HTC Touch Pro 2 not recognized by Vista (SP1/SP2), missing drivers

Discussion in 'Windows Vista Hardware' started by Tom, Jun 17, 2009.

  1. Tom

    Tom Guest

    Since previous week I have a smartphone HTC Touc Pro 2, previous I had a
    Nokia 6021 which connects via your bluetooth stack to my desktop. With this
    device I have no problems seen. Communication works perfect.

    Now there are problems when I want to connect the smartphone device to my PC
    via Bluetooth. Installing the drivers gives me an error. I have Windows Vista
    x86 SP2 installed. I do the setup on the PC, connecting the device via the
    Bluetooth wizard on Vista. The PC detects the smartphone, then I chose to
    generate a pass key. This succeeds. After this the installation of drivers
    are started on my PC. Only when he comes into the step 'Installing Bluetooth
    Peripheral Device', an error message is shown. He is missing some files.
    Please insert disk. He doesn't recognize my mobile phone which runs on
    Windows Mobile 6.1. (Also I have this issue to on my work laptop which is an
    HP 8710w)

    HTC points to the bluetooth manufacturer, while they points back to HTC or

    Everyone experience with this issuee or kind of?

    Thanks a lot.
    Tom, Jun 17, 2009
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  2. Tom

    nomore Guest

    As a delighted to be former Windows Mobile Smart Phone user ("smart" being
    an oxymoron like "Microsoft Knowledgebase" or "Military Intelligence") I can
    sympathize with your problem.
    You would like things to work like they are supposed to but they simply
    These phones do not even sync reliably with a cable , as in not randomly
    wiping out the Outlook address book every few synch attempts, so it is
    expecting too much that bluetooth will work.
    Many Windows phones are just lousy products. My last ever one, an ATT Tilt,
    was replaced three times within 6 months. Mercifully for future customers
    they no longer make this particular phone. Doubtless its innards are just
    being shoveled into a different case and being labeled as a "new" product.
    Perhaps that is what you are cursed with.
    If the phone cannot connect by Bluetooth to any device it may well be the
    phone. But you have to realize that many Bluetooth implementations vary
    from so-called standards and some devices simply cannot connect and there is
    nothing you can do about it.
    Use a cable to connect to your computer and be glad if it synchs at all and
    does not wipe out your data in the process.
    nomore, Jun 18, 2009
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  3. Tom

    Tae Song Guest

    Service Pack 2 expanded support for Bluetooth and it recognizes more
    Bluetooth functions than previously.

    Try downloading Broadcom's Bluetooth software. The installer will check to
    see if you are using Broadcom's Bluetooth chip before it begins download.

    Also, delete the old pair information and establish a new pair after the
    software is installed.
    Tae Song, Jun 18, 2009
  4. Tom

    Tom Guest

    Hi Tae,

    Thanks for your tip. My installation of Vista is set to Service Pack 2, but
    no luck.
    I have already found another solution, see the next link: post #6

    Here the steps that worked for me:
    1. Connect the Bluetooth Peripheral device

    2. Start the auto install. Leave the unrecognized device as-is

    3.Goto Device Manager. You'll see an Unknow Device named Bluetooth
    Peripheral Device. Double Click it to open its properties.

    4. Click "Reinstall Driver" on the first tab.

    5. Click "Browse My Computer for Driver Software" button.

    6. Click "Let Me Pick from a List of Device Drivers on my computer".

    7. Now the next page will show a list of drivers with Company Names in one
    list and Drivers in another. In the Company List choose Microsoft
    Corporation, not only Microsoft. Please confirm this twice that you dont
    choose Micorosoft but Micorosoft Corporation.

    8. Now in the drivers list there may be one or more drivers with the name
    "Windows Mobile-Based Device Support" with different driver versions. I cant
    tell you which will work for you, but start with the newest version. (For me
    devices version 6.1 worked)

    9. Click next. Ignore any warnings and keep pressing next and then Finish at
    last. If all goes well, the last screen will show the message that device
    driver is properly installed. If the last screen shows that device is not
    configured properly or The device could not start then repeat the above steps
    choosing a different driver version this time.

    Best regards,
    Tom, Jun 21, 2009
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