IE 8 just stops working - must close and reopen

Discussion in 'Internet Explorer' started by John Yeski, May 22, 2009.

  1. John Yeski

    John Yeski Guest

    After a random period of time using IE8, it suddenly stops opening up
    websites. When I click on a link on a page to open a new site, IE attempts
    to open the site, but will either keep spinning indefinitely, or will come
    back with the screen indicating a connection problem. Once that happens, IE
    will no longer open any new pages. I have to close all IE windows and
    re-open them, and then it works again (for a while, then it starts all over
    again).

    There are no actual error messages, and nothing is logged in the event
    viewer or the problems & solutions app. It happens on random sites,
    including Google, MSNBC, twitter, MSN, and others - both major and minor
    sites.

    It is most definitely not a general connection problem with the computer -
    IE is the only thing affected, and restarting IE clears the problem every
    time.

    I need to find a permanent solution to this - restarting IE every 5-30
    minutes has become tiresome.

    Running Vista Ultimate (32bit) and IE8 final.
     
    John Yeski, May 22, 2009
    #1
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  2. John Yeski

    Leonard Grey Guest

    Run Internet Explorer in 'No Add-Ons' mode:

    If you have Vista: Start > type Internet Explorer in the Start Search
    box > click Internet Explorer (No Add-Ons)

    Alternatively, you can create a shortcut on your desktop with the
    following target path:

    "C:\Program Files\Internet Explorer\iexplore.exe" -extoff

    If the problem does not occur in 'No Add-Ons' mode, then it's being
    caused by one of the add-ons that you have installed. We can show you
    how to identify which add-on is causing the problem.

    Problems with Internet Explorer can also be caused by by malicious
    software ('malware') that has been installed on your computer.
     
    Leonard Grey, May 22, 2009
    #2
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  3. 1. Does the behavior persist if you've accessed the page in Compatibility
    Mode?

    2. Does the behavior persist if you start IE in No Add-ons mode? To start
    IE in No Add-ons mode:

    => Right-click on the blue IE desktop icon and select Start without
    Add-ons; or

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    3. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    4. Does the behavior persist if you boot into Safe Mode with Networking?
    [Careful! Only remain in Safe Mode just long enough to test!]

    5a. What anti-virus application or security suite is installed, is your
    subscription current, and is it supported in IE8? What anti-spyware
    applications (other than Defender)? What third-party firewall (if any)?
    Were any of these applications running in the background when you installed
    IE8?

    5b. Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?

    6. Do you have an available Restore Point which predates the install of IE8?
    <=Just asking for now!!
     
    PA Bear [MS MVP], May 22, 2009
    #3
  4. John Yeski

    Andrew Guest

    I had the same problem and after days of frustration I found it was being
    caused by ZoneAlarm, which I uninstalled. All is fine now.
     
    Andrew, May 25, 2009
    #4
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