waiting for driver
    update) and none of them can print to any of the printers. Once one of them
    goes through the process of installing the driver it gives an error msg about
    not being able to load the driver then works. Sometimes it will go for a
    month, other times it will go for a few days between procedures. I am at a
    loss.
     
    Elementalism, Feb 27, 2008
    #1
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  2. What OS is the print server running?

    Check the file dates in \system32\spool\drivers

    If anything is updated on the server, the clients machine will be out of
    sync with the server and go into the Update state.

    Here's some documentation on the security policy regarding silently updating
    the clients (XP behavior) and how to configure the policy for your need.

    Point and Print Security on Windows Vista

    http://www.microsoft.com/whdc/device/print/VistaPnPSec.mspx




    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Feb 27, 2008
    #2
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  3. Elementalism

    huwyngr Guest

    Look on the HP website for your Specific HP Printers and see if there is an
    update/fix for just this problem. There is one for some that sounds similar --
    that the printer keeps on unistalling itself.
     
    huwyngr, Feb 27, 2008
    #3
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