I cannot send emails but I can receive them

Discussion in 'Windows Vista Mail' started by Plach, Nov 20, 2007.

  1. Plach

    Plach Guest

    I know this has come up in many previous subjects, however, none of the
    answers have helped my situation. I have two email accounts and I am using
    Windows Mail with Vista. I have been sending and receiving without a problem
    for months. Today, I cannot send emails. They sit in my outbox. I am
    receiving emails without a problem. The error message I get is "The
    connection to the server has failed. Subject 'Re: Any word?', Account:
    'amdeck.com', Server: 'amdeck.com', Protocol: SMTP, Port: 25, Secure(SSL):
    No, Socket Error: 10060, Error Number: 0x800CCC0E" I have contacted my ISP
    and they say the problem is on my windows side. It is not either of my email
    accounts. I have a blackberry and when I reply to emails using that, they go
    thru fine. The only answer that comes close to answering my question is that
    the problem is someone else's and just wait it out. Well, that doesn't
    really work for me. I am running a business and as you all know, email is a
    major part of any business. Plus, all of those posts pertaining to my
    problem are older. Can anyone help?????
     
    Plach, Nov 20, 2007
    #1
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  2. Plach

    Guest Guest

    Port 25 and SSL are seldom used together. You might try turning off SSL
    for this port.

    Click on Tools, then Options, then Send. If there's no check mark in the
    box before Send messages immediately, click on that box and then Apply.
    Click on OK.

    Does your connection to amdeck.com go through any other internet
    provider's equipment before it gets there? If so connections to port 25
    are likely to be blocked to cause trouble for spammers. You might
    ask amdeck.com if they listen to any other port for outgoing mail.
     
    Guest, Nov 20, 2007
    #2
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  3. Plach

    Plach Guest

    Thanks for the response, but it is already checked. Also, the problem is not
     
    Plach, Nov 20, 2007
    #3
  4. Plach

    Guest Guest

    This fix often works for mail stuck in the Outbox and should be downloaded
    and installed with Windows Mail not running:

    http://support.microsoft.com/default.aspx/kb/941090

    Although it's labelled as for mail stuck in the Outbox, it also works in
    other
    folders. If you don't know whether to use the 32-bit version or the 64-bit
    version, try the 32-bit version first. Many common antivirus programs,
    such as most of those from Norton or McAfee, tend to cause various
    problems in Windows Mail, so if you have one of those programs,
    remember where to find the fix since you are likely to need it again,
    although not immediately.
     
    Guest, Nov 20, 2007
    #4
  5. The error message indicates that SSL is not being used.
     
    Gary VanderMolen, Nov 20, 2007
    #5
  6. As you say, the problem is not on the amdeck.com side.
    The problem is that many Internet connection providers, as an
    anti-spamming measure, do not permit use of external (non-owned)
    SMTP servers. This is known as a port 25 block, see
    http://www.postcastserver.com/help/Port_25_Blocking.aspx

    One workaround is to always use the SMTP server belonging
    to the connection you are using at that moment (i.e., Verizon,
    Comcast).
     
    Gary VanderMolen, Nov 20, 2007
    #6
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