IE 7 - Tools+internet options won't display

Discussion in 'Internet Explorer' started by donvix, Sep 24, 2007.

  1. donvix

    donvix Guest

    under tools in my taskbar, when i select internet options it won't
    display..it only flicker then went out..guys, please help me, how can i fix
    this problem??
     
    donvix, Sep 24, 2007
    #1
    1. Advertisements

  2. donvix

    PA Bear Guest

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware with
    assistance from an expert. **Post your log to
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://castlecops.com/forum67.html,
    http://forums.subratam.org/index.php?showforum=7,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
    analysis, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
     
    PA Bear, Sep 24, 2007
    #2
    1. Advertisements


  3. Is this a corporate PC? That could be a symptom of an intentional inhibition.
    Then check with your site administrator.

    Otherwise you can find previous discussions about this symptom
    by adding inetcpl to your search query.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Sep 26, 2007
    #3
  4. donvix

    Bobby Knight Guest

    I have the same problem and have gone around the world looking for a
    fix. I see that someone said that it might be a corporate PC, but
    mine is not...so that's not the problem. Papa Bear gave you some
    suggestions, but as he said they're very detailed and unfortunately
    you need to access Tools/Options to use some of those suggestions.
    If I find a fix I'll certainly post it here. Please do the same.
    bk
     
    Bobby Knight, Sep 27, 2007
    #4
  5. donvix

    Linda A Guest

    I too had this same problem, see also Tools>Internet Options Problems 20
    posts, and Tools> Internet Options 3 Posts, on both of these Microsoft
    Outlook Calendar answered the problem for me, but I have found it impossible
    to tick the answer here, but MOC has the answer and it DOES work.
     
    Linda A, Sep 27, 2007
    #5
  6. donvix

    Bobby Knight Guest

    Ok..Thanks to LindaA and MOC, here's the solution, so you won't have
    to search for it. I quote MOC:

    This is a System 32 file. Search for INETCPL.CPl if you find it, it
    probably will not be in the System 32 folder, Copy the file and put a
    copy in the system 32 file. Use the Service Pack file 350 KB, the
    update file 1775kb will not work. You can double click the 350 KB file
    first to see if will open IE 7 Tools Internet Options.

    Now. I couldn't find a 350KB inetcpl file, and you might not either.
    So I went to another computer of mine that has a working IE7, searched
    and found the 350KB inetcpl file, then I emailed it as an attachment
    to myself. Then ran a search on the screwed-up IE7 for inetcpl, found
    the 350 KB attachment, and copied it to System 32.

    All's well.
     
    Bobby Knight, Sep 27, 2007
    #6
  7. donvix

    Linda A Guest

    Hi Bobby, what a good idea to copy the answer for everyone, I'm not
    experienced enough to think of that, but there are several posts on this
    problem under other titles, and this is the really easy solution, was for me
    thanks to MOC ...
     
    Linda A, Sep 27, 2007
    #7
  8. donvix

    PA Bear Guest

    Interesting. Thanks for this feedback, Bobby.
     
    PA Bear, Sep 27, 2007
    #8
  9. donvix

    Bobby Knight Guest

    No problem. The really interesting thing is that everyone that I
    contacted about this immediately thought it was an adware, or spyware,
    problem. I did too, and never expected it to be a problem from a
    Microsoft update.
    bk
     
    Bobby Knight, Sep 27, 2007
    #9
  10. donvix

    PA Bear Guest


    What makes you think Microsoft Update had anything to do with it? Did you
    install IE7 via Microsoft Update?
     
    PA Bear, Sep 27, 2007
    #10
  11. donvix

    Bobby Knight Guest

    According to the poster who gave the instructions, there was an update
    of the file in question with approximately 1700 KB, and the original
    was 350KB. Since I use automatic updates for Windows I assumed that
    this was the situation, since the larger file never worked.
     
    Bobby Knight, Sep 28, 2007
    #11
  12. Hi

    You have me a little confused with your purported fix for this issue in this
    thread.

    If you are indeed somehow using the 350KB file size of "inetcpl.cpl" then
    you are using the IE6 version of the Internet Options Applet. Have you
    actually looked it C:\Windows\System32 since you made this purported change,
    seems to me since inetcpl.cpl is a system protected file that any attempt on
    your part to delete||remove||or overwrite it would have triggered
    WFP(Windows File Protection) to overwrite your attempts by replacing the
    file you are attempting to use with a cached version of inetcpl.cpl file
    from C:\Windows\System32\dllcache.

    For what it's worth, here's a little history on that file.

    If you upgraded a Windows XP SP2 machine from IE6 to IE7, the IE6 version of
    inetcpl.cpl(version "6.00.2900.2180", size 350KB) is moved along with all
    other IE6 files to a backup folder on your hard drive located at
    C:\Windows\ie7. These files are used to roll you back to IE6 should you
    decide to uninstall IE7. IE7 then installs it's version of
    inetcpl.cpl(version "7.00.5730.11" size 1,775KB).

    After the initial install of IE7 there are (4) IE7 updates that change
    inetcpl.cpl including the Version and or File Size of that file, they are in
    order:

    KB928090 updates inetcpl.cpl to version "7.00.6000.16414" size 1,781KB.
    KB931768 updates inetcpl.cpl to version "7.00.6000.16441" size 1,781KB.
    KB933566 updates inetcpl.cpl to version "7.00.6000.16473" size 1,782KB.
    KB937143 updates inetcpl.cpl to version "7.00.6000.16512" size 1,782KB.

    So on a fully patched Windows XP SP2 machine with IE7 installed you should
    have Version "7.00.6000.16512" of inetcpl.cpl in the two following
    locations:
    C:\WINDOWS\system32
    C:\WINDOWS\system32\dllcache

    Good luck,

    Donald Anadell
     
    Donald Anadell, Sep 28, 2007
    #12
  13. donvix

    Bobby Knight Guest

    I did exactly what was reported. I just checked System32 and
    tinetcpl.cpl file is not the smaller one, so it may be that you are
    correct. In any event, it works. I really don't care how.

    BK
     
    Bobby Knight, Sep 28, 2007
    #13
  14. <snip>
    I really don't care how.
    </snip>

    Ok, I didn't mean to upset you. Sounds like the last IE7 update KB937143
    may have somehow corrupted your copy of inetcpl.cpl in the
    C:\Windows\System32 folder. When you attempted to correct this by
    overwriting the file with the IE6 version of inetcpl.cpl then Windows File
    Protection kicked in and placed a good copy of the file from the
    C:\Windows\System32\dllcache folder back into C:\Windows\System32 folder
    which corrected the issue.

    At any rate, glad the issue is now resolved for you.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Sep 28, 2007
    #14
  15. donvix

    Bobby Knight Guest

    Wow...I certainly didn't mean that the way you took it. I could've
    just said "whew" or something. It was such a relief to find that I
    was back to normal. Well, my computer anyway. :)

    Thanks, and again, sorry that I didn't make myself clear.
    bk
     
    Bobby Knight, Sep 29, 2007
    #15
  16. Ok Bobby,

    Sorry I misinterpreted your statement:)

    I was just trying to clarify exactly what was going on with this purported
    fix for this inetcpl.cpl issue for those that come along in the future
    looking for help with it in these threads.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Sep 29, 2007
    #16
  17. donvix

    Judy Guest

    thanks for the fix, I read all the answers, finally understood what I
    needed to do. I located and copied the 350kb file inetcpl, pasted it to
    sytem32 and it works, seemed so simple once it was explained, thanks to all
    who helped me , Internet Options is back in my control panel and also works
    from tools . Limey
     
    Judy, Sep 29, 2007
    #17
  18. donvix

    PA Bear Guest

    Now, what cause Internet Options to become unavailable in the first place?
     
    PA Bear, Oct 3, 2007
    #18
  19. donvix

    Old Owl Guest

    Great work. Now explain it to me. Step #1, Step #2 etc. will fix it. I am
    more old than owl.
     
    Old Owl, Oct 10, 2007
    #19
  20.  
    handyhoward2007, Dec 19, 2007
    #20
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.