I am steaming Mad!!!

Discussion in 'Windows Vista Installation' started by andy_mw1393, Jul 29, 2007.

  1. andy_mw1393

    andy_mw1393 Guest

    I bought a Dell computer last November 2006. Windows XP installed - ready
    for Vista upgrade. I jumped thru all their hoops, payed for shipping, and
    recieved Vista upgrade cd. One major reason I bought a computer then was the
    "free"? upgrade. I had not tried to install it yet - Fear of a crash, XP
    good, don't have the time with work, a newborn, etc... I tried to install
    it this weekend because I had just backed up everything important after a
    virus that halted my internet connection for a week. Spent two hours getting
    computer back onkline & working - Dell tech tells me I should go ahead &
    upgrade to Vista. I ran the Upgrade assistant then loaded Vista Upgrade
    disk. Almost immediately it asks for the Product key. I enter the key, then
    told its invalid. Call Dell & was told I had to Run Upgrade to Vista by
    April - now he says the product key is useless, not able to register with
    Microsoft, and I will probably have to buy Vista if I want it now!!!! Hung
    up before I blew a gasket on the tech. Will never buy a Dell again. Can
    microsoft help? Or should I just buy a Mac next?
     
    andy_mw1393, Jul 29, 2007
    #1
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  2. You are not quite clear with your problem. Which version of
    Windows Vista upgrade did you receive and did you receive
    a Product Key for the that particular Vista version?

    --
    Carey Frisch
    Microsoft MVP
    Windows - Shell/User

    ---------------------------------------------------------------------------­-----

    :

    I bought a Dell computer last November 2006. Windows XP installed - ready
    for Vista upgrade. I jumped thru all their hoops, payed for shipping, and
    recieved Vista upgrade cd. One major reason I bought a computer then was the
    "free"? upgrade. I had not tried to install it yet - Fear of a crash, XP
    good, don't have the time with work, a newborn, etc... I tried to install
    it this weekend because I had just backed up everything important after a
    virus that halted my internet connection for a week. Spent two hours getting
    computer back onkline & working - Dell tech tells me I should go ahead &
    upgrade to Vista. I ran the Upgrade assistant then loaded Vista Upgrade
    disk. Almost immediately it asks for the Product key. I enter the key, then
    told its invalid. Call Dell & was told I had to Run Upgrade to Vista by
    April - now he says the product key is useless, not able to register with
    Microsoft, and I will probably have to buy Vista if I want it now!!!! Hung
    up before I blew a gasket on the tech. Will never buy a Dell again. Can
    microsoft help? Or should I just buy a Mac next?
     
    Carey Frisch [MVP], Jul 29, 2007
    #2
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  3. andy_mw1393

    JW Guest

    When I finally received my HP Express Upgrade in May I had absolutely no
    problem upgrading to Vista with the key supplied with the upgrade DVD. I
    did, however, make sure that I followed the instructions from HP that came
    with upgrade to the letter.
     
    JW, Jul 30, 2007
    #3
  4. "andy_mw1393" <>


    Reinstall XP on your computer and get back to business.
     
    David Morgan \(MAMS\), Jul 30, 2007
    #4
  5. "was told I had to Run Upgrade to Vista by April"
    Either a misunderstanding or a misinformed tech.
    Whatever the reason, you were given wrong information by the tech.
    Call back and you will probably get the correct answer as I doubt many
    will share that wrong information.

    Did you use the correct Product Key?
    Do not use the key affixed to the computer case as that is for Windows
    XP.
    Use the key affixed to the package for the upgrade DVD.

    Also make sure you type it correctly.
    O-0, B-8, S-5 and others look alike.
    Have someone else try, sometimes another set of eyes and fingers can
    get it right.
     
    Jupiter Jones [MVP], Jul 30, 2007
    #5
  6. andy_mw1393

    Neil Harley Guest

    Phone Dell and get to speak to someone else.
     
    Neil Harley, Jul 30, 2007
    #6
  7. andy_mw1393

    Roedy Green Guest

    Hung
    I would like to sue Microsoft and Acer for a similar fraud. See
    http://mindprod.com/jgloss/vista.html#LAWSUIT
    However, you are actually blessed. Vista is not ready for prime time.
    Stick to XP for now.
     
    Roedy Green, Jul 30, 2007
    #7
  8. "...refused to provided the promised DVD"
    who promised a DVD.
    Your complaint is with that person/organization.

    It is unlikely Acer made such a promise.
    If they did, was Acer contacted within appropriate timeframe?

    Microsoft gives several options to the OEMs a few not requiring any
    media be provided.
    Since the OEM makes the decision, Microsoft will not make such a
    promise.

    Some OEMs provide the media.
    Others have an option to purchase media similar as you suggest.
    While others have options to make the media which is recommended to do
    immediately on a new machine.
    Others may not have a media option but depend 100% on the hard drive
    hidden partition.
    Are you sure there is no way to make the media on that computer?
    Whatever option the OEM has selected they did so on behalf of their
    customers who should take that decision into account before
    purchasing.

    Perhaps, was it a store representative that was misunderstood or gave
    wrong information?

    As for the lawsuit, what has a lawyer said when contacted?
     
    Jupiter Jones [MVP], Jul 30, 2007
    #8
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