IE 7 - Can't access Internet Options - Help please !

Discussion in 'Internet Explorer' started by Mike51, Jun 13, 2007.

  1. Mike51

    Mike51 Guest

    I'm on my son's laptop now, but on my desktop I wasn't able to type in forms
    or email but I COULD type in URL field. I thought it might be a setting in
    Internet Options, but when I tried to view, I get message, "This operation
    has been cancelled due to restrictions in effect on this computer. Contact
    system administrator.

    This is a home PC running XP Home and I.E. 7.0

    I've never had this happen and I would appreciate any help in resolving this
    ASAP....thank you in advance.
     
    Mike51, Jun 13, 2007
    #1
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  2. Mike51

    Alan Edwards Guest

    Use Regedit.exe and search for NoBrowserOptions and remove it.
    It is most likely to be here (but not necessarily)
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
    Explorer\Restrictions
    If you are unfamiliar with Regedit, then ensure you know how to
    restore your Registry in case of error and it is a good idea to export
    any key before deleting.

    Check the startup (Start-Run-MSCONFIG-Startup tab) for any unknown
    items if it is reset on reboot.

    If you use SpyBot's Immunize feature, then you can unlock in Tools-IE
    Tweaks-"Lock IE Control Panel"

    ....Alan
     
    Alan Edwards, Jun 13, 2007
    #2
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  3. Mike51

    Mike51 Guest

    Thanks for trying Alan. I've done everything you've suggested including
    googling for more "fixes" but can't even locate "internet options" via
    start/control panel ?

    When searching from both HKEYs, I get as far as Microsoft (after policies),
    but no Internet Explorer...also searched for NoBrowserOptions, Restrictions
    to no avail.

    I'm hoping that if I keep searching (my OCD acting up!) I'll find a way to
    resolve this. Meanwhile, I'm using Firefox, but I'm not a fan...yet!
     
    Mike51, Jun 13, 2007
    #3
  4. Mike51

    PA Bear Guest

    Unless the behavior's caused by restrictions put in place by some
    security/anti-spyware application you have installed...

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v1.99.1
    (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware with
    assistance from an expert. **Post your log to
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://castlecops.com/forum67.html,
    http://forums.subratam.org/index.php?showforum=7,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
    analysis, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
     
    PA Bear, Jun 14, 2007
    #4
  5. Mike51

    Mike51 Guest

    I'm presently using Firefox with no problems. What if i were to remove IE7
    and then try a re-install in a couple of days ?
     
    Mike51, Jun 14, 2007
    #5
  6. Mike51

    Mike51 Guest

    Here is my hijack this log file -

    Logfile of HijackThis v1.99.1
    Scan saved at 7:13:56 AM, on 6/14/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16473)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\khooker.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\essspk.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\sistray.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
    C:\Program Files\mobile PhoneTools\WatchDog.exe
    C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
    C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\Program Files\AWS\WeatherBug\Weather.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
    C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
    C:\Program Files\SiteAdvisor\6066\SAService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Documents and Settings\Bennett\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    http://www.boston.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
    C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
    C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program
    Files\SiteAdvisor\6066\SiteAdv.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
    C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
    C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
    O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} -
    C:\Program Files\SiteAdvisor\6066\SiteAdv.dll
    O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
    O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [EssSpkPhone] essspk.exe -b
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility]
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe"
    /pause
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator
    5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program
    Files\Google\Gmail Notifier\G001-1.0.25.0\gnotify.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
    Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
    Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\system32\sistray.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
    -atboottime
    O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
    O4 - HKLM\..\Run: [WatchDog] C:\Program Files\mobile PhoneTools\WatchDog.exe
    O4 - HKLM\..\Run: [MaxtorOneTouch] C:\Program
    Files\Maxtor\OneTouch\utils\Onetouch.exe
    O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch
    Status\maxmenumgr.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Event Reminder.lnk = ?
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common
    Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
    Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: &ieSpell Options - res://C:\Program
    Files\ieSpell\iespell.dll/SPELLOPTION.HTM
    O8 - Extra context menu item: Check &Spelling - res://C:\Program
    Files\ieSpell\iespell.dll/SPELLCHECK.HTM
    O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program
    Files\ieSpell\Merriam Webster.HTM
    O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program
    Files\ieSpell\wikipedia.HTM
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
    C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console -
    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
    Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} -
    C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell -
    {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} -
    C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell Options -
    {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
    C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
    %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
    {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
    Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
    C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger -
    {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection
    Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
    Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) -
    http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
    https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E9A7F56F-C40F-4928-8C6F-7A72F2A25222} (AxRUploadControl Object)
    - http://www.imagestation.com/common/classes/SonyISUpload.cab?v=1,0,0,38
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) -
    http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5052/mcfscan.cab
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) -
    http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_1_6_0.cab
    O18 - Protocol: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} -
    C:\Program Files\SiteAdvisor\6066\SiteAdv.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
    C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. -
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program
    Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
    O23 - Service: MaxSyncService (NTService1) - - C:\Program
    Files\Maxtor\OneTouch\Utils\SyncServices.exe
    O23 - Service: SiteAdvisor Service - McAfee, Inc. - C:\Program
    Files\SiteAdvisor\6066\SAService.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation -
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
     
    Mike51, Jun 14, 2007
    #6
  7. Frank Saunders, MS-MVP OE/WM, Jun 14, 2007
    #7
  8. Mike51

    PA Bear Guest

    I'm presently using Firefox with no problems. What if i were to remove
    You can disable IE7, you can uninstall IE7 and return to IE6, you can
    reinstall IE6 or IE7: None of these will fix the problem.

    Your thread in AumHa Forums: http://aumha.net/viewtopic.php?t=27471
     
    PA Bear, Jun 14, 2007
    #8
  9. Mike51

    TJS Guest

    Mike
    Did you ever get to the bottom of this one? I have the exact same issue as
    you do. XP SP@ and IE7. My last MSoft update happened on 16 June at about
    3:00pm then at about 8:00pm I could not type in input boxes or access
    tools>internet options. same as you. I rolled back the updates but no help.
    i suspect a virus of some kind but McAfee did not pick it. MSoft cannot
    seem to help and there does not seem to be a fix at the moment. So did you
    resolve it?

    Any help would be appreciated.
    Rgs
    TJS
     
    TJS, Jun 19, 2007
    #9
  10. Mike51

    Robbert Guest

    I'm experiencing the same and cannot find the solution, despite many tips
    about the registry, Spybot, creating new admin-users. Nothing did work sofar.

    Any help on this would be very welcome,
    Thanks, Robbert
     
    Robbert, Jun 19, 2007
    #10
  11. Mike51

    TJS Guest

    Robert and Mike. I have fixed my issue!! I uninstalled IE7, rebooted and
    then reinstalled IE7. all is now working. To uninstall, control
    panel>>add/remove programs>> windows components>> scoll to the bootom and
    highlight IE7 and remote it. You will have to reboot. This will roll you
    back to IE6 and the problem goes away. then I used windows update to get IE7
    back. it works. do not know why. Try it and let me know.

    Rgs
    Trevor
     
    TJS, Jun 21, 2007
    #11
  12. Mike51

    Robbert Guest

    Hi Trevor,
    Thanks very much. Your tip solved my problem too.

    I tried already something alike by removing and re-install IE with
    "Add/Remove Windows Components". This didn't work.

    After your tip, I removed Windows Internet Explorer 7 from "Currently
    installed programs", then rebooted, and then re-installed IE 7 by Windows
    Update, and it worked, Internet Options can be accessed!

    Thanks again, Robbert
     
    Robbert, Jun 24, 2007
    #12
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