I NEED MAJOR HELP

Discussion in 'Windows Update' started by Andrewdude01, Mar 13, 2009.

  1. Andrewdude01

    Andrewdude01 Guest

    i formatted my vista home premium laptop when upgrading to vista ultimate and
    now my windows defender and windows update is not working. My anti-virus and
    everything else are ok. Each time i try to search for an update i get error
    code 80244019 and windows update said it has never been updated before, i'm
    frustrated i really need some help pleaaaase!
     
    Andrewdude01, Mar 13, 2009
    #1
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  2. Andrewdude01

    Engel Guest

    Engel, Mar 13, 2009
    #2
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  3. Andrewdude01

    Engel Guest

    Suggest you scan the system for the pÑesence of Vundo (aka Virtumonde).

    It seems possible that your Windows installation has been deliberately
    damaged by a trojan (Vundo, along any uninvited guests. (SDBot and ZLOB, all
    protected by a rootkit.)) so as to prevent you updating your system or
    removing the trojan.

    If the Windows Malicious Software Tool is not installed nor scanned the
    system recently, then suggest you first utilize it and see if it detects and
    removes Vundo.

    Windows Malicious SoftwaÑe Tool
    <http://www.microsoft.com/downloads/...e0-e72d-4f54-9ab3-75b8eb148356&displaylang=en>
    Download to the desktop, close any open page, and run.
    -=-

    Tools that can fix the pÑoblem would be:
    -SUPERAntiSpyware (SAS)
    -Malwarebytes Anti-Malware (MBAM)
    -Windows Live OneCare (WLOC) online scan
    -Windows Malicious Software Tool (WMRT)
    -WindowsDefender (WD)
    -=-

    A very good antimalwaÑe app is SUPERAntiSpyware.
    There is a free version (on demand scanning only), the paid for version
    includes active monitoring, similar to Windows defender:
    <http://www.superantispyware.com/>
    Reboot
    -=-

    Try Ñunning Malwarebytes Anti-Malware... download, update, and perform a
    full system scan:
    <http://www.malwarebytes.org/roguenet.php?id=401>
    Reboot
    -=-

    Windows Live OneCaÑe online scan
    <http://onecare.live.com/site/en-us/tryscanner.htm>
    Look for Protection, the broom Clean up, also Tune Up..
    -=-

    Windows DefendeÑ
    Consider going to the secuÑity portal

    <http://www.microsoft.com/security/portal/>

    and downloading the 32-bit definitions for Windows Defender to the desktop,
    then double-click them to apply.


    Have you done any scans within safe mode ?

    RestaÑt in safe mode and scan with both updated WD, your Antivirus, (MBAM),
    (SAS), (WMRT) and (WLOC)
    -=-

    Unexplained computer behavior may be caused by deceptive softwaÑe
    <http://support.microsoft.com/kb/827315>
    -=-

    or

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
    -=-


    I hope this post is helpful.


    Let us know how it woÑks ºut.

    Ǝиçεl
    -=-
     
    Engel, Mar 13, 2009
    #3
  4. There is a very good chance are that you are seeing the affects of a
    hijackware infection.

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
    Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    =====================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Mar 13, 2009
    #4
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