IE 7 Beta 3 breaks HP Director software

Discussion in 'Internet Explorer' started by vesmar, Jul 7, 2006.

  1. vesmar

    vesmar Guest

    The HP Director software (the HP's central panel for printing, scanning and
    faxing)cannot be open when IE 7 Beta 3 is installed on the same machine,
    i.e., nothing happens after I doubleclick its icon. This behavior was
    reproduced on several PCs. This definitely was not an issue with IE 7 Beta 2.
    Is there anything that can be done to fix this problem?
    vesmar, Jul 7, 2006
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  2. vesmar

    Roy P Guest

    I agree and can validate. I even uninstalled and reinstalled all HP
    software and HP director will not start.

    Roy P.
    Roy P, Jul 7, 2006
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  3. vesmar


    Ihave the same problem on my PC. I had to uninstall Beta 3 . Beta 2 worked
    ok but now I can't find it anywhere to reinstall it..any ideas??
    JAMES LANDY, Jul 7, 2006
  4. vesmar

    jonathan Guest

    I also had the problem and could not solve it. I went to HP live chat for
    help and got little comfort, but they did explain that IE is the interface
    for their P&I Director which is why the problem is unresolvable:

    Dear Jonathan ,

    I am Ross from HP Chat Support Team following up on our recent

    I understand you are unable to use the scanner software since you have
    updated IE 7.0 Beta, I understand your concern and The IE 7.0 released
    is still being in a testing phase may result in such issues, we have
    also informed microsoft regardnig this issue, they may soon come up with
    a new version resolving these conflicts.

    We aplogize for the inconvenience caused.

    If the issue persists please ge tback to us.We will be glad to assist
    you further.

    My problem device is a scanner and I can scan by using the button on the
    device, but the working software is much more cumbersome than the Director,
    so I want it back.

    jonathan, Jul 8, 2006
  5. vesmar

    Roy P Guest

    Johnathan, Thanks for the information. Appreciate it. I suppose now we
    will wait for the bug to be fixed in IE7 B3.
    Roy P
    Roy P, Jul 8, 2006
  6. vesmar

    George P Guest

    HP Director will launch under IE B3 if you select it from the Start menu. It
    will not launch however if you select if from the desktop. Easy workaround
    to get to the director.
    George P, Jul 8, 2006
  7. vesmar

    jonathan Guest

    I tried to launch the P & I Director from the start menu and cannot. Perhaps
    the hp scanjet 2400c is different from whatever you have. I can launch the P
    & I Gallery from the Start menu and the same thing launches if I use the scan
    button on the scanner to initiate the scan.
    jonathan, Jul 8, 2006
  8. vesmar

    jonathan Guest

    I have removed beta 3 and restored IE 6. The HP P & I Director now works
    again.So long until the final release of IE 7 which I trust will have fixed
    this bug without breaking anything else.
    jonathan, Jul 8, 2006
  9. vesmar

    rping54 Guest

    HP Director will NOT launch from the Start Menu or the application file
    itself on my system. If it does on yours, I think you are lucky.
    rping54, Jul 9, 2006
  10. vesmar

    George P Guest

    Must be lucky then. The desktop launch won't work but the launch from start
    menu works fine. Maybe another thing different is that I don't have IE as
    the default browser. I use Firefox as the default browser until IE is
    George P, Jul 9, 2006
  11. vesmar

    Pat Guest

    I can't use mine from desktop or start menu.
    Pat, Jul 17, 2006
  12. vesmar

    Pat Guest

    If you still want Beta 2, you can find it here. Scroll down and click on
    Free. You'll have to wait ???? seconds before you'll see a graphic with
    letters in it. Type the letters in the box to download from the mirror site.
    Pat, Jul 17, 2006
  13. vesmar

    Steve Guest

    It broke my HP Director software as well. However, if you pull up the HP
    photo imaging gallery, you can click on scanner and it will pull up the
    application, just not he director.
    Steve, Jul 17, 2006
  14. You can scan images from there or into Paint via File>>From Scanner or
    Camera, but I've found no good way to scan as 'Editable Text'. You can set
    'Editable Text' to be the default when scanning from the 'Scan button', but
    this has to be set from within the director software as does some of the
    options AFAIK. I returned to b2 and am hoping between HP and MS this gets
    fixed before the final release.
    Code-Curious Mom, Jul 17, 2006
  15. Sandi - Microsoft MVP, Jul 24, 2006
  16. vesmar

    PeterB Guest

    I've been in contact with HP support about this problem.
    HP confirms it pointing to the solution to "downgrade" to IE 6. However IE 7
    Beta 2 seems to work fine with HP Director as earlier mentioned.
    HP says that technicians are working with a patch to address this problem.
    PeterB, Jul 24, 2006
  17. vesmar

    J Guest

    Tried the validator via windows update and shows a good copy.
    Where do I get the trouble shooter and is it still possible to install IE7 B2?
    J, Jul 25, 2006
  18. Sandi - Microsoft MVP, Jul 25, 2006
  19. vesmar

    J Guest

    That didn't change anything. I still get the unable to validate screen.
    Is there anyway to install without going through the validation process?
    Any other ideas?
    J, Jul 26, 2006
  20. Sandi - Microsoft MVP, Jul 26, 2006
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