IE 6 lockup problem

Discussion in 'Internet Explorer' started by keyyo, Apr 11, 2007.

  1. keyyo

    keyyo Guest

    I have a number of users that that are using IE 6 and when they are using
    Internet based applications or are surfing they Internet, IE process take 99%
    of CPU and they system lockups up. I am unable to end task on any program
    that are open. All computers are running Windows XP with SP2.
    I ran spybot\ adaware\Cwshredder; there are no spyware or virus on system.
    Systems have the latest Microsoft patches installed. I have upgraded some
    users to IE 7 and still have the same problem. I notice if I rename the user
    profile and have the user log back into the workstation they do not have this
    problem. Any ideas would be helpful
     
    keyyo, Apr 11, 2007
    #1
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  2. keyyo

    Leonard Grey Guest

    Spybot (Search and Destroy) and AdAware are not very effective spyware
    scanners, and in any case they do not check for viruses. CWS is only
    effective against Cool Web Search. You need to thoroughly sweep the
    affected machines with strong online scanners (e.g. Kaspersky, Trend
    Micro, Symantec) and if all else fails run HiJack This and have the logs
    analyzed.
     
    Leonard Grey, Apr 11, 2007
    #2
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  3. Do a thorough check for malware, following all of the steps at one of these
    Web pages.
    Help with malware:
    All MS-MVP Sites.
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/darnit.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm

    Unexplained computer behavior may be caused by deceptive software.
    http://support.microsoft.com/kb/827315

    So How Did I Get Infected Anyway?
    For quite a few people it's by installing Messenger Plus, whose ads for
    malware don't identify the malware as such and try to convince you that you
    owe it to the author. See also:
    http://www.wilderssecurity.com/showthread.php?t=27971
    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure
    of.
     
    Frank Saunders, MS-MVP OE/WM, Apr 11, 2007
    #3
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