HPdeskjet 3820 printer drivers

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Donald, Jan 10, 2008.

  1. Donald

    Donald Guest

    I have been unable to get my old printer up and going, worked for three hours
    online with a HP tech, and tried about everything. Every time we made a
    change, and asked for a test page, the message came up that a test page was
    sent to the printer, but nothing printed.
     
    Donald, Jan 10, 2008
    #1
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  2. Donald

    huwyngr Guest

    Are you connected by parallel cable or USB? If USB direct into the PC's
    USB port or via a hub?

    1 - Are you using the alternate driver that HP refers to:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808478&lc=en&cc=
    us&dlc=en&product=75045&os=2093&lang=en

    Deskjet 3820 [use] Deskjet 970cse

    2 - Are there any documents listed in the Print Queue?

    3 - Have you gone through the troubleshooting procedure in this
    document:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00843712&lc=en&cc=
    us&dlc=en&product=75045&os=2093&lang=en

    HP All-in-One, Deskjet, and Photosmart Printers - Print Jobs are Stuck
    In the Print Queue in Windows Vista and Do Not Print with USB Printers

    4 - Have you downloaded and run the Printer Diagnostic Utility at:

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc
    =en&product=75045&lang=en

    HP Printing Diagnostic Utility 12-2007 1.0 - 621.89k

    5 - If all else fails try installing the XP Full Featured software:

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=
    en&product=75045&lang=en

    HP DeskJet Full Feature software/driver: For USB or parallel cable

    03-2003 7.1.0.0 - 20.73M
     
    huwyngr, Jan 10, 2008
    #2
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  3. Donald

    huwyngr Guest

    Just came across this:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=npd09152&lc=en&cc=u
    s&dlc=en&product=75045&rule=45150&lang=en

    HP Deskjet Printers - HPZSTATX.EXE Causes Print Job to Hang in Queue

    ISSUE:

    When a print job is sent to the printer, the job stays in the printer
    queue. The printer will fail to react and no error messages will
    appear. Besides, the system may lock up. This issue mainly affects the
    following HP Deskjet printers:

    HP Deskjet 3820 printer

    NOTE that as I read it you do not have to have another printer
    installed for this to happen with the printers in the table, only with
    the ones listed under the table so the remedy to try would seem to be
    to rename that file.

    So try the instructions under XP if you then find that file.

    BTW WHat version of VISTA are you using and what is the PC make and
    model?
     
    huwyngr, Jan 10, 2008
    #3
  4.  
    hp deskjet 3820, Oct 23, 2008
    #4
  5. Is there a question here?
     
    Cari \(MS-MVP\), Oct 24, 2008
    #5
  6. I resolved a printer communication problem by 1) Using a shorter length
    USB cable 2) By increasing the printer's USB speed. Hope it helps you.
     
    Naresh Mittal, Oct 26, 2008
    #6
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