IE 7 Vista Home Premium No 'png' graphics 'red x' How To Fix?

Discussion in 'Internet Explorer' started by KJB, Aug 12, 2007.

  1. KJB

    KJB Guest

    My new Dell Dimension E521 Vista Home Premium IE7 stopped registering 'png'
    graphics on any site including Microsoft. I click 'properties' all 'red x'
    are 'png' and my system refuses to show them. When I open Mozilla Firefox
    Browser the 'png' work just fine. Microsoft support sent me to Dell who sent
    me nowhere for solution insisting it was a software issue. Anything I have
    done to try to remedy this matter fails, since Vista came with IE 7 it will
    not do a fresh install of IE7 if I try to download a fresh browser
    installation. My Microsoft 90 day warranty is expired from the Vista Home
    Premium 'upgrade anytime' after this PC was purchased new March 2007. Is
    there a step-by-step solution to restore 'png' in IE7? This site we are on
    now is filled with 'red x' and nobody seems to offer any fix or solution from
    what I read on-line. What happened to cause this? How do I fix it?
     
    KJB, Aug 12, 2007
    #1
    1. Advertisements

  2. KJB

    Spirit Guest

    Spirit, Aug 13, 2007
    #2
    1. Advertisements

  3. KJB

    KJB Guest

    Thank you, I tried the nice reset feature of Internet Explorer as per
    instructed with great optimism but with no 'png' feature restoration. This
    Microsoft page is filled thick with 'png' - 'red x' all across the top of
    this page and to the left where there must be 50 of 'em... A 'red x' is
    something that should never be even built into a computer system. I find
    little discussion of it in Google and on this PC in Mozilla Firefox Browser
    there is no 'red x' I get perfectly good functional 'png' reading
    capabilities. There is the new IE7 Pro download that I have tried which seems
    to function all right with it's own 'preferences' dashboard but the 'red x'
    still appears on every 'png' no matter what I try. Thanks for your attention,
    and support suggestions, I learn more everyday!

    IE7 'reset' was a no go on 'png' restoration.
     
    KJB, Aug 13, 2007
    #3
  4. KJB

    Don Varnau Guest

    Hi,
    1. You may have an incompatible browser add-on.
    See: http://www.enhanceie.com/ie/troubleshoot.asp
    for troubleshooting information.

    2. Try the Reset button in Internet Options> Advanced. Note that this will
    delete stored (autocomplete) passwords. Do you have those recorded
    elsewhere?

    If resetting IE settings helps, you may still have to re-enable browser
    add-ons individually to see if the troublesome one can be found.
    See: http://www.enhanceie.com/ie/troubleshoot.asp

    What Reset IE Settings will do...
    923737- How to use Reset Internet Explorer Settings (RIES):
    http://support.microsoft.com/kb/923737/en-us

    3. Turn on the Windows Firewall from Control Panel> Windows Firewall and
    disable your third-party firewall, security suite and any other third-party
    program which filters content, blocks ads, etc. See if one of those programs
    is blocking PNG images.

    4. Control Panel> Default programs> Associate a file type or protocol with a
    program> PNG. Try associating PNG files with Windows Photo Gallery. Next
    try Internet Explorer.

    5. 936212- How to repair the operating system and how to restore the
    operating system configuration to an earlier point in time in Windows Vista:
    http://support.microsoft.com/kb/936212/en-us

    Hope this helps,
    Don
    [MS MVP- IE]
     
    Don Varnau, Aug 13, 2007
    #4
  5. KJB

    KJB Guest

    I tried everything presented here except 'system restore' as I have quite a
    few programs installed on the new PC which would probably be effected.
    Default settings 'associate png with IE' appeared all well and good until I
    accessed this page and 'red x' were everywhere still. What I may do is park
    IE7 in the 'back yard' and move to using Mozilla Firefox which I am using
    right now and it displays 'png' just fine. This should not happen to a new
    and costly 'state of the art' operating system, we should never have to see a
    'red x' to begin with. Microsoft solutions are trial and error, trial and
    error, and trial and error again. Another thing I noted in Vista IE7 we
    cannot download a fresh version of IE7 as it is refused at the download site
    and indicates 'Vista already has IE7' and no download will transpire. I would
    like a fresh IE7 Browser installation option if 'reset' fails we should at
    least be able to install a new one from Microsoft. I tried IE7 Pro
    http://www.ie7pro.com/ which allows a fresh install and many options not
    found in IE7 and may be un-installed, but it did not correct the 'png' issue.
    It makes no good sense to me why 'red x' was designed into a OS to begin
    with. I've got better things to do with my time than to spend days on end
    trying to correct what appears to be a design flaw. It' pretty rude of
    Microsoft to not have a 'patch' or 'png repair option' for us. My 90 day
    warranty expired in June, $59 @ question is a bit over the top. I may opt/out
    using a competitive browser and simply 'park' IE7 as it proves too irritating
    to try to work with. Maybe I will try Opera Browser, works great on my XP
    system. Thank you for your suggestions and time...
     
    KJB, Aug 13, 2007
    #5
  6. KJB

    PA Bear Guest

  7. KJB

    KJB Guest

    I discovered in another group forum if I open IE7 with 'right click' - 'run
    as administrator' IE7 will open and run normally showing all 'png' images
    just fine. Is there a control panel setting that can make this permanent? It
    certainly is relieving enough to find a working solution on this newer PC.
    Thank everyone for their concerned input here. Maybe we found a 'bug' in
    Vista Home Premium that MS will provide a permanent fix for soon.
     
    KJB, Aug 17, 2007
    #7
  8. KJB

    dean-dean Guest

    dean-dean, Aug 25, 2007
    #8

  9. Since you have two cases, with two different symptoms, you could try
    using ProcMon to trace both and then compare the traces for the
    essential differences.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Sep 1, 2007
    #9
  10. KJB

    JSandPC Guest

    JSandPC, Sep 17, 2007
    #10
  11. Jessy St-Hilaire, Sep 24, 2007
    #11
  12. KJB

    JSandPC Guest

    Jessy,

    You could have something here. I installed QT shortly before this happened
    as well. How long did you have .png support before you installed QT? In
    other words, how long have you owned the computer. If it was for a long
    period of time with working .png's, then I think it's worth investigating QT.

    I will start looking into it.

    One other question? Does Windows Media Player open for you?

    Thanks,

    Jim
     
    JSandPC, Sep 24, 2007
    #12
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.