hungapp error

Discussion in 'Internet Explorer' started by nazneen, May 18, 2007.

  1. nazneen

    nazneen Guest

    when i open IE7 - the home page starts to load but is not completeley loaded
    and I need to use ctrl-alt-del to close application . the error report shows
    the hungapp error. any idea whatto do. i had the same problem 2 days ago -
    but that was when i was downlaoding files from attachments onmail. i removed
    the yahoo messenger that i recently downloaded and the problem was gone.
    please help.
     
    nazneen, May 18, 2007
    #1
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  2. nazneen

    Gistcheckin Guest

    Is your software up to date (windows updates)?

    See if this helps
    http://support.microsoft.com/kb/918165

    Have you tried starting without add-ons? Right click IE desktop icon and
    select start without add-ons. Does it still occur?
     
    Gistcheckin, May 18, 2007
    #2
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  3. nazneen

    nazneen Guest

    yes, i have auto update on. i cannot even go on to the add-ons. would it be
    useful totry windows malicious software removal tool (something i found
    during surfing)

    n
     
    nazneen, May 18, 2007
    #3
  4. nazneen

    Gistcheckin Guest

    No. You need to determine the hung application and deal with it. Possibly
    there's an update available, etc..... Exactly what is the Error ID # showing
    in Event Viewer? You say you're unable to go to the add-ons. Tools>Internet
    Options>Programs Tab>Manage Add-ons -

    Have you tried a Reset? Tools>Internet Options>Advanced Tab> Restore
    Advanced Settings
     
    Gistcheckin, May 18, 2007
    #4
  5. I know of two causes for the vast majority of such problems:
    1. Incompatible add-ons: What if you right click the IE icon on the desktop
    and choose Start Without Add-ons?
    Or go to Start | All Programs | Accessories | System Tools | Internet
    Explorer (No Add-ons).

    2. Malware already installed on the computer: Help with malware
    All MS-MVP Sites.
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/darnit.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm

    Unexplained computer behavior may be caused by deceptive software.
    http://support.microsoft.com/kb/827315

    So How Did I Get Infected Anyway?
    For quite a few people it's by installing Messenger Plus, whose ads for
    malware don't identify the malware as such and try to convince you that you
    owe it to the author. See also:
    http://www.wilderssecurity.com/showthread.php?t=27971
    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure
    of.
     
    Frank Saunders, MS-MVP OE/WM, May 18, 2007
    #5
  6. nazneen

    C.J. Allan Guest

    I’m also getting “hungapp” in the dialog box from MS when it shuts down IE 7.

    Is it possible it is caused by Windows Live OneCare?

    I recently re-built my hard drive from scratch (after a crash) and have tried to keep it clean, without any miscellaneous or added programs such as firewalls, spyware, or virus detection programs except for OneCare.

    I am using Win XP2 Home edition on a Dell Inspiron 8600, recently installed on a newly reformatted hard drive, exactly "as is" from MS, with no “tweaks” from me.

    The only “utilities” program I am running is Windows Live OneCare.

    I'm trying to test a new, as yet unreleased, website for a friend.

    The website being tested uses Flash, and it works beautifully on my computer using Firefox.

    But when I try it with Internet Explorer 7, it shuts down and offers to send an Error Report to Microsoft.

    I tried turning off “Add Ons” as described in this thread, but then the tested website wouldn’t load.

    Is that because the opening page uses Flash, and I had just turned off Flash?

    Is it possible to temporarily turn off OneCare? I couldn't find out how to do it.

    When IE 7 fails and shuts down, Microsoft's dialog box contains the following:

    "To see what data this error report contains, click here"
    (and the report displays)
    szAppName : iexplore.exe szAppVer : 7.0.6000.16441 szModName : hungapp
    szModVer : 0.0.0.0

    "To view technical information about the error report, click here"
    (displays)
    C:\DOCUME~1\CJ\LOCALS~1\Temp\WER5bc8.dir00\iexplore.exe.mdmp
    C:\DOCUME~1\CJ\LOCALS~1\Temp\WER5bc8.dir00\appcompat.txtoffset : 00000000

    After reading a suggestion on your forum to delete temporary files, I went to Options and deleted all Temporary Files, including passwords, cookies, and history.

    Then I tried the website I was testing again, but IE shut down again.

    The second time, the Microsoft dialog box displayed:

    "To see what data this error report contains, click here"

    AppName: iexplore.exe AppVer: 7.0.6000.16441 ModName: ntdll.dll
    ModVer: 5.1.2600.2180 Offset: 0003215b

    I tried a third time and got still another message:

    AppName: iexplore.exe AppVer: 7.0.6000.16441 ModName: mshtml.dll
    ModVer: 7.0.6000.16441 Offset: 000b18b6

    But, both the second and third time, when I clicked the following:
    "To view technical information about the error report, click here":

    It produced several pages, and wouldn’t allow me to “select” it to be copied and it was too much text for me to type out for this message.

    It also said: "this file will be sent:"

    bda8_appcompat.txt

    But when I went back to look for this file in TEMP, it was not there.

    Have you a suggestion as to where the problem may be?

    Thanks for any help,

    CJ Allan



    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    C.J. Allan, May 24, 2007
    #6
  7. Do a thorough check for malware, following all of the steps at one of these
    Web pages.
    Help with malware:
    All MS-MVP Sites.
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/darnit.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm

    Unexplained computer behavior may be caused by deceptive software.
    http://support.microsoft.com/kb/827315

    So How Did I Get Infected Anyway?
    For quite a few people it's by installing Messenger Plus, whose ads for
    malware don't identify the malware as such and try to convince you that you
    owe it to the author. See also:
    http://www.wilderssecurity.com/showthread.php?t=27971
    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure
    of.
     
    Frank Saunders, MS-MVP OE/WM, May 24, 2007
    #7
  8. nazneen

    Gistcheckin Guest

    Check to see if you're using the most current java platform as well as go
    into Tools>Internet Options
    Under browsing history click on Settings
    Click on View Objects
    Verify there are no Active X controls showing a yellow shield with black
    exclamation mark in center. Sun does not remove controls from previous
    installs.
    Right click and remove all of them and let the latest control version reload
    on re-boot.
    The above results in a hung app issue if not removed.
    http://www.java.com/en/download/help/testvm.xml
     
    Gistcheckin, May 24, 2007
    #8
  9. nazneen

    Raymond E Guest

    n
     
    Raymond E, Feb 23, 2011
    #9
  10. nazneen

    Raymond E Guest

    Raymond E, Feb 23, 2011
    #10
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