IE 7 stackhash errors and ntdll.dll could be involved

Discussion in 'Windows Vista General Discussion' started by me too, Oct 3, 2007.

  1. me too

    me too Guest

    I've been experiencing annoying IE 7 crashes and they always happen within
    seconds of downloading certain pages. I say "certain" since the crashes are
    random but there are particular pages I absolutely cannot download due to
    crashing. I've tried reseting IE, using 32 and 64 bit versions and using the
    no add-ons option without success. Here are the two errors I see once a page
    has crashed:

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 7.0.6000.16512
    Application Timestamp: 46807103
    Fault Module Name: StackHash_5255
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdf8
    Exception Code: c0000374
    Exception Offset: 000aa0fb
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 5255
    Additional Information 2: a75fd876183f6f3219cdd8086d3ff68b
    Additional Information 3: 1290
    Additional Information 4: 2f859cfcd8e695e2fa215d58a58dee19

    Extra information about the problem
    Bucket ID: 500417053

    The fault module is either stackhash_5255 or stackhash_86fb:

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 7.0.6000.16512
    Application Timestamp: 468076aa
    Fault Module Name: StackHash_86fb
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549d372
    Exception Code: c0000374
    Exception Offset: 00000000000c87b7
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 86fb
    Additional Information 2: ce0b45749857407a119b2d97157ffcda
    Additional Information 3: 15ea
    Additional Information 4: 5cd266e99ed47a35fa336ef9850fdaf5

    Extra information about the problem
    Bucket ID: 567342

    While viewing application error reports using event viewer I noticed a long
    list of errors that were logged the same time I experienced the crashes with
    IE but where the fault module name would be listed there is a file named
    "ntdll.dll":

    iexplore.exe
    7.0.6000.16512
    468076aa
    ntdll.dll
    6.0.6000.16386
    4549d372
    c0000374
    00000000000c87b7
    e48
    01c8051ce132328b

    All the IE errors in event viewer (63 in five days) display ntdll.dll in
    this manner. I yahoo'd this file and found an interesting link to microsoft:


    http://support.microsoft.com/kb/261317

    I read the info at the site but vista isn't listed in the "applies to"
    section. I do have a core2 duo so I'm thinking a fix for ntdll.dll might
    apply to me. Does anyone have suggestions or a solution?
     
    me too, Oct 3, 2007
    #1
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  2. me too

    zachd [MSFT] Guest

    This is a crash in nvappfilter.dll , isn't it? Is that DLL on your system?
    What does it do?
     
    zachd [MSFT], Oct 5, 2007
    #2
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  3. me too

    zachd [MSFT] Guest

    That looks like you have nvappfilter.dll on your system. Who made that
    file, and why is it on your system? If you upgrade or uninstall that, does
    the system then work properly?
     
    zachd [MSFT], Oct 5, 2007
    #3
  4. me too

    Gnome Guest

    'I think, therefore I Code...: [\"Windows Live Messenger\" or \"Windows
    Media Player\"] has stopped working - APPCRASH / StackHash Error - Fix'
    (http://tinyurl.com/2a2w7u)
     
    Gnome, Jan 22, 2008
    #4
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