i this error: the windows update servers are temp unavailable

Discussion in 'Windows Update' started by pete, Feb 25, 2006.

  1. pete

    pete Guest

    hi,

    when i click check for updates i get the following error;

    Windows update has encountered an error and cannot display the requested
    page. The windows update servers anr teporarily unavailable. Please try again
    later.

    I have been having this error for 2 days and if i use my laptop i get
    straight on.

    The system is a windows 98 se system that i have just removes a load of
    spyware from. I have also tried without my firewall/antivirus turned on.

    Does anyone have any advice? i have tried reinstalling explorer but it hasnt
    helped.
     
    pete, Feb 25, 2006
    #1
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  2. (Cross-posting to Windows 98 groups: microsoft.public.win98.internet.windows_update & microsoft.public.win98.gen_discussion)

    Hi Pete,
    Be sure to not turn off your firewall when connected to internet.
    What firewall & version is this? What AV ? What's the 'current' IE version on this pc?

    Having noted this is on Win98 SE, I wonder if you have already posted to the Win98 group (where you'll still find experts on this o.s. )

    Now then, the "Cannot display page" is a generic message shown, and may be due to any one of different issues.
    Highly recommend you first look at the contents of your update log. Then try to find the 'actual' error noted there.

    Use Windows' Notepad to open this log:
    C:\Windows\Windows Update.log

    Look at bottom of file. Post back here, any Error notations. and if not, still copy & paste (here) the section for "fail" date.
     
    Maurice N ~ MVP, Feb 25, 2006
    #2
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  3. pete

    pete Guest

    Hello,

    Its zone alarm and Norton antivirus2003.
    Explorer version 6.0.2800.1106IS
    in the update log the error is;
    query software update catalogue (error 0x800C0002) (full log below)

    thank you for responding.

    peter.

    Full log.....

    2003-09-24 23:15:55 22:15:55 Success IUCTL Starting
    2003-09-24 23:15:56 22:15:56 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2003-09-24 23:15:56 22:15:56 Success IUCTL Checking to see if
    new version of Windows Update software available
    2003-09-24 23:15:56 22:15:56 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2003-09-24 23:15:56 22:15:56 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2003-09-24 23:15:56 22:15:56 Success IUENGINE Starting
    2003-09-24 23:15:58 22:15:58 Success IUENGINE Determining machine
    configuration
    2003-09-24 23:15:58 22:15:58 Success IUENGINE Determining machine
    configuration
    2003-09-24 23:16:10 22:16:10 Success IUENGINE Querying software
    update catalog from
    https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
    2003-09-24 23:16:16 22:16:16 Success IUENGINE Querying software
    update catalog from
    https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
    2003-09-24 23:16:41 22:16:41 Success IUENGINE Querying software
    update catalog from
    https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
    2003-09-24 23:17:18 22:17:18 Success IUENGINE Querying software
    update catalog from
    https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
    2003-09-24 23:17:19 22:17:19 Success IUENGINE Determining machine
    configuration
    2003-09-24 23:17:29 22:17:29 Success IUENGINE Querying software
    update catalog from
    https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/consumerdrivers/getmanifest.asp
    2003-09-24 23:19:14 22:19:14 Success IUENGINE Querying software
    update catalog from
    https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
    2003-09-24 23:19:26 22:19:26 Success IUENGINE Querying software
    update catalog from
    https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/consumerdrivers/getmanifest.asp
    2003-09-24 23:19:31 22:19:31 Success IUENGINE Asynchronous
    Download started
    2003-09-24 23:19:31 22:19:31 Success IUENGINE Download
    destination root folder is: c:\WUTemp
    2003-09-24 23:20:45 22:20:45 Success IUENGINE Downloaded file
    http://download.windowsupdate.com/m...ol/dx90wu_bfdf90982b69960748eaa998add97af.exe
    2003-09-24 23:20:45 22:20:45 Success IUENGINE Local path
    c:\WUTemp\com_microsoft.DirectX_9_0b_Critical\dx90wu.exe
    2003-09-24 23:20:57 22:20:57 Success IUENGINE Downloaded file
    http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/1697048.cab
    2003-09-24 23:20:57 22:20:57 Success IUENGINE Local path
    c:\WUTemp\PUBNAME.1697048\1697048.cab
    2003-09-24 23:20:58 22:20:58 Success IUENGINE See iuhist.xml for
    details: Download finished
    2003-09-24 23:20:58 22:20:58 Success IUENGINE Asynchronous
    Install started
    2003-09-24 23:20:58 22:20:58 Success IUENGINE Asynchronous
    Install completed startup
    2003-09-24 23:20:58 22:20:58 Success IUENGINE Installing SOFTWARE
    item from publisher com_microsoft
    2003-09-24 23:20:58 22:20:58 Success IUENGINE Installer Command
    Type: EXE
    2003-09-24 23:24:36 22:24:36 Error IUENGINE See iuhist.xml for
    details: Install finished (Error 0x80004004: Operation aborted)
    2003-09-24 23:24:36 22:24:36 Success IUENGINE Shutting down
    2003-09-24 23:24:43 22:24:43 Success IUCTL Shutting down
    2006-02-24 13:03:49 13:03:49 Success IUCTL Starting
    2006-02-24 13:03:49 13:03:49 Success IUCTL Shutting down
    2006-02-24 13:03:49 13:03:49 Success IUCTL Starting
    2006-02-24 13:03:51 13:03:51 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-24 13:03:52 13:03:52 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-24 13:03:52 13:03:52 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-24 13:03:52 13:03:52 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-24 13:03:52 13:03:52 Success IUENGINE Starting
    2006-02-24 13:03:52 13:03:52 Success IUENGINE Determining machine
    configuration
    2006-02-24 13:03:52 13:03:52 Success IUENGINE Determining machine
    configuration
    2006-02-24 13:03:57 13:03:57 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-24 13:04:12 13:04:12 Success IUENGINE Shutting down
    2006-02-24 13:04:12 13:04:12 Success IUCTL Shutting down
    2006-02-24 13:09:35 13:09:35 Success IUCTL Starting
    2006-02-24 13:09:36 13:09:36 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-24 13:09:37 13:09:37 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-24 13:09:37 13:09:37 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-24 13:09:37 13:09:37 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-24 13:09:37 13:09:37 Success IUENGINE Starting
    2006-02-24 13:09:37 13:09:37 Success IUENGINE Determining machine
    configuration
    2006-02-24 13:09:38 13:09:38 Success IUENGINE Determining machine
    configuration
    2006-02-24 13:09:40 13:09:40 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-24 13:09:45 13:09:45 Success IUENGINE Shutting down
    2006-02-24 13:09:45 13:09:45 Success IUCTL Shutting down
    2006-02-24 13:23:23 13:23:23 Success IUCTL Starting
    2006-02-24 13:23:24 13:23:24 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-24 13:23:24 13:23:24 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-24 13:23:24 13:23:24 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-24 13:23:24 13:23:24 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-24 13:23:24 13:23:24 Success IUENGINE Starting
    2006-02-24 13:23:25 13:23:25 Success IUENGINE Determining machine
    configuration
    2006-02-24 13:23:25 13:23:25 Success IUENGINE Determining machine
    configuration
    2006-02-24 13:23:29 13:23:29 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-24 13:23:50 13:23:50 Success IUENGINE Shutting down
    2006-02-24 13:24:02 13:24:02 Success IUCTL Shutting down
    2006-02-24 13:43:24 13:43:24 Success IUCTL Starting
    2006-02-24 13:43:25 13:43:25 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-24 13:43:26 13:43:26 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-24 13:43:26 13:43:26 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-24 13:43:26 13:43:26 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-24 13:43:26 13:43:26 Success IUENGINE Starting
    2006-02-24 13:43:26 13:43:26 Success IUENGINE Determining machine
    configuration
    2006-02-24 13:43:26 13:43:26 Success IUENGINE Determining machine
    configuration
    2006-02-24 13:43:29 13:43:29 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-24 13:43:50 13:43:50 Success IUENGINE Shutting down
    2006-02-24 13:43:51 13:43:51 Success IUCTL Shutting down
    2006-02-25 12:05:19 12:05:19 Success IUCTL Starting
    2006-02-25 12:05:21 12:05:21 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-25 12:05:21 12:05:21 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-25 12:05:21 12:05:21 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-25 12:05:21 12:05:21 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-25 12:05:22 12:05:22 Success IUENGINE Starting
    2006-02-25 12:05:22 12:05:22 Success IUENGINE Determining machine
    configuration
    2006-02-25 12:05:22 12:05:22 Success IUENGINE Determining machine
    configuration
    2006-02-25 12:05:26 12:05:26 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-25 12:10:17 12:10:17 Success IUENGINE Shutting down
    2006-02-25 12:10:17 12:10:17 Success IUCTL Shutting down
    2006-02-25 12:10:29 12:10:29 Success IUCTL Starting
    2006-02-25 12:10:29 12:10:29 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-25 12:10:30 12:10:30 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-25 12:10:30 12:10:30 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-25 12:10:30 12:10:30 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-25 12:10:30 12:10:30 Success IUENGINE Starting
    2006-02-25 12:10:31 12:10:31 Success IUENGINE Determining machine
    configuration
    2006-02-25 12:10:31 12:10:31 Success IUENGINE Determining machine
    configuration
    2006-02-25 12:10:34 12:10:34 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-25 12:12:00 12:12:00 Success IUENGINE Shutting down
    2006-02-25 12:12:04 12:12:04 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-25 12:12:04 12:12:04 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-25 12:12:04 12:12:04 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-25 12:12:04 12:12:04 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-25 12:12:04 12:12:04 Success IUENGINE Starting
    2006-02-25 12:12:05 12:12:05 Success IUENGINE Determining machine
    configuration
    2006-02-25 12:12:05 12:12:05 Success IUENGINE Determining machine
    configuration
    2006-02-25 12:12:07 12:12:07 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-25 12:12:17 12:12:17 Success IUENGINE Shutting down
    2006-02-25 12:12:17 12:12:17 Success IUCTL Shutting down
    2006-02-25 13:17:11 13:17:11 Success IUCTL Starting
    2006-02-25 13:17:12 13:17:12 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-25 13:17:13 13:17:13 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-25 13:17:13 13:17:13 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-25 13:17:13 13:17:13 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-25 13:17:13 13:17:13 Success IUENGINE Starting
    2006-02-25 13:17:13 13:17:13 Success IUENGINE Determining machine
    configuration
    2006-02-25 13:17:14 13:17:14 Success IUENGINE Determining machine
    configuration
    2006-02-25 13:17:17 13:17:17 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-25 13:17:19 13:17:19 Success IUENGINE Shutting down
    2006-02-25 13:18:06 13:18:06 Success IUCTL Shutting down
    2006-02-25 13:18:50 13:18:50 Success IUCTL Starting
    2006-02-25 13:18:51 13:18:51 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-25 13:18:52 13:18:52 Success IUCTL Checking to see if
    new version of Windows Update software available
    2006-02-25 13:18:52 13:18:52 Success IUCTL Current iuctl.dll
    version: 5.3.3790.13
    2006-02-25 13:18:52 13:18:52 Success IUCTL Current
    iuengine.dll version: 5.3.3790.13
    2006-02-25 13:18:52 13:18:52 Success IUENGINE Starting
    2006-02-25 13:18:52 13:18:52 Success IUENGINE Determining machine
    configuration
    2006-02-25 13:18:52 13:18:52 Success IUENGINE Determining machine
    configuration
    2006-02-25 13:18:54 13:18:54 Error IUENGINE Querying software
    update catalog (Error 0x800C0002)
    2006-02-25 13:19:24 13:19:24 Success IUENGINE Shutting down
     
    pete, Feb 25, 2006
    #3
  4. From the Windows Update Troubleshooter
    http://v4.windowsupdate.microsoft.com/troubleshoot/

    Problem: While the Windows Update Web site is loading, you receive
    Initialization Error 0x800C0002

    Problem Description:
    We usually see this error if Windows Update is looking for iuident.cab on a
    different server than where they are trying to access Windows Update.

    We typically see this from users who are members of our Beta program and who
    switch between our beta and production web sites.

    This may also apply to users whose corporate administrator has deployed
    Software Update Services.

    Resolution:
    1. Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry
    Editor will open.

    *WARNING*

    Using Registry Editor incorrectly can cause serious problems that may
    require you to reinstall your operating system. Microsoft cannot guarantee
    that problems
    resulting from the incorrect use of Registry Editor can be solved. Use
    Registry Editor at your own risk.

    2. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\I
    UControl

    3. If you wish to visit the live (non-Beta) Windows Update web site, make
    sure that the "identserver" value is blank or nonexistent.
     
    Gary S. Terhune, Feb 25, 2006
    #4
  5. pete

    Lee Guest

    <snip>
    This is all we really needed Pete. Error 0x800C0002 at win98 WinUP
    site means you have something wrong with your Secure Socket Layer (SSL)
    communications which are required for WinUP to work. Fix that and 98
    WinUP site will work for you.

    Try these sites for testing and further info about how to fix your SSL.
    http://www.verisign.com/advisor/check.html
    http://inetexplorer.mvps.org/archive/answers2.htm#secure_sites
    http://www.updatexp.com/0x800A138F.html
     
    Lee, Feb 26, 2006
    #5
  6. I'm getting this message as well, but I'm on XP SP2 with all the latest
    updates applied. I use ZoneAlarm and Grisoft AVG Antivirus. I've been trying
    for a few days, and I get the problem consistently. I've tried all the fixes
    in the MS troubleshooter that seem to apply, but no joy.
    My update log looks like this:

    2006-02-26 07:46:35 07:46:35 Success IUCTL Starting
    2006-02-26 07:46:35 07:46:35 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-26 07:46:35 07:46:35 Success IUCTL Current
    iuengine.dll version: 5.8.0.2469
    2006-02-26 07:46:35 07:46:35 Success IUCTL Current iuctl.dll
    version: 5.4.3790.14
    2006-02-26 07:46:35 07:46:35 Success IUENGINE Starting
    2006-02-26 07:46:36 07:46:36 Success IUENGINE Determining machine
    configuration
    2006-02-26 07:46:37 07:46:37 Success IUENGINE Determining machine
    configuration
    2006-02-26 07:46:38 07:46:38 Success IUENGINE Shutting down
    2006-02-26 07:47:02 07:47:02 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2006-02-26 07:47:02 07:47:02 Success IUCTL Current
    iuengine.dll version: 5.8.0.2469
    2006-02-26 07:47:02 07:47:02 Success IUCTL Current iuctl.dll
    version: 5.4.3790.14
    2006-02-26 07:47:02 07:47:02 Success IUENGINE Starting
    2006-02-26 07:47:03 07:47:03 Error IUCTL Site URL
    http://go.microsoft.com/fwlink/?LinkId=8973 is not valid (Error 0x800C0002)
     
    Andrew McCoull, Feb 26, 2006
    #6
  7. ....

    Normally that means that you would be using WUv6 (or perhaps WUv5)
    which would not be available to the OP with that older OS.


    I think that this is your Windows Update.log (note the space)?
    Have you been trying to visit the Windows Update Catalog too?
    That should be the only reason that you would have current entries
    in this log.


    If you are really having a symptom as the OP described it
    you should be looking for clues in your WindowsUpdate.log
    (note no space) or reinstalling the WUv6 agent. For help
    with that search for posts in previous incidents which referred to
    a download called WindowsUpdateAgent20-x86.exe


    BTW since none of this information is going to be useful to the OP
    and may be confusing for the original thread I suggest you start your
    own thread if you need more help. Next time please post more details
    about what you are seeing, including changes that you observe in the
    IE Status bar, Title bar and Address bar. Remember, your words
    have to substitute for what our eyes might notice.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Feb 26, 2006
    #7
  8. pete

    sumukh001 Guest

    sumukh001, Mar 2, 2006
    #8
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