IE 8 shuts down because of a "problem". And suggested fixes do not work

Discussion in 'Internet Explorer' started by Ken Isaacson, Jan 27, 2010.

  1. Ken Isaacson

    Ken Isaacson Guest

    IE 8
    Vista SP2

    I've had it! I keep getting the "Explorer has encountered a problem and has
    shut down" message. I've tried the suggested fixes, like disabling all
    add-ons and resetting IE to default settings. Doesn't help.

    What more can I do?

    Many thanks.

    Ken Isaacson
    SILENT COUNSEL, a legal thriller
    www.KenIsaacson.com
     
    Ken Isaacson, Jan 27, 2010
    #1
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  2. Ken Isaacson

    Leonard Grey Guest

    Does the message say Windows Explorer or Internet Explorer?
     
    Leonard Grey, Jan 27, 2010
    #2
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  3. Ken Isaacson

    Ken Isaacson Guest

    Sorry I wasn't more clear. It says Internet Explorer.

    Thanks.

    Ken
     
    Ken Isaacson, Jan 27, 2010
    #3
  4. Ken Isaacson

    Leonard Grey Guest

    The three most likely causes for that message are:

    1. Incompatible browser add-ons.
    2. Configuration errors.
    3. Malware.

    I would say, conservatively, that one or more of the above is behind
    99.5% of all appearances of the message.
     
    Leonard Grey, Jan 28, 2010
    #4
  5. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE8 and/or SP2?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?
     
    PA Bear [MS MVP], Jan 28, 2010
    #5
  6. Ken Isaacson

    Ken Isaacson Guest

    What anti-virus application or security suite is installed and is your
    --- McAfee Security Center, and it is current
    -- None, other than whatever's included in McAfee (if any?)
    -- See above
    -- Oh jeez. I can't remember back that far!
    -- None except for McAfee referred to above.

    I await your response!

    Thanks.

    Ken
     
    Ken Isaacson, Jan 28, 2010
    #6
  7. PA Bear [MS MVP], Jan 28, 2010
    #7
  8. Ken Isaacson

    Ken Isaacson Guest

    Have done the uninstall and reinstall of McAfee Security Center, and am now
    awaiting to see if the InetExplorer errors recur. I'm starting with all
    add-ons disabled in IE, and will proceed from there.

    Thanks for your help. Will advise.

    Ken Isaacson
    SILENT COUNSEL, a legal thriller
    www.KenIsaacson.com
     
    Ken Isaacson, Jan 29, 2010
    #8
  9. Ken Isaacson

    Ken Isaacson Guest

    OK. Just had my first instance of the IE error since uninstalling and
    reinstalling McAfee.

    I've confirmed that all add-ons are disabled.
    I also did the "Reset IE setting so their default conditions" thing.

    So now what? This is getting old.

    Thanks!

    Ken
     
    Ken Isaacson, Jan 29, 2010
    #9
  10. Ken Isaacson

    Ken Isaacson Guest

    FWIW, since my last post, I uninstalled IE 8, disabled McAfee and
    reinstalled IE 8. The IE error just recurred a moment ago after doing this.

    Arghhhh!

    Ken
     
    Ken Isaacson, Jan 29, 2010
    #10
  11. 1. Do Steps #1 & #2 (only) of the three-step fix again.

    2. Important: Make sure the Windows Firewall is enabled!

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) until you've completed Step #6 below!

    3. Uninstall IE8 & reboot twice; do *not* reinstall IE8 yet.

    4. Run Windows Update manually and install any Important updates offered
    (i.e., KB978207) but hide IE8 ("Don't show me this update again") for the
    time being

    5. Reinstall McAfee Security Center & reboot twice.

    6. Manually & repeatedly update your McAfee app until you get a "no more
    updates" prompt.

    7. After making certain that the McAfee Firewall's enabled & the Windows
    Firewall is disabled, see if the behavior persists in IE7. If it does, try
    No Add-ons mode & doing a Reset again.
     
    PA Bear [MS MVP], Jan 29, 2010
    #11
  12. Ken Isaacson

    Ken Isaacson Guest

    I'll try this today, but I have two questions:

    1) in your Step 7, you say that if the problem persists in IE7 I should do a
    "Reset" again. Uh, which "reset" are you referring to?
    2) At which point (if any) do I try IE8 again?

    Many thanks.

    Ken
     
    Ken Isaacson, Jan 30, 2010
    #12
  13. A1. See http://support.microsoft.com/kb/923737

    A2. You don't just yet. If the problem persists in IE7, the problem is
    caused by something other than IE8, so I don't want you to reinstall IE8
    until you've gotten the problem resolved.
     
    PA Bear [MS MVP], Jan 30, 2010
    #13
  14. Ken Isaacson

    Ken Isaacson Guest

    Regarding "when do I try IE8 again," I mean supposing IE7 runs consistently
    with no problems. In other words, how long should my IE7 test last? Couple
    of days? A week? Longer?

    Thanks.

    Ken
     
    Ken Isaacson, Jan 30, 2010
    #14
  15. When I tell you it's OK to reinstall IE8 *and* after I give you specific
    instructions on how to reinstall it.
     
    PA Bear [MS MVP], Jan 31, 2010
    #15
  16. Ken Isaacson

    Ken Isaacson Guest

    Yessir. Will report back in a day or two.

     
    Ken Isaacson, Jan 31, 2010
    #16
  17. Ken Isaacson

    Ken Isaacson Guest

    OK, PA Bear, I've gone three full days with IE7 without incident. You think
    it's time to re-install IE8?

    If so, I await your promised specific instructions.

    Thanks.

    Ken
     
    Ken Isaacson, Feb 3, 2010
    #17
  18. [Why did you snip all of the previous conversation? Please stop doing
    that.]

    => Install IE8 manually, not via Windows Update/Automatic Updates!! =>
    http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

    NB WinXP users: Save the installer to your desktop, do not Run it. When
    you're prepared to install IE8, double-click on the saved file.

    NB Vista users: Save the installer to your desktop, do not Run it. When
    you're prepared to install IE8, right-click on the saved file and select Run
    as Administator.

    => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
    and third-party Windows Themes before installing IE8.

    => Close all open applications (i.e., anything with a taskbar icon) before
    installing or uninstalling IE8.

    => Temporarily disable your anti-virus application's and any anti-spyware
    application's "system protections" (other than Defender's) before installing
    (or uninstalling) an IE upgrade. If you're running a third-party firewall,
    I would recommend disabling it and then enabling the Windows Firewall before
    installing (or uninstalling) an IE upgrade.

    NB WinXP users=> Reboot twice after installing or uninstalling IE8, then go
    to http://windowsupdate.microsoft.com | Select CUSTOM and scan | Install any
    Critical Security Updates offered (i.e., KB976325). If a Root Certificates
    update is listed in the Optional Updates category, install it to take full
    advantage of IE's enhanced security.

    NB Vista users=> Reboot twice after installing or uninstalling IE8, then
    check-in at Windows Update and install any critical security updates
    offered.

    => For best chance of success with IE8, make certain that your anti-virus
    application version, any anti-spyware applications (other than Defender),
    and your third-party firewall (if any) are supported in IE8 before you
    decide install it.

    No-charge support for Internet Explorer 8 installation, set-up and usage
    (only) is available via telephone (based on your locale) and has been
    extended until 02 July 2010. Customers must be running Windows XP or Windows
    Vista in a non-domain environment.

    => US & CA Residents: 1-866-234-6020
    => Other locales:
    https://support.microsoft.com/oas/default.aspx?&prid=13043
     
    PA Bear [MS MVP], Feb 3, 2010
    #18
  19. Ken Isaacson

    Ken Isaacson Guest

    Thanks. Will give it a shot.

    Regarding snipping the prior, here I thought I was doing the right thing by
    not cluttering things with a l-o-n-g message. But yeah, I guess that does
    make it hard to follow!

    Thanks again.

    Ken

     
    Ken Isaacson, Feb 3, 2010
    #19
  20. [THX]

     
    PA Bear [MS MVP], Feb 3, 2010
    #20
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