I Can't delete some messagese in delete folder

Discussion in 'Windows Vista Mail' started by dkulow, Mar 7, 2008.

  1. dkulow

    dkulow Guest

    I get a message that an unknown error has occured. when I try to delete
    permanently some messages, especially those with attached files. This also
    applies to some messages without large attached files....seems to be no
    consistant pattern. Have run full system check with norton--did not help.
    HELP someone--I am NOT a geek, just an old curmudgeon trying to use the
    dkulow, Mar 7, 2008
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  2. Your problem statement was very revealing. Norton is the culprit.
    Windows Mail is not compatible with most
    McAfee and Norton security programs. Those will need to be
    uninstalled, NOT just disabled.

    After uninstalling your non-compatible antivirus, download
    and install a more compatible antivirus like:
    AVG free edition:
    Avast free edition:

    With either of those, during the install phase you must select custom
    install, and then deselect the email scanning option.
    Gary VanderMolen, Mar 7, 2008
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  3. dkulow

    Brink Guest

    Hi dkulow,

    This will help show you how to fix the stuck undeletable email message
    problem in Windows Mail.

    Installing the KB941090 update will just fix the problem for now. You
    must stop the cause to prevent it from happening again. Read the section
    titled "FIRST" in this tutorial about antivirus and anti-spyware/adware
    programs to help prevent this from happening again, then install the
    KB941090 Microsoft Update in the section titled "SECOND" to fix and be
    able to delete the stuck message from the problem folder.

    'Windows Mail problems'



    *There are no dumb questions, just the people that do not ask them.*
    '*Vista x64 Forums*'
    *Please post feedback to help others.*
    Brink, Mar 7, 2008
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