I can receive emails, but I can't send them.

Discussion in 'Windows Vista Mail' started by Nickabhock, Jul 6, 2007.

  1. Nickabhock

    Nickabhock Guest

    I have been on the phone with my ISP, the manufacturer of my laptop, and the
    Microsoft Support people. My ISP, RCN, said that all my info is correct. HP
    said they can't help me with my Pavillion. And Microsoft said that they're
    hearing the same problem with Windows Mail on Windows Vista. What am I going
    to do now? If anybody has any suggestions, they would be greatly
    appreciated. Thanks.
    Nickabhock, Jul 6, 2007
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  2. Nickabhock

    DommyBoy Guest

    I am having the same problem. I can download from ANY server, but absolutely
    NOTHING can be sent from Vista mail at all. I am beginning to wonder WHY
    anyone would ever write code for a program that has NO permissions
    whatsoever. I've been working on this for WEEKS and still nothing. Not even
    GMAIL will work with this junk, and I'm about to scrap the whole idea of it
    EVER working.
    DommyBoy, Jul 6, 2007
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  3. You start by describing your problem in detail, complete with a copy of
    any error message.

    Gary VanderMolen
    Gary VanderMolen, Jul 6, 2007
  4. Nickabhock

    Julian Guest

    Gmail works fine which suggests the fault lies with the user... ie. you.
    Julian, Jul 6, 2007
  5. Nickabhock

    Julian Guest

    Using Norton or McAfee Antivirus by any chance?
    Julian, Jul 6, 2007
  6. Sounds like you haven't asked the right people for help. :)
    I don't recall seeing posts from you asking for advice.
    If you want help, describe a problem in detail (one issue at a time),
    complete with a copy of any error message.

    Gary VanderMolen
    Gary VanderMolen, Jul 6, 2007
  7. Nickabhock

    Nickabhock Guest

    I'm using McCaffee Version 8.5i. Could that effect email? I don't know
    Thanks for your help. Nickabhock.
    Nickabhock, Jul 6, 2007
  8. Nickabhock

    Julian Guest

    "Gary VanderMolen" wrote
    He hasn't asked me either!
    Err... Oops!
    Julian, Jul 6, 2007
  9. Nickabhock

    Julian Guest

    "Nickabhock" wrote
    Indeed it can. In fact McAfee and Norton AV's are notorious,
    on this forum at least, for screwing up Windows Mail.

    Many peoples WM problems have evaporated like morning mist
    when replacing those Vista incompatible products with eg.
    Avast http://www.avast.com/eng/avast_4_home.html or
    AVG http://free.grisoft.com/doc/download-free-anti-virus/us/frt/0

    note. You may wonder why PC manufacturers (eg Dell) supply software
    that is incompatible with Vista and the answer is money.
    Dell are paid by software vendors to include their products
    on PC's supplied by Dell. The software suppliers exploit users
    inertia knowing well that most users won't change something
    if they can possibly avoid it and thus giving free trial versions
    often turn into paid subscriptions in due course.

    It is marketing related to... http://en.wikipedia.org/wiki/Loss_leader
    Julian, Jul 6, 2007
  10. Nickabhock

    Nickabhock Guest

    I knew I would forget something...the same error message appears whenever I
    press either "Send Receive All," or just "Send All" :

    Subject 'test', Account: 'pop.rcn.com', Server: 'smtp.rcn.com', Protocol:
    SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC15
    Thank you for your help. Nickabhock.
    Nickabhock, Jul 6, 2007
  11. Are you at home when you get that send failure?
    If so, are you running McAfee or Norton antivirus? They would need
    to be uninstalled because they are not compatible with Windows Mail.

    Gary VanderMolen
    Gary VanderMolen, Jul 6, 2007
  12. Nickabhock

    Nickabhock Guest

    Wow! As soon as I disabled McAfee, I could send emails again. You're a
    lifesaver. Thanks so much.
    Nickabhock, Jul 6, 2007
  13. Nickabhock

    Julian Guest

    Cool, but the experiences of this group
    indicates it it better uninstalled completely
    and replaced by one of the options below.

    Should you encounter further problems bear that in mind.
    Julian, Jul 6, 2007
  14. Nickabhock

    DommyBoy Guest

    Thank you GaryV!
    Yes, Asking the right people IS important of course. Yes I am running a
    30day "new purchase of laptop" subscription of Norton Internet Security.
    Tomorrow I will copy the exact wording of my error mssg. I REALLY appreciate
    the help from everyone!
    This actually is the 1st mention of the anti-virus prgrams I've herad, even
    from different tech support people. I signed up fpr GMail only this AM,
    because I'd heard that it WORKS with Vista-Mail:) Will get back later, and
    DommyBoy, Jul 7, 2007
  15. Nickabhock

    Peter Foldes Guest

    Why is everybody Hijacking other people posts. Makes it very confusing to the original poster with answers going all over the place. Sheees
    Peter Foldes, Jul 7, 2007

  16. SOCKET_CONNECT_ERROR Unable to open Windows Socket.

    Email scanning should be turned off in any anti-virus. Also exclude EML
    files from the scan. It provides no
    protection not provided by the regular resident protection.
    Besides that, McAfee and Norton are not compatible with Windows Mail and
    should be uninstalled.
    Frank Saunders, MS-MVP OE/WM, Jul 7, 2007
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