IE 8 and Adobe Reader / Acrobat problem

Discussion in 'Internet Explorer' started by -Dex-, Mar 23, 2010.

  1. -Dex-

    -Dex- Guest

    Hi,

    I have a Windows 2003 Standard Edition SP (Build 3790) server which
    experiences problem with the combination of IE 8 and Adobe Reader (9.3.1
    w/update).
    When executing AR I get the following error:

    AcroRd32.exe - Ordinal not found
    The ordinal 120 could not be located in the dynamic link library
    iertutil.dll (Fileversion 8.0.6001.18702)

    The server have the following recent patches installed:

    KB976325, 971961, 976662, 978207.

    A small excerpt from Dependency Walker:

    --------------------------------------------------------------------------------

    Starting profile on 23.03.2010 at 11:06:46



    Operating System: Microsoft Windows NT/2000/XP based Server (32-bit),
    version 5.02.3790 Service Pack 2

    Program Executable: c:\program files\adobe\reader 9.0\reader\ACRORD32.EXE

    Program Arguments:

    Starting Directory: C:\Program Files\Adobe\Reader 9.0\Reader\

    Search Path: C:\Program Files\Adobe\Reader 9.0\Reader\;C:\Program
    Files\Windows Resource Kits\Tools\;C:\Program Files\Support
    Tools\;C:\winnt\system32;C:\winnt;C:\winnt\System32\Wbem;C:\Program
    Files\Sybase\ASA 8.0\Shared\Sybase Central 4.1\;C:\Program Files\Sybase\ASA
    8.0\Shared\win32\;C:\Program Files\Sybase\ASA 8.0\win32\;C:\Program
    Files\Citrix\System32\Citrix\IMA;C:\Program
    Files\Citrix\System32\Citrix\IMA\Subsystems;C:\winnt\System32\Citrix\IMA;C:\Program
    Files\Citrix\system32;C:\CA_APPSW;C:\Tnd\services\bin;C:\Tnd\agents\bin;C:\Tnd\services\tools;C:\Tnd\help;C:\Program
    Files\Common Files\Crystal Decisions\2.5\bin\;C:\Program
    Files\IBM\Director\bin;C:\Program Files\Common
    Files\IBM\ICC\cimom\bin;C:\Program Files\HP\HP BTO Software\bin;C:\Program
    Files\Microsoft Dynamics AX\50\Client\Bin\



    Options Selected:

    Simulate ShellExecute by inserting any App Paths directories into the
    PATH environment variable.

    Log DllMain calls for process attach and process detach messages.

    Log DllMain calls for all other messages, including thread attach and
    thread detach.

    Hook the process to gather more detailed dependency information.

    Log LoadLibrary function calls.

    Log GetProcAddress function calls.

    Log thread information.

    Use simple thread numbers instead of actual thread IDs.

    Log first chance exceptions.

    Log debug output messages.

    Use full paths when logging file names.

    Automatically open and profile child processes.

    --------------------------------------------------------------------------------



    Started "c:\program files\adobe\reader 9.0\reader\ACRORD32.EXE" (process
    0xDC4) at address 0x00400000 by thread 1. Successfully hooked module.

    Loaded "c:\winnt\system32\NTDLL.DLL" at address 0x7C800000 by thread 1.
    Successfully hooked module.

    Loaded "c:\winnt\system32\KERNEL32.DLL" at address 0x77E40000 by thread 1.
    Successfully hooked module.

    ..

    ..

    ..



    GetProcAddress(0x77E40000 [c:\winnt\system32\KERNEL32.DLL],
    "InitializeSRWLock") called from "c:\winnt\system32\IERTUTIL.DLL" at address
    0x40BDF913 and returned NULL by thread 1. Error: The specified procedure
    could not be found (127).

    GetProcAddress(0x77E40000 [c:\winnt\system32\KERNEL32.DLL],
    "AcquireSRWLockExclusive") called from "c:\winnt\system32\IERTUTIL.DLL" at
    address 0x40BDF920 and returned NULL by thread 1. Error: The specified
    procedure could not be found (127).

    GetProcAddress(0x77E40000 [c:\winnt\system32\KERNEL32.DLL],
    "AcquireSRWLockShared") called from "c:\winnt\system32\IERTUTIL.DLL" at
    address 0x40BDF92D and returned NULL by thread 1. Error: The specified
    procedure could not be found (127).

    GetProcAddress(0x77E40000 [c:\winnt\system32\KERNEL32.DLL],
    "ReleaseSRWLockExclusive") called from "c:\winnt\system32\IERTUTIL.DLL" at
    address 0x40BDF93A and returned NULL by thread 1. Error: The specified
    procedure could not be found (127).

    GetProcAddress(0x77E40000 [c:\winnt\system32\KERNEL32.DLL],
    "ReleaseSRWLockShared") called from "c:\winnt\system32\IERTUTIL.DLL" at
    address 0x40BDF947 and returned NULL by thread 1. Error: The specified
    procedure could not be found (127).


    ******************

    I've tried to reinstall IE8 - no success
    I've tried to reinstall Adobe Reader - no success
    Uninstalled IE8 and used IE7 - Success!

    But I need IE8 to work :(

    Any suggestions ?

    Regards,
    Anouar
     
    -Dex-, Mar 23, 2010
    #1
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  2. -Dex-

    Dan Guest

    You might want to give the KB978207 patch a go, this has iertutil.dll
    version 8.0.6001.18876 which is a little newer than the one you have. It's
    possible that Adobe Reader is compiled statically against a different than
    you're running (I'm using 9.3.1 with updates on XP SP3 with IE8 using
    iertutil.dll 8.0.6001.18876 and don't see the error you're seeing) which is
    why it's throwing an error about a missing ordinal.

    You can get the patch here: http://support.microsoft.com/kb/978207

    Any reason why you don't have any service packs install for Windows 2003?
    Build 3790 is the RTM release, Service Pack 2 has been out for 3 years!

    Dan



     
    Dan, Mar 23, 2010
    #2
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  3. -Dex-

    -Dex- Guest

    I use SP2 :) as listed in the Dependency Walker output. I'll try to install
    the patch and report back.

    -Dex-

     
    -Dex-, Mar 23, 2010
    #3
  4. Troubleshoot Adobe Reader installation for Windows
    http://kb2.adobe.com/cps/403/kb403923.html

    Adobe Reader Support Forum
    http://forums.adobe.com/community/adobe_reader_forums/adobe_reader


     
    PA Bear [MS MVP], Mar 23, 2010
    #4
  5. -Dex-

    -Dex- Guest

    Hi Dan.

    Still the same error after patch and reboot...

     
    -Dex-, Mar 23, 2010
    #5
  6. -Dex-

    -Dex- Guest

    I've checked the Adobe forums and FAQ's but I havent found any information
    resembling this error. I really think this is an OS or IE8 related error.
    When I uninstalled IE8 and used IE7, the error messages disappeared.
    Reinstalling IE8 made the errors come back again. In Add/Remove programs
    several IE7 patches remain listed. Should I uninstall these patches? I've
    disabled Trend Server Protect service when uninstalling/installing patches
    and IE8...


     
    -Dex-, Mar 24, 2010
    #6
  7. Have you posted in Adobe Reader forum for assistance? Is Adobe Acrobat also
    installed?

    cf. http://www.adobe.com/support/security/bulletins/apsb10-08.html

    cf. http://www.adobe.com/support/security/bulletins/apsb10-07.html

    ========

    1. Does the behavior persist if you start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737

    3. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed and/r uninstalled IE7 and/or IE8?

    4. Has a(nother) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?
     
    PA Bear [MS MVP], Mar 24, 2010
    #7
  8. -Dex-

    Dan Guest

    Personally I think this is an Adobe issue - they appear to be statically
    linking to a DLL rather than dynamically linking, so if that DLL happens to
    be slightly different across patches then their Reader software breaks down.
    They may well be trying to reference a function call that is no longer
    present in the IE8 DLL, or that is not present in the Windows 2003 version
    of the file.

    Dan


     
    Dan, Mar 24, 2010
    #8
  9. -Dex-

    nukeitmike

    Joined:
    Apr 12, 2010
    Messages:
    1
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    Try uninstalling IE8 and reinstalling. I had this issue after IE8 was installed on a machine with Adobe Reader 8. After I updated to AR9, and uninstalled IE8 and reinstalled it worked fine.
     
    nukeitmike, Apr 12, 2010
    #9
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