IE opens then freezes...

Discussion in 'Internet Explorer' started by ME, Nov 29, 2008.

  1. ME

    ME Guest

    Just reinstalled my XP-Home OS. Everything works like a charm excpet for IE.
    I can open it, then after a few seconds it freezes haveing to be terminated.
    Actually, the packed in Netsacpe browser is doing the same. Thought maybe
    after doing all the updates to bring the computer up to date (which I've had
    to do through the 'Help and Support - Windows update' since I can't open a
    browser) would solve the problem, but no. So, what the hell?! Clues?
     
    ME, Nov 29, 2008
    #1
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  2. ME

    Leonard Grey Guest

    We need at least these clues from you: What version of Internet Explorer
    are you using? What service pack of Windows XP have you installed? Are
    you completely up to date with all Windows updates?
    ---
    Leonard Grey
    Errare Humanum Est

    Security Tips for Everyone, from PC Magazine
    http://www.pcmag.com/article2/0,2817,2334856,00.asp
     
    Leonard Grey, Nov 29, 2008
    #2
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  3. Why did you choose to reinstall WinXP? Did you do a Repair Install or a
    clean install?
     
    PA Bear [MS MVP], Nov 29, 2008
    #3
  4. ME

    ME Guest

    The OS is Win XP-Home. Windows should basically be up to date. One of the
    last updates was SP3 and IE7. The problem existed before I did any updates,
    as in when my reinstall was complete and virgin, and it still persists now
    after all the updates and the new IE7.
     
    ME, Nov 29, 2008
    #4
  5. ME

    ME Guest

    Chose to reinstal because I've done a lot of installing and uninstalling of
    crap for the past, what, 5+ years. And with the ocassional malware and or
    virus problem and cure, the system was sluggish at best. So chose to do a
    complete destructive reinstal. Now I cry because it's so prestine and virgin
    - and will now treat it as such! Of course there's that damn IE problem.
     
    ME, Nov 29, 2008
    #5
  6. ME

    Leonard Grey Guest

    [First, an aside: Your computer is either up to date or it's not. No
    woman is "basically" pregnant.]

    Since your problem existed from the very moment you started Windows
    after reinstalling, before you added any updates, that tells you that an
    update is not causing your problem. You did something wrong while
    re-installing Windows that caused Internet Explorer to display the
    behavior you are observing.

    Did you perform a clean install of Windows or a re-install of Windows?
    ---
    Leonard Grey
    Errare Humanum Est

    Security Tips for Everyone, from PC Magazine
    http://www.pcmag.com/article2/0,2817,2334856,00.asp
     
    Leonard Grey, Nov 29, 2008
    #6
  7. ME

    ME Guest

    Upon checking again, there are no 'high priortiy' updates. So, yes, it is up
    to date. And, I performed a 'destructive' install so I suppose that was a
    'clean' install.
    --
    ME


     
    ME, Nov 29, 2008
    #7
  8. 1. After the clean install, you had the equivalent of a "new computer." Did
    you take care of EVERYTHING on the following webpage before otherwise
    connecting the machine to the internet (e.g., to browse, check email, chat,
    download other stuff)?...

    Before You Connect a New Computer to the Internet
    http://www.cert.org/tech_tips/before_you_plug_in.html

    2. Since you've installed WinXP SP3 and IE7, have you gone to
    http://windowsupdate.microsoft.com and successfully installed any/all
    critical security updates offered?

    3. Did IE freeze before you installed IE7?

    4. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed WinXP SP3 and/or IE7?
     
    PA Bear [MS MVP], Nov 29, 2008
    #8
  9. ME

    Leonard Grey Guest

    In that case, you did something wrong when clean installing, since IE 6
    does not exhibit the behavior you describe out of the box. And since we
    don't know what procedures you followed for installing, it's up to you
    to figure out what happened.
    ---
    Leonard Grey
    Errare Humanum Est

    Security Tips for Everyone, from PC Magazine
    http://www.pcmag.com/article2/0,2817,2334856,00.asp
     
    Leonard Grey, Nov 29, 2008
    #9
  10. I know of three causes for the vast majority of such problems:
    1. You might have incompatible add-ons:
    Go to Start | All Programs | Accessories | System Tools
    and click Internet Explorer (No Add-ons).

    2. Tools | Internet Options | Advanced
    Scroll to the bottom and click Reset Internet Explorer Settings. Read this
    article first:
    How to use Reset Internet Explorer Settings (RIES):
    http://support.microsoft.com/kb/923737
    Note that the Reset IE Settings button will delete AutoComplete data (such
    as passwords.) Do you have those backed up?

    3. Malware already installed on the computer: Help with malware
    All MS-MVP Sites.
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/darnit.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm

    Unexplained computer behavior may be caused by deceptive software.
    http://support.microsoft.com/kb/827315

    So How Did I Get Infected Anyway?
    For quite a few people it's by installing programs like Messenger Plus,
    whose ads for
    malware don't identify the malware as such and try to convince you that you
    owe it to the author. See also:
    http://www.wilderssecurity.com/showthread.php?t=27971
    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure
    of.

    You might also try the steps here:
    "Internet Explorer stops responding, stops working, or restarts"
    http://support.microsoft.com/gp/pc_ie_intro
     
    Frank Saunders MS-MVP IE,OE/WM, Nov 29, 2008
    #10
  11. ME

    ME Guest

    I should be totally up to date with updates seeing that I get a 'No High
    Priority Updates Available' message when I try to further update the computer.

    Yes, IE froze when I first tried to use it to connect to the internet and
    after all the updates.

    The computer is still virgin, I haven't installed anything on it, save for
    all the crap it was bundled with - which I have yet to uninstall. So in
    other words, no anti-virus or anything. If anything is running in the
    background, it should be whatever came bundled with the Compaq OS disc.

    After reading the page you suggested, yes.

    I can connect to the internet as I've done by updating, albeit through the
    'Help and Support' button, but when I try to use a browser like IE, or even
    Netscape, IE starts and tries to connect and then freezes so I have to
    terminate it. Netscape comes up for a split sec and then turns itself off.

    Other than those two programs, everything else seems to work fine.
     
    ME, Nov 29, 2008
    #11
  12. ME

    Bob75 Guest

    If you've done a clean install it sounds like you have either a hardwar
    issue or a damaged CD

    Check your disk doesn't have scratches

    The most common hardware problem is memory

    Download 'Memtest' (http://www.memtest86.com/) and burn it to DVD ('C
    burner Pro' (http://cdburnerxp.se/) if you don't have authorin
    software

    Press DEL (a few times, sometimes F2) when the computer first boots t
    get into the BIOS
    Set the boot device to be DVD and save
    Put disk in tray and run memory test
     
    Bob75, Nov 29, 2008
    #12
  13. Yes, IE froze when I first tried to use it to connect to the internet and
    I'd asked if IE froze before you installed IE7?
    The Windows Firewall isn't enabled and you've not bothered to install an
    anti-virus application yet? Cut your losses now and do another format &
    reinstall, then make sure you take care of everything here
    http://www.cert.org/tech_tips/before_you_plug_in.html before otherwise
    connecting the machine to the internet.

    NB: If the machine came with any sort of free-trialware installed (e.g., an
    anti-virus app or internet security suite), it will NOT be functional now
    and you must uninstall it via Add/Remove Programs. If the free-trialware
    was a Norton of McAfee application, you'll also need to download/run a
    removal tool to get rid of the "leftovers" that uninstalling does not
    remove.

    NB: Get the machine fully patched at Windows Update again but do NOT install
    IE7! If you've got IE6 working OK, reply to this thread for instructions on
    installing IE7.
     
    PA Bear [MS MVP], Nov 29, 2008
    #13
  14. ME

    ME Guest

    Awesome! Fanfuckin'tastic! Gob bless! Yes! Greater praise gladly would I
    give had I possessed more thumbs! So simple too. Big kiss! I'll seek you
    out next time I have a problem.
     
    ME, Nov 30, 2008
    #14
  15. ME

    ohnonotnow! Guest

    HEY ME....of that long list of possible solutions by Frank Saunders , which
    one was so ""Awesome! Fanfuckin'tastic!"" ??

    thanks

    //onnn!
     
    ohnonotnow!, Dec 2, 2008
    #15
  16. ME

    ME Guest

    Guess that was a long list. The first two solved my problem so I didn't even
    go past them. I copied the two that solved my problem:

    "I know of three causes for the vast majority of such problems:
    1. You might have incompatible add-ons:
    Go to Start | All Programs | Accessories | System Tools
    and click Internet Explorer (No Add-ons).

    [Once the browser was open, I did step 2.]

    2. Tools | Internet Options | Advanced
    Scroll to the bottom and click Reset Internet Explorer Settings."

    Curious though, I didn't even know I had an add-ons with which to be
    incompatible. I suppose since the reinstall disc is from '02 and it's now
    '08, something changed somewhere. I dunno, doesn't matter. All is well.
     
    ME, Dec 2, 2008
    #16
  17. ME

    ohnonotnow! Guest

    ANYBODY still here?

    ME, thanks for the reply. does this mean you are now running without any
    plugins? doesn't that limit what you can do?

    and everybody else, the whole procedure of disabling one plugin at a time
    is going to get very old very fast. and very time consuming. in my case, the
    hanging occurs sporadically and to date without a theme, so trying to nail
    this
    down that way seems overly laborious.

    is there not a simpler way?

    thanks

    onnn!

     
    ohnonotnow!, Dec 3, 2008
    #17
  18. ME

    Sven Pran Guest

    Your characteristics seem very similar to mine before I upgraded my Java
    add-ons to update 11.

    I don't yet know if my problems are gone, I have only run successfully for
    some 12 hours after the upgrade, but it looks promising.

    regards Sven

     
    Sven Pran, Dec 3, 2008
    #18
  19. It'd be best if you'd started a new thread about /your/ problems, OhNo. At
    least state your IE version and full Windows version (e.g., WinXP SP3; Vista
    SP1).

    Assuming IE7, see http://support.microsoft.com/kb/923737
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

     
    PA Bear [MS MVP], Dec 3, 2008
    #19
  20. ME

    ME Guest

    Still here, at least I am anyway.

    I don't really know if I'm running without any plug-ins. I guess that since
    I did the disabling thing, I am or at least was. As I said, didn't know I
    had any in the first place! Doesn't one have to download those and install
    them? I haven't. Maybe the older version of IE, as when after I reinstalled
    the XP OS, and then IE7 which I upgraded to, if both had plug-ins prepacked I
    don't know. All I know is that I didn't download any. Apparently they both
    had something to that affect because I had the freezing problem, which
    disappeared after I disabled them. Funny though, Netscape, which came
    prepackaged, wouldn't work either. Of course I uninstalled it so I don't
    know if the disabling would've helped it finally work - I assume it wouldn't
    have because, well, IE and Netscape are different right? Anyway, by doing
    the disabling thing, my IE problem went away. Is the problem truly fixed? I
    dunno. Works for now though. Does running without the extras limit what I
    can do? I really don't know the answer to that. Since I didn't know I had
    any, I don't know if I'm missing out. All I can say is that IE doesn't seem
    any different than what I'm used to.

    It sucks trying to nail down a solution. You just have to keep on keepin'
    on with replies until you find one.
    --
    ME


     
    ME, Dec 3, 2008
    #20
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