IE cannot display web page

Discussion in 'Internet Explorer' started by Jo-Anne, Mar 19, 2010.

  1. Jo-Anne

    Jo-Anne Guest

    Indeed it does, Daave! (Sorry I misspelled your name in the last post.)

    Jo-Anne
     
    Jo-Anne, Mar 20, 2010
    #41
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  2. Jo-Anne

    Robin Guest

    I can open it if I use an anonymous proxy such as http://freesurfproxy.org
    Maybe some of the computer whizes can explain that?
     
    Robin, Mar 21, 2010
    #42
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  3. Jo-Anne

    +Bob+ Guest

    For a more permanent fix for the command copy/paste, click on the icon
    in the upper left hand corner of the command window, choose
    Properties, on the Options tab make sure that "Quick Edit Mode" is
    selected. You can then use the mouse to select but you will have to
    press Enter to copy to the clipboard. (I can't figure out why that
    isn't the default... why you have to press Enter to copy, and
    right-click to paste... but I'm sure there's some archaic reason :)
     
    +Bob+, Mar 21, 2010
    #43
  4. Jo-Anne

    +Bob+ Guest

    What you have done here is to lookup lightoptions.net using their own
    DNS server. That tells me that in general DNS is working on your
    server.

    However, it's clear that DNS is not working properly when the request
    is forwarded to your router from your system. I see four
    possibilities:
    1. There is a table in your router that needs flushing that is
    preventing you from looking up the lightoptions.net domain

    2. THere is a table in the PC that needs flushing. I think you did
    that already via someone else's earlier post.

    3. You router can't get to the upstream DNS server when it doesn't
    know where a site is located. That seems unlikely since you were able
    to get to example.com and I am guessing that you have never been there
    before (few people have)- so the router was able to look it up and
    therefore verified that it can find the upstream DNS server.

    4. There is something wrong with the upstream DNS server that your
    router is using.

    5. There is something VERY funky in the PC's configuration.

    I assume you are working through a home router? Are you comfortable
    accessing the router with username/password and poking around the
    settings?
     
    +Bob+, Mar 21, 2010
    #44
  5. Jo-Anne

    Jo-Anne Guest

    Thank you, Bob! Works perfectly once I told it to start that way all the
    time, not just for the one session.

    Jo-Anne
     
    Jo-Anne, Mar 21, 2010
    #45
  6. Jo-Anne

    Jo-Anne Guest

    Hi, again, Bob,

    I just got back from Starbucks. I cleared the temporary internet files from
    my netbook, and then I logged in and typed www.lightoptions.net -- and got
    the Google search engine results rather than the website. I did it again and
    got the same thing. I clicked on the link at Google and received the usual
    error message.

    So...I'm guessing it's not my router.

    Jo-Anne
     
    Jo-Anne, Mar 21, 2010
    #46
  7. Jo-Anne

    Dan Guest

    Actually, it sounds more and more like your router. What happens if you
    power the router down, then turn it back on? Can you get to the site shortly
    after start up?

    I have a couple of Netgear routers that often used to have DNS problems, so
    I switched the DNS settings on my PC to use the IPs of the servers that the
    router was assigned by the ISP. This solved the DNS timeouts I was getting -
    it might help you too.
     
    Dan, Mar 22, 2010
    #47
  8. Jo-Anne

    Dan Guest

    DNS - when you use that proxy it's not your PC requesting a DNS lookup to
    whatever server is assigned in your DNS settings, and so on up the chain,
    it's the proxy that's requesting the IP address via DNS. If the address
    happens to be cached by one of it's upstream DNS servers then it doesn't
    matter if the authoritative servers for the domain are down as the proxy
    will get the IP address from a cached entry, whereas if none of the DNS
    servers between your PC and the authoritative have a cached entry for the
    hostname then it'll fail if the authoritative DNS servers don't answer.

    Dan
     
    Dan, Mar 22, 2010
    #48
  9. Jo-Anne

    Daave Guest

    But others have reported problems accessing that site, too, Dan.
     
    Daave, Mar 22, 2010
    #49
  10. Jo-Anne

    Dan Guest

    Which could all be attributed to DNS issues, and the router could be making
    that problem worse. Changing settings at the browser will make no difference
    in this case. Switching to using the ISP DNS servers rather than the router
    proxy server may help, if there's something very odd with the DNS responses
    for that hostname. It's just something else to try. I myself have had
    problems getting to it, but once I've got a cached DNS request it seems to
    be fine, pointing to a DNS issue.
     
    Dan, Mar 22, 2010
    #50
  11. Jo-Anne

    Jo-Anne Guest

    I'm confused, Dan. Why would it be my router if I have the same problem at
    Starbucks as at home? More info: I called my ISP (a local company) today.
    The tech person couldn't reach the website from his office computer using
    his company, but he could reach it from his home computer, which uses
    Comcast. He suggested a DNS issue with the website rather than with my
    router.

    Jo-Anne
     
    Jo-Anne, Mar 22, 2010
    #51
  12. Jo-Anne

    +Bob+ Guest

    Jo-Anne:

    It's them, not you. I just ran a check against about 20 DNS servers.
    Roughly half of them failed looking up lightoptions.net. They have
    serious DNS issues.
     
    +Bob+, Mar 22, 2010
    #52
  13. Jo-Anne

    Jo-Anne Guest

    Thank you, Bob! I just called the company and told them. Here's hoping they
    can get it fixed...

    Jo-Anne
     
    Jo-Anne, Mar 22, 2010
    #53
  14. Jo-Anne

    Dan Guest

    Sorry, I didn't read your post as you having tried it at Starbucks. Being in
    the UK I don't associate going to Starbucks with accessing the internet :p
     
    Dan, Mar 23, 2010
    #54
  15. Jo-Anne

    Jo-Anne Guest

    Thank you, Dan! I forget sometimes that the worldwide web really is
    worldwide.

    Quite a few coffee shops in the U.S. are offering free WI-FI, and from what
    I just read Starbucks is doing it in England as of a few months ago.

    Jo-Anne
     
    Jo-Anne, Mar 23, 2010
    #55
  16. Jo-Anne

    Dan Guest

    Given that my laptop is currently sat in my attic awaiting spare parts
    (hopefully here this week, top tip: don't use Chinese "compatible" batteries
    unless you want to risk the charging circuit being burnt out!), that I don't
    drink coffee, and that I rarely get to the city centre where the nearest
    Starbucks is, I'd never have known had you not mentioned it :p
     
    Dan, Mar 23, 2010
    #56
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