IE 7 Glitches

Discussion in 'Internet Explorer' started by Sharpe Fan, Jan 24, 2009.

  1. Sharpe Fan

    Sharpe Fan Guest

    Recently, in the last week or so, I have had two seemingly unrelated
    problems develop. Although I don't see any connection, since they started
    about the same time (at can't be certain exactly when the problems started,
    just when I noticed them) I suspect they are related.

    I run Windows XP Media Center with SP3. I have Norton Internet Security and
    Webroot Spy Sweeper

    The problems are these:

    Problem 1) When I attempt to log into Fidelity.com I get a generic error
    message from the Fidelity system. I called them and got tech support and we
    worked on a lot of things, all failed

    We closed Webroot Spy Sweeper, which has caused them problems.

    We cleaned out cookies, history and Internet Temp files.

    We opened Windows in Safe mode with Internet connection.

    All these things and I still couldn't access the log in page.

    Also, I tried logging in off my laptop and that worked fine (that has
    Windows XP w/ SP3 as well and also has Norton and Webroot).

    We then downloaded FireFox on to my desktop machine (the one with the
    problem) and I could get in fine with that.

    I have reset IE 7 to the Defaults, loaded it no add-ons and downloaded and
    installed a new copy from MS (this seemed to bring over a lot of the
    settings from my existing IE 7 so I am not sure that was all that useful).

    The Fidelity tech suggested removing my IE 7 and going back to an earlier
    version, but in Add/Remove programs there is no way to remove IE 7 - it
    shows up in the list, it lacks a remove choice.

    Also, I can log in routinely to my bank's and credit card supplier's
    websites un IE 7.

    Problem 2) When I go to websites that use Abode Flash I get a message that I
    need to download the latest version to show some object. When I download I
    get a message saying download successful and I see Adobe Flash Player 10
    ActiveX in my Add/Remove Software list.

    I still have all this Flash problem after doing all the above (and I had it
    before I did all the stuff for IE 7).

    Any suggestions?

    Thanks.
     
    Sharpe Fan, Jan 24, 2009
    #1
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  2. For starters, was NIS and/or Spysweeper running in the background when you
    installed IE7 and/or WinXP SP3?
     
    PA Bear [MS MVP], Jan 24, 2009
    #2
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  3. Sharpe Fan

    Sharpe Fan Guest

    I really can't remember. I installed SP3 months ago, when it first came
    out, and installed IE 7 either as part of that or even earlier. I was able
    to run Adobe Flash and access the problem site for literally months after
    the SP3 and/or IE 7 upgrade.

    However, unless the installation program told me to any shut anti-virus and
    or firewalls I probably kept them running.

    And I installed IE 7 and SP3 on my laptop (where I don't have a problem) at
    the same time (within a day) and would have followed the same procedure for
    NIS and Spy Sweeper on that as on my desktop machine.

    Sharpe Fan
     
    Sharpe Fan, Jan 24, 2009
    #3
  4. Sharpe Fan

    Sven Pran Guest

    This is an extremely long shot, but can you state with some probability if
    your problems began around November 1st 2008, give or take about a week?

    This is when you probably received an upgrade to Flash 10 if you are subject
    to automatic maintenance from Adobe, and the module Flash10a.ocx which is
    part of that upgrade is known to cause various problems although I do not
    recognize your symptoms among those I have found reported on Adobe forum.

    I have avoided my own problems completely since I disabled Flash on my
    system, waiting (so far in vain) for a solution to be provided by Adobe. If
    your problems disappear by disabling Flash I assume you as well will have
    found the cause and it might in any case be worth a try?

    regards Sven
     
    Sven Pran, Jan 24, 2009
    #4
  5. SP3 did not include IE7. Until you tell me which was installed first, I can
    only offer...

    => Does the behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    1. Right-click on the blue IE desktop icon and select Start without Add-ons;
    or

    2. Start | (All) Programs | Accessories | System Tools | Internet Explorer
    (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    => Does the behavior persist if you Reset IE7 Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    => Does the behavior persist if you boot into Safe Mode with Networking?
    [Careful! Only remain in Safe Mode just long enough to test!]
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Jan 24, 2009
    #5
  6. Sharpe Fan

    Sharpe Fan Guest

    The problem start in the last week or so. I don't access the Fidelity site
    daily, but do look at it just about every week. The problem definitely
    started this January.
     
    Sharpe Fan, Jan 25, 2009
    #6
  7. Sharpe Fan

    Sharpe Fan Guest

    Yes the problem continues if use Start with No Add-ons (I got there via
    Accessories - System tools).
    I did the "Reset Internet Explorer Settings", which "deletes all temporary
    files, disables browser add-ons and resets
    all the changes settings"
     
    Sharpe Fan, Jan 25, 2009
    #7
  8. Sharpe Fan

    Sharpe Fan Guest

    If this helps, I installed IE 7 as soon as it was generally available.
     
    Sharpe Fan, Jan 25, 2009
    #8
  9. If this helps, I installed IE 7 as soon as it was generally available.

    Since IE7 was released 2+ years before SP3, I'll assume IE7 was installed
    first. (This means that IE7 cannot be uninstalled, should the need arise,
    without first uninstalling SP3.)

    Please avoid inline replies. Answer by number in your next reply to avoid
    confusion:
    1. That wasn't a definitive answer: Did Resetting IE7 Advanced settings
    (RIES) have any affect on the problems or not?

    2. Have you purchased Spysweeper? If so, is your subscription current and
    can you update it? Has it found anything lately?

    3a. What version of Norton Internet Security (NIS) is installed (e.g., NIS
    2009)? Did you upgrade to this NIS version from an earlier version of a
    Norton application (e.g., NAV 2005)? Is your NIS subscription current and
    can you update it? Has it found anything lately?

    3b. Did the machine come with a free-trial version of a Norton or McAfee
    application when you bought it?

    4. At anytime since you've owned the machine, were you running without any
    anti-virus application installed? How about with an anti-virus application
    installed but the subscription had expired?

    5. Open your browser to this Flash Player version check page:
    http://www.adobe.com/products/flash/about/ Can you complete the check? If
    so, what version's listed?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

     
    PA Bear [MS MVP], Jan 25, 2009
    #9
  10. Sharpe Fan

    Sharpe Fan Guest

    Your unnumbered comment about IE 7 being uninstallable fits with what I
    observe.

    1) Resetting had no effect on the problem but did require me to set IE 7 up
    the way I want it again.

    2) I purchased Spy Sweeper years ago (my computer was bought in early 2005)
    and my subscription is up to date. I also get all the updates to the
    program (when I checked my version to respond to you the version was 6.0.2
    Build 22 - I now have build 39). I run a complete sweep every week to week
    and a half and get definitions automatically updated.

    It hasn't found much recently and the only thing it has ever found were some
    tracking cookies which I quarantine.

    3a) My NIS version is 15.5.0.23. My subscription is up to date and I run a
    complete sweep every Friday. I always get a tracking cookie (or 2) and
    nothing else. I get updates to the program and anti-virus threats installed
    automatically. Live Update says I have the latest updates.

    3b) I think my computer came with a trial version of McAfee, but I never
    used it and it is no longer installed on my machine. The only version of
    NIS on my machine is the one I bought.

    4) I have always had anti-virus installed (that and Spy Sweeper were the
    first programs I installed). My subscriptions are kept up to date and the
    only time I have them turned off is sometimes when I install a program
    (commercial paid for programs - not shareware or freeware) and I am told to
    turn them off.

    5) I went to the site you showed and it says I have version 10,0,12,36
    installed. I am not sure if this makes a difference, but I had to download
    a version of Flash for FireFox and that is working fine. However, when I
    checked the site to see if I have Flash as you requested (and now when I am
    writing this response) I used IE 7.

    One other piece of information relative to Flash. When I first came across
    the problem earlier this week I became aware of the problem when a site
    ("The Watcher" TV critic for the Chicago Tribune's column) said I needed to
    install the latest version of Flash and directed me to the Adobe site. I
    installed the program and it said the install was successful, but the
    Tribune site's Flash content still wouldn't run. I then uninstalled Flash
    and when via my Favorites to Abode to install the program again and got a
    "gold banner" message. It wasn't the normal one warning me a program wanted
    to download and do I want it to, but it said something to the affect that
    the site was trying to do something not allowed and it was blocking the
    site's activity. It gave me no way to override this. Later I was able to
    download the Flash from the site.

     
    Sharpe Fan, Jan 25, 2009
    #10
  11. I think my computer came with a trial version of McAfee, but I never
    McAfee (and Norton) applications are notorious for not uninstalling cleanly.
    The McAfee "leftovers" may be causing some or all of your problems. See...

    McAfee Consumer Products Removal Tool three-step fix
    http://service.mcafee.com/FAQDocument.aspx?id=TS100507

    Do Step #1 (if necessary) then Step #2 only on the above page; Reboot & test
    (1) logging in to Fidelity.com and (2) Flash-dependent or -based webpages.

    If still no joy (and especially if the Fidelity log-in as Flash-dependent),
    try the troubleshooting steps here:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166
    --
    ~PA Bear

     
    PA Bear [MS MVP], Jan 25, 2009
    #11
  12. Sharpe Fan

    Sharpe Fan Guest

    I ran the McAfee Product removal as described. I first confirmed that there
    was no McAfee products in the Add/Remove Programs, then rebooted, then
    downloaded and ran MCPR.exe and then rebooted. I actually ran MCRP and
    rebooted twice. When I ran it the first time and before I rebooted it said
    something like Uninstall Incomplete. So after I rebooted, I ran it again
    and got the same Uninstall Incomplete and rebooted again.

    This did not help with either problem, at least not directly. When I viewed
    the log it did show things deleted.

    It did bring up something new on the Flash problem. First there is a Flash
    presentation with uninstall instructions at the McAfee site on how to delete
    their products. This ran FINE. And this is despite the fact that on at
    least three other sites I couldn't run Flash to run at all. I still can't
    run Flash on these other sites, but can still run it on the McAfee site.

    Secondly, when I was confirming in Add/Remove Programs that there were no
    McAfee programs I saw a Macromedia Flash program - I had assumed that they
    would all say Adobe Flash by now. I click on the get support link and the
    version was 7.0.19.0. I tried to repair it and got an error message saying
    Installation Source Not Available. Verify Source exists and you can access
    it.

    I then tried to remove it and got another error message. This said Error
    1706 . No valid source could be found for Macromedia Flash Player. Windows
    Install [sic] can not continue. Then another message box opened saying
    Fatal error during installation.


     
    Sharpe Fan, Jan 26, 2009
    #12
  13. It sounds to me like you have an older version of the Flash Player
    installed, which is working with the Flash presentation at the McAfee site.
    But the other sites require a later version of the Flash Player and are
    therefore not working and prompting you to install the latest player.
    Further, it sound like the online installation of Flash Player 10 is not
    working properly for you.
    If the latest Flash Player(version 10) is installed correctly, then you
    should see the following listed in the Add||Remove Programs list:

    "Adobe Flash Player 10 ActiveX"
    So did you follow the advise given by PA Bear and visit the Adobe Flash
    Player Installation troubleshooting site?

    If so, did you use the Flash Player Uninstall utility available there to
    uninstall the Flash Player before trying to install the latest version?

    I would recommend that you try the following procedure to try and resolve
    the Flash Player installation issue:

    1. Download the Manual Flash Player uninstaller untility from the following
    link and save it to your Desktop:
    http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

    2. Download the Manual Flash Player installer from the following link and
    save it to your desktop:
    http://www.macromedia.com/go/full_flashplayer_win_ie

    3. Disconnect from the Internet, then temproarily disable any Realtime
    Security application(s) running on your machine.

    4. Run the Flash Player Uninstaller utility from the Desktop to remove the
    Flash Player from your system.

    5. Now run the Flash Player Installer from your Desktop to install the
    Latest Version of the Flash Player.

    6. Turn your Security Application(s) back on and reconnect to the Internet
    to test your installation.

    If the above procedure does not resolve your issue with the Flash Player,
    then Adobe offers free email support(via a Web Case) for Flash Player
    installation problems, you might turn there next:

    1. Go to the Adobe Support Portal:
    http://www.adobe.com/go/supportportal/

    2. When you get to the Support Portal page, click on the Button that says:
    "Create an Account"

    3. Once you've created an account with Adobe and you're logged in to that
    Account, at the bottom of the page use the selector to select:
    "Installation Help"

    4. In the 'Choose product' category put a tick in the radial next to:
    "Additional products"

    5. From the selection menu select:
    "Adobe Flash Player"

    6. Now click the button that says "Continue"

    You will taken to a page entitled:
    "Create a support case"

    7. Here you can type your support request and send it to Adobe



    Good luck,

    Donald Anadell


     
    Donald Anadell, Jan 26, 2009
    #13
  14. Sharpe Fan

    Sharpe Fan Guest

    Add /Remove sows this listing.
    Yes I did. Here is my response to him my 5:10PM post.

    5) I went to the site you showed and it says I have version 10,0,12,36
    installed. I am not sure if this makes a difference, but I had to download
    a version of Flash for FireFox and that is working fine. However, when I
    checked the site to see if I have Flash as you requested (and now when I am
    writing this response) I used IE 7.

    One other piece of information relative to Flash. When I first came across
    the problem earlier this week I became aware of the problem when a site
    ("The Watcher" TV critic for the Chicago Tribune's column) said I needed to
    install the latest version of Flash and directed me to the Adobe site. I
    installed the program and it said the install was successful, but the
    Tribune site's Flash content still wouldn't run. I then uninstalled Flash
    and when via my Favorites to Abode to install the program again and got a
    "gold banner" message. It wasn't the normal one warning me a program wanted
    to download and do I want it to, but it said something to the affect that
    the site was trying to do something not allowed and it was blocking the
    site's activity. It gave me no way to override this. Later I was able to
    download the Flash from the site.
     
    Sharpe Fan, Jan 26, 2009
    #14
  15. Perhaps Adobe Support can help you (see Donald's reply).

    But something else you said has been bothering me:
    That website may have been compromised and the prompt to install the lastest
    version of Flash and it's link to "the Adobe" site may have been bogus. See
    these examples:

    http://msmvps.com/blogs/hostsnews/archive/2009/01/24/1665781.aspx

    http://msmvps.com/blogs/hostsnews/archive/2008/10/26/1652039.aspx

    http://msmvps.com/blogs/hostsnews/archive/2008/09/28/1649075.aspx

    If so, you've probably got a hijackware infection on your hands now.

     
    PA Bear [MS MVP], Jan 26, 2009
    #15
  16. Sharpe Fan

    Sharpe Fan Guest

    If I do have a hijackware infection now, what would I do about it?

     
    Sharpe Fan, Jan 26, 2009
    #16
  17. Sharpe Fan

    Sharpe Fan Guest

    The uninstall and reinstall you suggested did not help. The uninstall
    removed the Adobe Flash, but left the Macromedia Flash.

    After I reinstalled the problem continues.

    I will now try the Adobe help you suggested.


     
    Sharpe Fan, Jan 26, 2009
    #17
  18. Start with Adobe Support first.

     
    PA Bear [MS MVP], Jan 26, 2009
    #18
  19.  
    frustratedinSeattle, Jan 27, 2009
    #19
  20. Sharpe Fan

    dralanh Guest

    Dear Sharpe Fan

    Had same problem. Get rid of Microsoft NetFramework 3.5 - it solved my
    problem.

    Good luck.

    dralanh
     
    dralanh, Jan 29, 2009
    #20
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