i can send mail but cannot recieve mails

Discussion in 'Windows Vista Mail' started by esat, Aug 14, 2009.

  1. esat

    esat Guest

    I cannot recieve mails with windows mail. I think i've done everything
    correctly and i can send mails. when i click on send/recieve button
    everyting seems normal, get no fault messages but i cannot recieve any mail.
    tryed it several times, still having same problem.

    anyone can help please?
     
    esat, Aug 14, 2009
    #1
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  2. esat

    jiow Guest

    I am having the same problem for the last 3 days - have tried everything I
    can think of - any ideas would really be apreciated.
     
    jiow, Aug 14, 2009
    #2
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  3. esat

    mac Guest

    What did you try?

    Who is your ISP?

    What is the part of your email address after the @ ONLY please.

    Do you get any error messages, if so copy and paste them to your reply.
     
    mac, Aug 14, 2009
    #3
  4. esat

    jiow Guest

    I have deleted the account and set it up again . Turned off my Kaspersky
    Anti Virus - but only whilst I tried to receive the mail once. I can send
    messages ok. have empied the deleted and junk mail folders. My ISP is
    Breathe.com and @breathe.com is the end of the address. Thank you
     
    jiow, Aug 14, 2009
    #4
  5. esat

    mac Guest

    OK, did you close and re-open WM between removing and rebuilding the
    account, if not try once more.

    Can you log in to the breathe.com website to check if you have any mail on
    the server waiting to be delivered.
    While there check the junk folder to see if server side filter settings are
    marking your mail as Spam?

    Have you contacted your ISP to enquire if they are having any problems?
     
    mac, Aug 14, 2009
    #5
  6. esat

    mac Guest

  7. esat

    mac Guest

    From http://support.breatheinternet.com/

    13th August 2009

    We apologise for the ongoing issues with email: additional
    servers went live on the 31st July and also at the beginning of this week
    and have ensured that a backlog of emails that had been queued could come
    through to mailboxes. Unfortunately there is still a delay and congestion
    which is causing various intermittent connection and download faults for
    email despite the addition of additional mailboxes to the server cluster.

    We hope to have this fully resolved as soon as possible
    and our technical staff are working towards this goal currently.
     
    mac, Aug 14, 2009
    #7
  8. esat

    jiow Guest

    Thank you so much! Just got in from work hence my absence. Did look on the
    breathe site but didn't see this vital piece of info. Hopefully it should
    sort itself out now and I won't waste any more time. Thank you again - an
    excellent service.
     
    jiow, Aug 14, 2009
    #8
  9. esat

    mac Guest

    Hi I hope for your sake that they get it sorted soon.

    By the way this is not a service, this is peer to peer support, users
    helping other users.

    Why not set yourself up with a free live mail, hotmail or gmail account, so
    that you always have access to email?

    Get back if you need help with the above.
     
    mac, Aug 14, 2009
    #9
  10. What happens when you send an email to yourself?

    Have you checked that account via webmail to verify there are
    messages waiting to be downloaded from the server?
    When you initiate a send/receive, does it appear to go through the
    motions of contacting the server? After a mail check, does it say
    "No new messages" in the status bar?
    Also, under Tools, Accounts, select that account, Properties, on the
    General tab make sure "Include this account..." is checked.
     
    Gary VanderMolen, Aug 14, 2009
    #10
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