I can't install critical updates

Discussion in 'Windows Update' started by Maslow, Oct 30, 2008.

  1. The code MasterBlaster posted is contained in the AU Reset tool.
    Maslow, please post the WinHTTP_.log.txt, Fileversions.txt,
    CheckSUR.log, and _progress.log.

    Q. When you attempted to install the WUA did you reboot afterwards ?


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Nov 4, 2008
    #21
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  2. Maslow

    Maslow Guest

    I finally suceed to install WUA because I found another WUA file on
    Microsoft site which has exactly the same version (6.2.29.0) but with a
    slightly different size (6079 vs 6071 Ko). Yes I reboot my computer but it
    didn't still work.

    Here then contents of the files you've asked (CAUTION : very long)

    1) Fileversions.txt :
    Microsoft Windows [version 6.0.6001]
    Personal Service Pack 1 (Build 6001)

    Windows Update Agent (AU Client) File Versions:
    ------------------------------------------------------------------------------
    --a-- W32i DLL ENU 7.2.6001.784 shp 1,811,656 07-19-2008 wuaueng.dll
    --a-- W32i DLL ENU 7.2.6001.784 shp 563,912 07-19-2008 wuapi.dll
    --a-- W32i APP - 7.2.6001.784 shp 53,448 07-19-2008 wuauclt.exe
    --a-- W32i DLL - 7.2.6001.784 shp 45,768 07-19-2008 wups2.dll
    --a-- W32i DLL - 7.2.6001.784 shp 36,552 07-19-2008 wups.dll

    MSXML File Versions:
    ------------------------------------------------------------------------------
    --a-- W32i DLL - 8.100.1043.0 shp 1,190,400 01-19-2008 msxml3.dll
    --a-- W32i DLL ENU 8.20.8730.1 shp 2,048 11-02-2006 msxml3r.dll

    BITS / WinHTTP File Versions:
    ------------------------------------------------------------------------------
    --a-- W32i DLL ENU 7.0.6000.16386 shp 10,752 11-02-2006 bitsprx2.dll
    --a-- W32i DLL ENU 7.0.6000.16386 shp 9,728 11-02-2006 bitsprx3.dll
    --a-- W32i DLL ENU 7.0.6001.18000 shp 758,272 01-19-2008 qmgr.dll
    --a-- W32i DLL ENU 7.0.6000.16386 shp 20,480 11-02-2006 qmgrprxy.dll
    --a-- W32i DRV ENU 6.0.6001.18000 shp 401,408 01-19-2008 http.sys
    --a-- W32i DLL ENU 6.0.6001.18000 shp 376,832 01-19-2008 winhttp.dll

    Windows Installer (MSI) File Versions:
    ------------------------------------------------------------------------------
    --a-- W32i DLL ENU 4.0.6001.18000 shp 2,085,888 01-19-2008 msi.dll
    --a-- W32i APP ENU 4.0.6001.18000 shp 71,680 01-19-2008 msiexec.exe
    --a-- W32i DLL ENU 4.0.6001.18000 shp 332,288 01-19-2008 msihnd.dll
    --a-- W32i DLL ENU 4.0.6000.16386 shp 2,560 11-02-2006 msimsg.dll
    --a-- W32i DLL ENU 4.0.6001.18000 shp 19,456 01-19-2008 msisip.dll

    Windows Jet and Server Database files (Jet and esent) File Versions:
    ------------------------------------------------------------------------------
    --a-- W32i DLL ENU 6.0.6001.18000 shp 1,452,544 01-19-2008 esent.dll
    --a-- W32i DLL - 4.0.9704.0 shp 1,589,248 01-19-2008 msjet40.dll

    2) WinHTTP_.log.txt
    Proxycfg settings WORKED. Note - If you are getting 0x8024402C when
    performing WU/MU scan, then see http://support.microsoft.com/?id=900936

    Microsoft (R) WinHTTP Default Proxy Configuration Tool
    Copyright (c) Microsoft Corporation. All rights reserved.
    Current WinHTTP proxy settings under:
    HKEY_LOCAL_MACHINE\
    SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\
    WinHttpSettings :
    Direct access (no proxy server).

    3) CheckSUR.log
    Checking System Update Readiness.
    Version 6.0.6001.22275
    2008-10-31 17:32
    Checking Deployment Packages
    Checking Package Manifests and catalogs.
    Checking package watchlist.
    Checking component watchlist.
    Checking packages.
    Checking component store

    4) _progress.log
    ---AU Check Tool v78a ---
    03/11/2008 18:12:18,65

    ---Vista SP1 or Server 2008 Detected---
    ---Stopping the Automatic Updates Service---
    Le service Windows Update s'arr^te.
    Le service Windows Update a ,t, arr^t,.

    03/11/2008 18:12:21,38 : SC.EXE: Gathering Security Descriptor info for
    Wuauserv, BITS, Windows Installer, and TS
    03/11/2008 18:12:21,58 : Saved: Descriptors.txt

    --logging jobs in the the BITS queue to bitsqueue.txt---

    ---Clearing out the BITS queue---

    BITSADMIN version 2.0 [ 6.6.2600.2180 ]
    BITS administration utility.
    (C) Copyright 2000-2004 Microsoft Corp.

    0 out of 0 jobs canceled.

    ---Stopping the Background Intelligent Transfer Service---
    Le service Service de transfert intelligent en arriSre-plan s'arr^te.
    Le service Service de transfert intelligent en arriSre-plan a ,t, arr^t,.

    ---Removing any pending file rename or RebootRequired registry keys---
    ---Removing any old UserAgent registry keys (per SOX080306700036)---
    ---Registering Dependent DLLs for Windows Update Agent
    ---If registration of any component fails, run SFC /scannow OR Reinstall
    most recent OS service pack---
    ---Done Registering Dependent DLLs---
    ---Cleaning up the Software Distribution download folder---

    ---Cleaning up BITS state files---
    Fichier supprim, - C:\ProgramData\Application
    Data\Microsoft\Network\Downloader\qmgr0.dat
    Fichier supprim, - C:\ProgramData\Application
    Data\Microsoft\Network\Downloader\qmgr1.dat

    Determining Version (Vista, Vista SP1, or 2008)
    Vista specific section

    ---Verifying the Network Service Account has Read permissions to the system
    root---
    0 fichiers correctement trait,sÿ; ,chec du traitement de 1 fichiers

    03/11/2008 18:12:34,75 : ---Dumping Policy settings---

    03/11/2008 18:12:43,98 : ---Running CheckSUR---
    03/11/2008 18:12:44,00 : ---CheckSUR Scan Finished---

    End of OS specific section
    ---Checking for the FilesNotToBackup and RPC Registry Keys---
    ---Check for the Domain Registry key--
    --verify the SusServerVersion is not present--
    ---Restarting the Automatic Updates Service---
    Le service Windows Update d,marre.
    Le service Windows Update a d,marr,.

    ---Restarting the Background Intelligent Transfer Service---
    Le service Service de transfert intelligent en arriSre-plan d,marre.
    Le service Service de transfert intelligent en arriSre-plan a d,marr,.
    -
    ---Enumerating files used by BITS---
    Le volume dans le lecteur C s'appelle ACER
    Le num,ro de s,rie du volume est 6C02-753E

    R,pertoire de C:\Windows\system32

    19/01/2008 08:33 192ÿ000 bitsadmin.exe
    19/01/2008 08:33 31ÿ744 bitsigd.dll
    02/11/2006 10:46 17ÿ920 bitsperf.dll
    02/11/2006 10:46 10ÿ752 bitsprx2.dll
    02/11/2006 10:46 9ÿ728 bitsprx3.dll
    02/11/2006 10:46 9ÿ216 bitsprx4.dll
    02/11/2006 10:46 17ÿ920 bitsprx5.dll
    7 fichier(s) 289ÿ280 octets
    0 R,p(s) 46ÿ662ÿ766ÿ592 octets libres
    Le volume dans le lecteur C s'appelle ACER
    Le num,ro de s,rie du volume est 6C02-753E

    R,pertoire de C:\Windows\system32

    19/01/2008 08:36 758ÿ272 qmgr.dll
    02/11/2006 10:46 20ÿ480 qmgrprxy.dll
    2 fichier(s) 778ÿ752 octets
    0 R,p(s) 46ÿ662ÿ864ÿ896 octets libres
    Le volume dans le lecteur C s'appelle ACER
    Le num,ro de s,rie du volume est 6C02-753E

    R,pertoire de C:\Windows\system32

    19/01/2008 08:36 376ÿ832 winhttp.dll
    1 fichier(s) 376ÿ832 octets
    0 R,p(s) 46ÿ662ÿ914ÿ048 octets libres
    Le volume dans le lecteur C s'appelle ACER
    Le num,ro de s,rie du volume est 6C02-753E

    R,pertoire de C:\Windows\system32

    ---Verifying permissions on windir\registration directory based on
    KB909444---

    ---Getting data logs and writing to C:\aulogs\data
    ---Testing creation of XML objects---
    03/11/2008 18:14:10,53 : FILEVER.EXE: Gathering AU Related File Version
    Information
    03/11/2008 18:14:11,76 : Saved: Fileversions.txt file
    03/11/2008 18:14:57,16 Completed


     
    Maslow, Nov 4, 2008
    #22
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  3. [@BroMow: Is v7.2.6001.788 available yet?]
    <SNIP>
     
    PA Bear [MS MVP], Nov 4, 2008
    #23
  4. Yup, it's now live from the MS Download Center via the links here:
    http://support.microsoft.com/kb/949104
     
    MowGreen [MVP], Nov 4, 2008
    #24
  5. I don't know which version you are referring to or from where you
    downloaded it from. The latest Version is 7.2.6001.788.
    It can be downloaded from the links here:
    http://support.microsoft.com/kb/949104

    Be sure to obtain the correct version for Windows x86 [32-bit].
    Save the download, close all open programs and browsers.
    *Right* click windowsupdateagent30-x86.exe and choose 'Run as
    administrator'.

    IF you get a message that the WUA is already installed then you'll need
    to add this command /wuforce.
    Depending upon where you saved the WUA to, the command from the Run line
    will appear as

    <path>\windowsupdateagent30-x86.exe /wuforce
    [<path> being the location of where the WUA was saved to]

    So, once the download completes click Start > Run > then click the
    Browse button and locate windowsupdateagent30-x86.exe.
    Put a space after the above and then add /wuforce.
    Click OK or press Enter.
    Restart the system afterwards.

    Since you went ahead and installed an unknown version of the WUA, the
    log files you posted are no longer relevant as they are from a few days
    ago and any information in them is related to the previous WUA, v.
    7.2.6001.784.

    IF installing the latest version of the WUA does not resolve the error
    message then suggest you give sfc /scannow a shot:
    http://support.microsoft.com/kb/936212

    Click the Change link next to United States if the page does not show in
    French.

    NOTE: Do NOT use the AU Reset tool again as it's still pointing to the
    previous v. of the WUA.


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Nov 4, 2008
    #25
  6. THX
     
    PA Bear [MS MVP], Nov 5, 2008
    #26
  7. Maslow

    Maslow Guest

    I think I have 7.2.6001.784 version because I only installed WUA after I
    installed AU_CHECK_v.78. Now, how can I verify that I have the good version
    ?

     
    Maslow, Nov 5, 2008
    #27
  8. Check the Version of wups or wups2.dll located in WINDOWS\System 32.
    Locate the file, right click them and choose Properties, then click
    the Version tab. How to show hidden files, folders, and system files -
    http://www.bleepingcomputer.com/tutorials/tutorial62.html#vista

    I'm not sure that AU Reset has been updated to point to the latest
    version of the WUA. Will ask the author about that, Maslow.

    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Nov 7, 2008
    #28
  9. Maslow

    Maslow Guest

    Both files (wups and wups2.dll) have 7.2.6001.784 version.
    Did my installation not function well ? Yet I did download WUA from this
    link http://support.microsoft.com/kb/949104, and chose the ones for x86
    computer (in fact I have a x64 computer, but with x32 Windows)
    As information, I found 80 cases of 7.2.6001.784 (and 26 of 7.2.6001.788) on
    my hard disk. It's strange no ?

    PS : I don't know if it is related to this problem, but Vista Security
    Center don't recognize anymore my antivirus (Antivir updated).



     
    Maslow, Nov 8, 2008
    #29
  10. PS : I don't know if it is related to this problem, but Vista Security
    Not good.
     
    PA Bear [MS MVP], Nov 8, 2008
    #30
  11. Maslow

    Maslow Guest

    I resolved error message problem from Vista Security Center by uninstalling
    and reinstalling Antivir. But I think this problem may come back.

    Another question : How it comes I can't either manage to install manually
    failing updates (msu files)?

     
    Maslow, Nov 9, 2008
    #31
  12. The machine is still infected.

    There's a very strong possibility that you have a Vundo infection, which is
    usually accompanied by ZLOB and/or SDBot infections, all of which are
    protected by a rootkit.

    Run a thorough check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
    conjuction with some other utilities). HijackThis will NOT fix anything on
    its own, but it will help you to both identify and remove any
    hijackware/spyware with assistance from an expert. **Post your log to
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    ==========================================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Nov 9, 2008
    #32
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