IE 8 has stopped working

Discussion in 'Internet Explorer' started by The Fox0408, Jan 31, 2010.

  1. The Fox0408

    The Fox0408 Guest

    The actual message is:
    Internet Explorer has stopped working
    Windows can check online... etc.

    In fact, I cannot see any evidence of IE having stopped working, but this
    message pops up frequently. OS: Vista SP2

    The details of the stopped working message are:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 8.0.6001.18882
    Application Timestamp: 4b3ed243
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e03821
    Exception Code: c0000005
    Exception Offset: 00066739
    OS Version: 6.0.6002.
    Locale ID: 4105

    Although it is not fatal, the periodic appearance of this message is highly
    Any suggestions are welcome (yes, I know, switch away from Vista!)
    The Fox0408, Jan 31, 2010
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  2. The Fox0408

    rob^_^ Guest


    That's Automatic Crash Recovery. See Start>Control Panel>Problem Reports and

    Do you have the latest version of the Google Toolbar installed? (6+)
    Download and install v6+ from
    (ntdll.dll errors are associated with an incorrect GTB version)

    Also try running IE in noAddons mode to test for other incompatible Addons.

    rob^_^, Jan 31, 2010
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  3. The Fox0408

    The Fox0408 Guest

    Thanks Rob,
    According to the list of installed software, I had the Google Toolbar
    installed. When I clicked on it in the list (Control Panel -->Programs and
    Features) it did not give me the option of changing. It disappeared from the
    list. I think I will leave it off and see what happens to IE.

    Again, many thanks for speedy response.
    The Fox0408, Jan 31, 2010
  4. The Fox0408

    rob^_^ Guest

    Hi Fox,

    That may be a symptom of an old version of the GTB... seen about a year ago
    when IE8 was first released to the web.

    Viz. When you start IE8 normally all of your IE Addons are disabled, even
    though the Addons Manager shows them to be enabled.

    To fix this version of the GTB you must

    Uninstall the GTB.

    Reboot your machine. (!important)

    Then goto and install the latest version if you want to.

    The Win7 Troubleshooters are pretty good, they should detect which Addons
    you need to uninstall or upgrade.


    rob^_^, Jan 31, 2010
  5. The Fox0408

    The Fox0408 Guest

    Rob, again, many thanks.
    GTB is uninstalled (I assume so, since it does not show up on the list of
    programs and features). I have restarted the machine. I will not install
    GTB (do not see much use for it). I shall see if the IE "abort" re-occurs,
    it seems to have been happening randomly.

    On three other PCs we are using XP, this is the only Vista Business. I
    shall look at slowly moving to 7.

    The Fox0408, Feb 1, 2010
  6. The Fox0408

    The Fox0408 Guest

    If you are still following this thread:
    The IE has stopped working message still comes up periodically, but not as
    often as before. I do not have GTB installed. I have now disabled McAfee's
    scriptproxy add-on. Other add-ons enabled are McAfee's site advisor, Skype,
    Flash, Adobe pdf. Nothing particularly odd or unique.

    I apprecaite any other suggestions that you may have
    The Fox0408, Feb 2, 2010
  7. The Fox0408

    rob^_^ Guest


    Skype may also need to be upgraded.

    rob^_^, Feb 2, 2010
  8. The Fox0408

    shang bin Guest

    shang bin, Jul 8, 2011
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