IE 8 shuts down because of a "problem". And suggested fixes do not work

Discussion in 'Internet Explorer' started by Ken Isaacson, Jan 27, 2010.

  1. Ken Isaacson

    Ken Isaacson Guest

    I haven't been able to find a definitive answer online as to whether McAfee
    Security Center is compatible with IE8. Any knowledge on that part?

    Also, assuming I reinstall IE8, in my testing phase, does it matter if I
    start with add-ons enabled, and then eliminate them one by one if a problem
    arises? Or is it necessary to start with NO add-ons enabled, and then enable
    them one by one to see if a problem arises?

    Your continuing help is greatly appreciated!

    Thanks.
    Ken


     
    Ken Isaacson, Feb 4, 2010
    #21
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  2. Ken Isaacson

    Leonard Grey Guest

    "I haven't been able to find a definitive answer online as to whether
    McAfee Security Center is compatible with IE8. Any knowledge on that part?"

    I'll bet these guys know:
    http://community.mcafee.com/community/home

    ---
    Leonard Grey
    Errare humanum est

     
    Leonard Grey, Feb 4, 2010
    #22
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  3. Ken Isaacson

    Ken Isaacson Guest

    Uh, that's the place where I couldn't find a definitive answer..


     
    Ken Isaacson, Feb 4, 2010
    #23
  4. No Add-ons mode is essentially just a way to quickly test all add-ons being
    disabled without actually disabling them. Once you think that there is an
    add-on which is causing a problem you have to refine that coarse test by
    selectively disabling and enabling some of them. Note that you don't have
    to test just one at a time; in fact as long as you keep track of your
    results it can be much faster to do a kind of binary search procedure with
    them. E.g. disable half and leave half enabled, then test; if your test
    normally reliably reproduces your symptom and you are assuming that there is
    only one problem case you would have just eliminated the requirement to test
    half of them. So then you could just focus on the set that your test had
    identified as containing the problem case and repeat the same procedure with
    it. Theoretically this could reduce the maximum number of tests that you
    need to do to log2(n) (e.g. 5 when n is 32), instead of n. Also, note an
    even more efficient, effective procedure could be disabling everything
    except what you need and then selectively re-enabling any others only as
    they are needed. ; )


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Feb 4, 2010
    #24
  5. A1. Personally, I think McAfee Security Center is one of the worst & most
    ineffective security applications on earth. That being said, I'd be very
    surprised if the current version wasn't officially IE8-compatible.

    Although I've recommended disabling all McAfee components prior to
    installing IE8 (which still holds true), I would strongly recommend doing
    this three-step fix before proceeding:
    http://service.mcafee.com/FAQDocument.aspx?id=TS100507

    NB: If I had you so the fix earlier in this thread, you don't need to do it
    again. [See? There's another reason you shouldn't snip replies! <wink>]

    A2. Properly installed, you shouldn't need to mess around with No Add-ons
    mode at all, it should work perfectly well, as-is, right outta the box!


     
    PA Bear [MS MVP], Feb 5, 2010
    #25
  6. Ken Isaacson

    Ken Isaacson Guest

    Oh man! I give up. I just reinstalled IE8, following your instructions to
    the letter, and within minutes I got my first error message, telling me that
    a IE has encountered an error and has shut down.

    I just don't have a clue what to do at this point except abandon IE8 in
    favor of IE7. Which sux.

    Ken

     
    Ken Isaacson, Feb 5, 2010
    #26
  7. Back to the drawing board:

    1. Does the behavior persist if you start IE in No Add-ons mode? To start
    IE in No Add-ons mode:

    => Right-click on the blue IE desktop icon and select Start without
    Add-ons; or

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737
    http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

    3. Did you do the McAfee three-step fix before you installed IE8?
    http://service.mcafee.com/FAQDocument.aspx?id=TS100507

    4. Did you disable *all* McAfee components and then enable the Windows
    Firewall prior to installing IE8?

    No-charge support for Internet Explorer 8 installation, set-up and usage
    (only) is available via telephone (based on your locale) and has been
    extended until 02 July 2010. Customers must be running Windows XP or Windows
    Vista in a non-domain environment.

    => US & CA Residents: 1-866-234-6020
    => Other locales:
    https://support.microsoft.com/oas/default.aspx?&prid=13043


     
    PA Bear [MS MVP], Feb 5, 2010
    #27
  8. Ken Isaacson

    Ken Isaacson Guest

    A1. I don't know that I ran IE in No Add-on mode. I do know that I disabled
    all add-ons by going to Tools|Manage Add-ons. If that accomplishes the same
    thing as running IE in No Add-ons mode, the answer is yes. The problem
    persists.

    A2. Yes.

    A3. Yes.

    A4. Uh <ducking>, no? I disabled McA Firewall and Virus Protection. (Is
    there a way to just knock out McA in its entirety, instead of going through
    all the components one by one?)

    Thanks.


     
    Ken Isaacson, Feb 5, 2010
    #28
  9. IN RE A1, no, disabling all Add-ons is not necessarily the same as starting
    IE in No Add-ons mode. That being said, if the problem persisted after
    doing a Reset, it's highly unlikely that you'd see any difference in No
    Add-ons mode...but it certainly wouldn't hurt to try it (after first
    re-enabling all Add-ons).
    Contact McAfee Support about this or post in this community forum for
    assistance:
    http://community.mcafee.com/community/home/securitycenter/securitycenter_10_-_2010

    Official Microsoft no-charge support for Internet Explorer 8 installation,
    set-up and usage (only) is available via telephone (based on your locale)
    and has been extended until 02 July 2010. Customers must be running Windows
    XP or Windows Vista in a non-domain environment.

    => US & CA Residents: 1-866-234-6020
    => Other locales:
    https://support.microsoft.com/oas/default.aspx?&prid=13043

     
    PA Bear [MS MVP], Feb 5, 2010
    #29
  10. Ken Isaacson

    Ken Isaacson Guest

    The problem is happening less frequently, and FWIW, it doesn't appear to
    happen on a second home computer which has the same OS (Vista, SP2), and the
    same McA Security Center (Ver.9).

    Does this info, from Windows Event Viewer add any useful info? From the
    error a few minute ago:
    -----------------
    Faulting application iexplore.exe, version 8.0.6001.18882, time stamp
    0x4b3ed243, faulting module IEShims.dll, version 8.0.6001.18882, time stamp
    0x4b3ee8a8, exception code 0xc0000005, fault offset 0x00021e16, process id
    0x1adc, application start time 0x01caa8dc814654b0.
    ------------------

    As always, thanks for your help.

    Ken

     
    Ken Isaacson, Feb 8, 2010
    #30
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