IE 7 - Tools+internet options won't display

Discussion in 'Internet Explorer' started by donvix, Sep 24, 2007.

  1. donvix

    jsbal Guest

    The symptoms of the problem were cured instantly by using the 350KB
    inetcpl from c:windows\ie7. But later, an auto MSUpdate replaced the
    350KB file with the 1789KB inetcpl.cpl. Ie7 options was on the blink
    again.
    I called Microsoft at a bug hotline."If you think you have found a bug
    in a Microsoft product, contact our Microsoft Product Support Services
    department.
    (800) MICROSOFT (642-7676)"
    The MS tech support instantly recognized the problem as a corrupted
    ie7.
    solution: remove and reinstall ie7 with MS tools at the following
    website.
    Removal tool: http//:getie7.notlong.com
    Then start, run, msconfig and stop all third party services from the
    General tab and the Services tab.
    Test: test your now ie6 options. it should work fine.
    Install tool:
    http//:getmeie7.notlong.com
    Now ie7 is working and hopefully so is your ie7 options window.
    Goto msconfig again and activate your third party services.
    Good luck!
     
    jsbal, Mar 4, 2008
    #21
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  2. Do NOT use the fix in the quoted post below for /your/ problem!
    ============================
    Required reading IMHO before installing IE7:

    Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
    http://www.ie-vista.com/known_issues.html#pre-install

    And I strongly recommend using
    http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
    installation source, not Automatic/Windows Update.

    Tip: Save the installer to your desktop, do not Run it.

    Make *certain* that you check in at Windows Update immediately after
    installing IE7 and install any critical updates offered. If Optional
    Updates category offers Root Certificates update, I recommend installing it
    to take full advantage of IE7's additional security.
    =============================
    Uninstalling IE7 (which automatically returns you to IE6)
    http://www.ie-vista.com/kbase2.html
    [also see http://support.microsoft.com/kb/927177]
    =============================
    IE7 (Un)Installation and Anti-Malware Applications:
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
    =============================
    Free phone support for Internet Explorer 7/WinXP (installation issues only)
    is available through 30 Jun-08, based on your locale. Customers must be
    running WinXP in a non-domain environment.

    In North America, call 1-866-234-6020

    Hours of operation:
    Monday-Friday 5 am - 9 pm Pacific Standard Time
    Saturday-Sunday 6 am - 3 pm Pacific Standard Time

    For other IE7 issues, start here: http://support.microsoft.com/gp/wusupport

    International customers can receive support from their local Microsoft
    subsidiaries. For more information about how to contact Microsoft for
    support issues, visit the International Support Web site:
    https://support.microsoft.com/common/international.aspx
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

     
    PA Bear [MS MVP], Mar 4, 2008
    #22
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  3. donvix

    jsbal Guest

    I guess 'pabear' knows about vista. I, on the other hand use XPpro
    Remember, I am simply the unwitting messenger, and the solution
    offered consisted of the exact steps that the ie7 team at Microsoft ha
    me follow. *Regardless, I am confident that one is only wasting tim
    trying to repair rather than reinstall ie7.* By the way, remarkably, M
    actually called me to follow up, and I told them I had no furthe
    relapses. As far as I am concerned, problem solved! Cheers and goo
    luck to all
     
    jsbal, Mar 5, 2008
    #23
  4. For lurkers:

    If you think you may have a horked (dirty; bad; flawed) install of IE7...

    1. Uninstall IE7 (which automatically returns you to IE6) EXACTLY per
    http://www.ie-vista.com/kbase2.html

    2a. Uninstall all toolbars and third-party Windows Themes (including Window
    Blinds).

    2b. Disable all Norton Add-ons, if applicable.

    3. Reinstall IE7 EXACTLY per
    http://www.ie-vista.com/known_issues.html#pre-install, and using
    http://www.microsoft.com/windows/downloads/default.mspx as the installation
    source, not Automatic/Windows Update.

    Tip: Save the installer to your desktop, do not Run it.

    4. IMMEDIATELY go to http://windowsupdate.microsoft.com and install any
    critical updates offered. If a "Root Certificates" update is listed in the
    Optional category, you might install it, too, to take full advantage of
    IE7's additional security.

    Also see:

    IEBlog : IE7 (Un)Installation and Anti-Malware Applications
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
    ===================================
    Free phone support for Internet Explorer 7/WinXP (installation issues only)
    is available through 30 Jun-08, based on your locale. Customers must be
    running WinXP in a non-domain environment.

    In North America, call 1-866-234-6020

    Hours of operation:
    Monday-Friday 5 am - 9 pm Pacific Standard Time
    Saturday-Sunday 6 am - 3 pm Pacific Standard Time

    For other IE7 issues, start here: http://support.microsoft.com/gp/wusupport

    International customers can receive support from their local Microsoft
    subsidiaries. For more information about how to contact Microsoft for
    support issues, visit the International Support Web site:
    https://support.microsoft.com/common/international.aspx
     
    PA Bear [MS MVP], Mar 5, 2008
    #24
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