I have a problem with Vista - Windows Explorer keeps crashing

Discussion in 'Windows Vista Performance' started by Michael, Feb 28, 2007.

  1. Michael

    Michael Guest

    I have a problem with Vista, Windows Explorer regularly keeps crashing.

    Each time it says it will look for a 'fix' online, then doesn't even advise
    me that one isn't available. Windows Explorer crashes every 15 minutes, i
    doubt whether Microsoft will release a fix that quickly, maybe it should be
    intelligent enough to 'not' check online when it is the 30th time it has
    crashed in a matter of hours.

    I have a freshly installed version of Vista, with only a few apps loaded
    (seamonkey, real player, zip genius, office 2007). This problem however; has
    been with me since my first use and at first I thought it was due to the OS
    downloading updates / not having been rebooted.

    When I am using Windows Explorer I get maybe 2 minutes of use before it

    There is absolutely no help in the Microsoft Vista Knowledge base.

    I have a brand new high spec dell laptop, more than powerful enough to run
    vista. I am running vista under 'classic mode' so do not make use of the
    graphically intensive Aero functionality. Vista is the only OS on the laptop
    (and I have re-installed Vista to try to fix, to no avail). From my point of
    view there
    is NO reason why Vista should be crashing so regularly, other than bugs in
    the OS.

    From what I can see a lot of people are experiencing this problem with
    Windows Explorer (there are a whole heap of requests for help online).

    The WOW hasn't started now. More like the WHY was this OS released without
    due Quality Assurance. Where is the support functionality? Where is the help
    from Windows Engineers? We are only in the first couple of weeks of release
    and problems that were around during RC1 are still hanging around in the
    consumer release?

    Can somebody from Microsoft please treat this complaint as a matter of
    urgency, here is a link to somebody else with the same problem.


    It should be noted in the above example that by Microsoft not having a
    solution to this problem, other people are suggesting downloading 'anti'
    spyware (probably loaded with spyware) to a 'very' insecure newborn OS.

    OPPORTUNITY TO PROPERLY TEST THIS OS (Unfortunately it looks like I am now an
    unpaid tester for Microsoft, along with everybody else who has bought a new
    computer recently)

    I have to add that I have not seen any advantage of having Vista over Xp so

    This post is a suggestion for Microsoft, and Microsoft responds to the
    suggestions with the most votes. To vote for this suggestion, click the "I
    Agree" button in the message pane. If you do not see the button, follow this
    link to open the suggestion in the Microsoft Web-based Newsreader and then
    click "I Agree" in the message pane.

    Michael, Feb 28, 2007
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  2. Michael

    Max Guest

    If I had a "brand new high spec dell laptop" that was crashing every 15
    minutes or less, I doubt I would be blaming the operating system.
    Max, Feb 28, 2007
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  3. Michael

    Michael Guest

    The laptop is not crashing, the laptop works fine.

    Vista in general, works fine.

    The crashes only occur when Windows Explorer is open. And then the error is
    localised to Windows Explorer. Just what do you suggest is causing the crash
    from a hardware perspective?

    If it was a hardware problem then Dell would have had complaints from others
    who have the same model laptop running XP or Linux.

    Please do not leave pointless messages.
    Michael, Feb 28, 2007
  4. Michael

    Missoula Guest

    There are lots and lots of similar reports, including mine. My taskbar
    started flashing and became useless after about an hour or so of operation,
    and usually upon coming back from the screen saver. I thought my Dell 610 may
    be too slow, so I bought a Dell 620 with an upgraded graphics card. It still
    happens. But, I've discovered that it does NOT happen when the laptop is
    undocked. That lead me to think it was the flat screen, so I replaced that
    also, and got the latest drivers. It still happens. So far I've not seen any
    solution posted to this huge problem.
    Missoula, Mar 1, 2007
  5. I do have the same problem. Another employee that works with me has Business
    version of Vista and its more stable than my Ultimate version. I must of got
    the Ultimate package - (included all the extra bugs). But i have not heard
    one solution to a fix or any help to figuring out a time line of a fix.
    Microsoft needs to step in and give a direct answer.

    Colediablosport, Mar 2, 2007
  6. Michael

    rox Guest

    I too have recently bought a toshiba laptop with vista installed. My system
    has crashed 3 times, rebooted in safe mode, had 390 error messages, some
    critical, some warnings...but with no solutions available. I am quite
    frustrated because this system was a big investment for me.
    rox, Mar 2, 2007
  7. Michael

    Lang Murphy Guest

    I've run Vista Ultimate with Office 2007 on Dell D620's and D820's. No
    problems. On which Dell model are you running Vista? Have you tested RAM?
    Chkdsk'd HD's?

    I've been running Vista for about a year now... through Beta and RC's and
    now RTM and I've never experienced what you describe. Many Vista issues can
    be traced back to crappy device drivers. HW issues will impact the OS, too.
    If part of explorer.exe is sitting on a bad sector on your hd, well...

    Sorry, but I don't think your problem is OS related. My SWAG would be either
    device driver, or hw issue.

    Lang Murphy, Mar 13, 2007
  8. Michael

    eric Guest

    I have the same problem, reinstalled Vista Business 3 times. No
    hardware problmes, this machine ran XP for a year smooth as silk. This
    is definitely a Vista bug, I also have unforgivable amounts of errors
    and warnings within the event viewer.
    I am not formatting again since it does no good. I am going to wait
    for some more updates and hopefully MS is paying attention to
    eric, Mar 21, 2007
  9. Michael

    UnluckyMike Guest

    ZipGenius is the culprit to your Vista crash. I was experiencing the
    same problem, took a little while to put it together. I noticed when
    ever I moused over zip files, or when there was zip file in a folder I
    was working in Vista would crash. Apparently ZipGenius 7 is in early
    alpha stages and will address Vista issues. Until then, it's XP Pro for
    UnluckyMike, Mar 29, 2007
  10. Michael

    ZipGenius Guest

    UnluckyMike ha scritto:
    ZipGenius seems to be working fine under Vista x32, while
    in Vista x64 it has no shell context menu (public ad: I am searching
    for experienced developers that could send to me some sample code for
    64 bit shell extensions).
    Yes, ZG 7 is in early alpha stage but it is growing very fast: (I
    hope) it will address all Vista issues and it will be faster, easier
    on resources and more modular than today's ZG 6.


    Matteo Riso
    ZipGenius, Apr 5, 2007
  11. Michael and others,

    I'm having the same problem, I also figured out that explorer chrashes as
    soon as it sees a zipgenius file (where it worked great on XP) so I tried
    other zip programs after uninstalling zipgenius: winzip (o, yeah, thise
    reminders to buy it, #@%!!) does not result in crashes but tells me that I do
    NOT have the rights to open my zipfiles..??! As does 7zip.... I uninstalled
    them all again, made sure I had the newest version of zipgenius and was back
    where I started: crashes of explorer!
    Working around explorer, just opening zipgenius and scrolling through there,
    works for some zip files but for others the program just disapears, which is
    about the same as an explorer crash (don't tell me that zipgenius uses
    explorer to find other zip files - Max might come up with such a brilliant
    remark - the fact is that it doesn't work and that is a pest!)
    My PC is not a Dell but a Compaq SR 2089NL, fully Vista compatible (what
    would that mean?), bought with XP and later updated when the promised Vista
    arrived by mail, next Office 2007 and CorelDraw X3 are my main programs. So
    as far I can see, I invested in lots of new stuff - yet I am ever so
    dissatisfied with the results... I would only encourage people I dislike to
    make the switch to Vista.... Know what I'm saying?
    I sincerely hope that there is someone still listening and that this bug may
    be fixable.
    [email protected], May 9, 2007
  12. Michael

    Mark Bourne Guest

    I don't have this problem with WinZip. Maybe ZipGenius has done
    something strange with the files. Did you need to run it as
    Administrator - that might explain the different permissions? Maybe try
    creating a few new zip files with WinZip and see if it can open them.
    I'm using Vista with almost no problems. I certainly wouldn't advise
    people to upgrade just for the sake of - there's no point unless there's
    some features they really want / need. The only reason I have Vista is
    that I needed a new computer anyway.
    Did you notice that the post you replied to is from one of the ZipGenius
    developers, who would be precisely one of the people in a position to
    fix the issue? He said "ZG 7 is in early alpha stage... (I hope) it will
    address all Vista issues...". So you the problem will probably be fixed
    in that version. The fact it is in "early alpha stage" means that it
    probably currently contains a lot of bugs at the moment, which need
    fixing before it can be released even as a beta version.

    For info:

    Alpha testing is testing of very early releases. A lot of possibly
    severe problems are expected. This usually only involves developers /

    Beta testing is when the software should be mostly usable (no frequent
    crashes etc), but may still be buggy. This tends to be released to the
    public (possibly only to those who specifically sign up for beta
    versions) so that it can be tested in real-life use, and with a wider
    variety of other software on the system, which is not always possible
    with alpha testing.

    There may then be several "release candidates" (RCs) for further testing
    before the final release.
    Mark Bourne, May 9, 2007
  13. Thanks Mark,
    I did indeed notice that the post I replied to is from one of the ZipGenius
    developers, in hope so that they read it as well.
    The version of zipgenius I use is not the alpha one but the ZipGenius version mentioned by Matteo Riso - and prooving him wrong.......
    I constantly work in administrator mode, having got too tired of all hassle
    as a low priveledged user, being the sole person to work on this desktop.
    Maybe zipgenius did do something peculiar with the files which is not
    compatible with winzip.
    Maybe they should work on that as well.
    Maybe Matteo could help me (us) out with that one....
    [email protected]
    [email protected], May 9, 2007
  14. Michael

    ZipGenius Guest

    [email protected] ha scritto:
    OK, I found the problem.
    The zgtips.dll (a shell extension) is the cause of Windows Explorer
    I am releasing a modedd setup file for ZG which doesn't
    register that shell extension if the target OS is Vista.
    For everybody: click Start and type "CMD" in the Search field in the
    Start Menu, then press SHIFT+ENTER to run a shell window in
    administrator mode. Then type the following command:

    regsvr32 "C:\Program Files\ZipGenius 6\zgtips.dll" /U

    This command will unregister the shell extension and Windows Explorer
    should not crash anymore.

    I am already seeking for a solution that makes that shell extension

    Matteo Riso
    ZipGenius, May 9, 2007
  15. Thank you Matteo,
    I did what you said and indeed no chrash followed. BUT:
    a new window tells me: faillure in compressed files.
    Cannot open the file.
    access to the compressed map c:\users\compaq_administrator\Documents\(etc.)
    is refused.
    That still isn't what we expect from it, is it?
    Thank goodness for backups, I'm not worried yet, it's just time consuming...

    [email protected]
    [email protected], May 9, 2007
  16. Michael

    edsager Guest


    I originally installed Zip Genius 6 Suite Edition and experienced the
    crashing you described. I uninstalled it and ran CCleaner and then re-booted
    and installed Zip Genius 6 Standard Edition. When Zip Genius was installing
    and asked if I wanted all Zip files to be associated with Zip Genius, I chose
    to NOT have this. I also used ShellExView and disabled several of the shell

    After I did that, I have had no problems with Exporer crashing.

    Good luck,
    edsager, May 10, 2007
  17. Michael

    ZipGenius Guest

    Ok, I found a bug that pops up only under Vista x32.
    I am rebuilding the zgtips.dll from scratch and I will release a patch.
    ZipGenius, May 11, 2007
  18. Michael

    ZipGenius Guest

    ZipGenius ha scritto:

    Ok, I have released the updated version of ZipGenius (v.
    You can get the new release and the update pack at http://downloads.zipgenius.it


    Matteo Riso
    ZipGenius, May 19, 2007
  19. Michael

    Gibbsy11 Guest

    I have an issue with Windows Explorer.

    After booting my PC, if i right click on the desktop i get a message
    box saying, "Windows Explorer has stopped working". I looks for
    solutions and then restarts. This however does not fix the problem, as
    when i right click again it will just display the same messagers. after
    a lengthy call to Microsoft they told me they could or would not help me
    as i was running an OEM version of Vista and i did not have a registered
    builders number with Microsoft. Does anyone know how to fix this
    problem? Any help greatfuly received!!

    Gibbsy11, Nov 23, 2007
  20. Michael

    Jack Mehoff Guest

    First, remove Vista.

    Second, load Windows XP.
    Jack Mehoff, Nov 24, 2007
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